Customer experience analyst Work, Jobs in Newcastle Upon Tyne, Eng (with Salaries)

Senior User Researcher
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Senior Resource Planning Manager
Everflow —Peterlee
- £53,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- AI
- Free parking
- Annual leave
8d
Head of Enterprise Performance
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £73,165 - £81,535 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
7d
Senior Scientific Officer: Ecosystem Assessment Research Project Officer
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Doctoral degree
- Presentation skills
IT Security Apprentice
QA Apprenticeships —Houghton le Spring
- £20,000 a year
- Full-time
- Computer literacy
- Writing skills
- Bachelor's degree
- Employee discount
5d
Data Engineer (Level II) - BI Developer
Department for Work and Pensions —Newcastle upon Tyne
- £44,447 - £54,813 a year
- Overtime
- Hybrid work
- Analysis skills
- Presentation skills
- Mentoring
- Annual leave
- Employee assistance programme
7d
Test Engineer
Sage —Newcastle upon Tyne
- Hybrid work
- Continuous improvement
- APIs
- Communication skills
- Annual leave
Lead Global Analysis Engineer
Baker Hughes —Newcastle upon Tyne
- Full-time
- Engineering
- Master's degree
- Bachelor's degree
- Flexible schedule
Business Admin Apprentice
Skills 4 Group —Cramlington
- £12,480 a year
- CRM software
- Microsoft Office
- Data entry
5d
Professional Services Engineer
Elevate Technology Group —Cramlington
- £30,000 - £35,000 a year
- Communication skills
- Gym membership
Senior Service Designer
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
UK Chief Plant Health Officer and Deputy Director Plant and Bee Health, Plant Varieties and Seeds
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £86,000 a year
- Full-time
- Presentation skills
- Leadership
- Communication skills
Senior Test Automation Engineer
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Java
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
Commercial Performance Senior Manager
LeoVegas Mobile Gaming Group —Newcastle upon Tyne
- Full-time
- Hybrid work
- Mentoring
- Leadership
- Resort
- Annual leave
Quick apply
Senior Data Engineer
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £42,665 - £50,495 a year
- Part-time
- Presentation skills
- Organisational skills
- Annual leave
- Sick pay
6d
Senior Automation Test Engineer
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Java
- Employee assistance programme
- Employee discount
Quick apply
Senior Fullstack Developer
Version 1 —Newcastle upon Tyne
- Full-time
- Mentoring
- Financial services
- AI
- Employee assistance programme
- Employee discount
Quick apply
IT Manager - Integration & Business Intelligence
J Barbour and Sons —South Shields
- Full-time
- Computer Science
- ERP systems
- Bachelor's degree
- Free parking
- Store discount
Quick apply
12d
Lead Frontend Engineer - Java & Open Source (Private & FS)
Version 1 —Newcastle upon Tyne
- Full-time
- AWS
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Quick apply

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customer experience analyst jobs near newcastle upon tyne, eng

Senior User Researcher

Version 1 -
Newcastle upon Tyne

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Employee discount
Enhanced maternity leave
Enhanced paternity leave

Qualifications

Stakeholder collaboration
Client engagement
Stakeholder liaison
Mentoring junior staff
Mentoring
WCAG
Agile
Professional development mentoring
User research
Multidisciplinary collaboration

Full job description

Company Description

Version 1 has celebrated 30 years in business and continues to be trusted by global brands to deliver technology and transformation solutions that drive customer success. Our deep expertise enables our customers to navigate the rapidly evolving technology landscape. We foster strong partnerships with global technology leaders including Microsoft, AWS, Oracle, Red Hat, OutSystems, Snowflake, ensuring that our customers are provided with the highest quality solutions and services.

We’re an award-winning employer reflecting how our employees are at the very heart of what we do:

UK & Ireland's premier AWS, Microsoft & Oracle partner
3300+ strong, €350/£300m revenue business
10+ years as a Great Place to Work in Ireland & UK
Best Workplace for Women in the UK & Ireland by GPTW
Best Workplace for Wellbeing in the UK by GPTW

We’re a core values driven company, we hire people who share our values, and we reward those who display and foster them, it’s deeply embedded within our DNA. Invest in us and we’ll invest in you!.

Job Description

As a Senior User Researcher Consultant at Version 1, you will shape meaningful, accessible services that deliver lasting value across our Public Sector Clients. Leading research across the full delivery lifecycle, you’ll help agile teams validate assumptions, reduce risk, and prioritise work based on real user needs.

You will work autonomously within multidisciplinary teams - collaborating with product managers, designers, business analysts, and developers - to ensure evidence drives decision-making at every stage. Beyond projects, you’ll influence service strategy, foster a user-first mindset in client organisations, and strengthen Version 1’s user research practice by mentoring colleagues and sharing expertise across our community of practice.

This role is ideal for a consultant who thrives in client‑facing settings, can confidently lead discovery and delivery activities, and has a proven track record of working to the GDS Digital Service Standard.

Responsibilities

Lead and deliver user research for complex projects, ensuring findings directly inform product, service, and strategy decisions.
Proactively contribute to client meetings, workshops, and presentations, building strong relationships and providing actionable recommendations.
Develop strong client relationships by anticipating client needs, advising on research opportunities, and driving outcomes that align with both user needs and business objectives.
Mentor and guide team members, upskilling junior researchers and fostering a collaborative, supportive working environment.

Expected behaviours

Takes full ownership of research deliverables, ensuring they are high quality and aligned with project objectives and client needs.
Anticipates challenges and delivers proactive, evidence-based solutions to complex problems.
Communicates confidently and effectively, acting as a trusted research voice in meetings and workshops.
Fosters a collaborative, inclusive team culture, actively mentoring and supporting colleagues’ development.
Brings enthusiasm, curiosity, and a willingness to learn, helping to build a positive and supportive working environment.

Qualifications

We’re seeking a senior user researcher who can lead high impact projects, influence decision‑making at senior levels, and deliver actionable insights that shape exceptional products and services.

Extensive experience (5+ years) as a researcher, leading research including work on complex digital services in Agile environments.
Strong knowledge of UK public sector service design, including GDS service standards, GOV.UK design system patterns, and assessment processes.
End-to-end research capability - from designing and running generative and evaluative studies to analysing and synthesising findings into clear, actionable insights.
Broad methodological expertise, with the ability to confidently select and apply a wide range of qualitative and quantitative methods (e.g., moderated and unmoderated usability testing, depth interviews, surveys, co‑design, diary studies) to meet project needs.
Strong consultancy skills, including building trusted client relationships, advising on research strategy, and influencing decisions at senior levels.
Stakeholder management expertise, with experience engaging senior stakeholders, facilitating workshops, and driving alignment across multi‑disciplinary teams.
Proven impact, demonstrated through a strong portfolio or case studies showing how your research has informed successful product, service, or strategic outcomes.
Mentorship experience, coaching and supporting junior researchers and colleagues to develop their skills and confidence.
Thorough understanding of ethical considerations in user research, particularly when working with vulnerable users or those with access needs.
Deep understanding of inclusive design and accessibility, including conducting research with users with access needs and familiarity with WCAG 2.2.
Experience working within Agile teams, actively contributing to ceremonies and supporting iterative, user-centred delivery.

Additional Information

At Version 1, we believe in providing our employees with a comprehensive benefits package that prioritises their wellbeing, professional growth, and financial stability.

Share in our success with our Quarterly Performance-Related Profit Share Scheme, where employees collectively benefit from a share of our company's profits
Strong Career Progression & mentorship coaching through our Strength in Balance & Leadership schemes with a dedicated quarterly Pathways Career Development programme
Flexible/remote working, Version 1 is tremendously understanding of life events and people’s individual circumstances and offer flexibility to help achieve a healthy work life balance
Financial Wellbeing initiatives including; Version 1 Pension with a 5% employee-matched contribution, Private Healthcare Cover, Life Assurance, Financial advice and an Employee Discount scheme
Employee Wellbeing schemes including Gym Discounts, Bike to Work, Fitness classes, Mindfulness Workshops, Employee Assistance Programme and much more.
24 days holiday allowance plus Public Holidays, enhanced maternity/paternity leave, marriage/civil partnership leave and special leave policies
Educational assistance, incentivised certifications, and accreditations, including AWS, Microsoft, Oracle, and Red Hat
Reward schemes including Version 1’s Annual Excellence Awards & quarterly Star Awards.
Environment, Social and Community First initiatives allow you to get involved in local fundraising and development opportunities as part of fostering our diversity, inclusion and belonging schemes.

And many more exciting benefits… drop us a note to find out more.

Version 1 is an equal opportunities employer

We are committed to building a diverse, inclusive and respectful workplace where everyone feels valued and able to thrive. We welcome applications from people of all backgrounds, identities and lived experiences, and we value the different perspectives people bring including those shaped by disability and neurodiversity.

We want every candidate to have a positive and accessible recruitment experience. If you need reasonable adjustments at any stage of the process, please contact [email protected] at Version 1. We will consider all requests carefully, respectfully and confidentially.

#LI-AS1 #LI-Hybrid

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Refine Your Search

customer experience analyst jobs in newcastle upon tyne, eng

Senior User Researcher

Senior Resource Planning Manager

Head of Enterprise Performance

Senior Scientific Officer: Ecosystem Assessment Research Project Officer

IT Security Apprentice

Data Engineer (Level II) - BI Developer

Test Engineer

Lead Global Analysis Engineer

Business Admin Apprentice

Professional Services Engineer

Senior Service Designer

UK Chief Plant Health Officer and Deputy Director Plant and Bee Health, Plant Varieties and Seeds

Senior Test Automation Engineer

Commercial Performance Senior Manager

Senior Data Engineer

Senior Automation Test Engineer

Senior Fullstack Developer

IT Manager - Integration & Business Intelligence

Lead Frontend Engineer - Java & Open Source (Private & FS)

Other jobs to consider

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