Guest service agent Work, Jobs in Camden Town (with Salaries)

Receptionist/Front Desk Agent
Pan Pacific London —London
- Full-time
- Hotel
- Front desk
- Annual leave
- Employee assistance programme
Quick apply
Customer Service Assistant - Pier Crew
Hornblower —London
- £12.71 an hour
- Full-time
- Customer service
- First Aid Certification
- Guest services
Quick apply
8d
Night Concierge
Rendall & Rittner —London
- £30,382 a year
- Full-time
- Hotel
- Employee assistance programme
- Employee discount
Reservation Agent
MERCURE —London
- Full-time
- Bar
- Hotel
- Employee discount
Quick apply
Sales & Reservations Coordinator
Hotel Indigo London Clerkenwell —London
- £30,000 a year
- Full-time
- Hospitality
- Bar
- Microsoft Office
- Employee discount
- Referral programme
Quick apply
F&B Reservations Agent
The Chancery Rosewood —London
- Full-time
- Hospitality
- Hotel
- Employee discount
- Life insurance
Quick apply
Reservation Supervisor
Reservation —London
- £31,157 a year
- Full-time
- Hotel
- Training & development
- Guest services
- Employee discount
- Referral programme
Quick apply
Reservations Agent - FTC
The Hoxton —London
- Full-time
- Spanish
- Hotel experience
- Life insurance
Quick apply
Doorperson
Rendall & Rittner —London
- £27,000 - £28,000 a year
- Full-time
- Hotel
- Front desk
- Guest services
- Employee assistance programme
- Employee discount
11d
Welcome Agent
Marriott International, Inc —London
- Full-time
- Hotel
- Employee discount
18h
Evening Floor Supervisor, The Savoy Hotel
FAIRMONT —London
- £41,604 a year
- Weekend availability
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
3h
Reservation Agent
Frasers Hospitality —London
- Hotel
- Team management
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Workplace Experience Agent (Front of House & Virtual Support)
Latham & Watkins LLP —London
- Full-time
- Remote
- Hospitality
- Spanish
- Customer service
- Employee discount
Guest Service Manager
Holiday Inn Express Limehouse —London
- Full-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
14d
Front Desk Hospitality Agent
Sonder Holdings —London
- Weekend availability
- Hospitality
- Computer literacy
- English
- Flexible schedule
Whatever Whenever Agent / Operator
Marriott International, Inc —London
- Full-time
- Hotel
- Front desk
- Employee discount
18h
Restaurant Reservations Agent
Hilton —London
- Full-time
- Hotel
- Administrative experience
- IT
Reservation Agent - Maternity Cover
MERCURE —London
- Full-time
- Bar
- Hotel
- Employee discount
Quick apply
Customer Service Host
ATG Entertainment Limited —Richmond
- £12.71 an hour
- Weekend availability
- Microsoft Word
- Hotel
- Restaurant
6d
Front Desk Agent, The Savoy Hotel
FAIRMONT —London
- £36,316 a year
- Full-time
- Hospitality
- Hotel
- Human resources
- Employee assistance programme
- Employee discount
Quick apply

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Receptionist/Front Desk Agent

Pan Pacific London -
London

Quick apply

Job details

Full-time

Benefits

Cycle to work scheme
Season ticket loan
Annual leave
Employee assistance programme
Employee discount
Referral programme

Qualifications

Guest check-in and check-out
Guest relations
Front desk
Hotel front office operations

Full job description

WHO ARE WE

At Pan Pacific London, luxury meets excellence and we invite you to be part of it. Graceful and refined, the hotel seamlessly combines thoughtful design, innovative wellness and a range of dining and drinking experiences, all conveniently located near Liverpool Street Station in London's prestigious Square Mile.

With 194 rooms and 43 suites, including the opulent Pan Pacific Suite, we redefine modern hospitality. Guests can unwind at SENSORY Spa & Wellbeing, our dedicated wellbeing floor, complete with an infinity pool, a high-performance gym and indulgent spa treatments.

A sanctuary of comfort and sophistication, Pan Pacific London invites guests to experience the very best of the city and to discover its hidden gems, both old and new.

ABOUT YOU

We are looking for a passionate and guest-focused Front Desk Agent to become a valued member of our outstanding Reception team at Pan Pacific London.

You bring confidence, empathy, and professionalism to every interaction, whether with guests or colleagues. Calm under pressure and committed to excellence, you take pride in creating memorable experiences at every opportunity.

If you are detail-oriented, take genuine pride in your work, and consistently put people at the heart of everything you do, we would be delighted to hear from you.

JOB SUMMARY

As a Front Desk Agent in our Reception team, you will play a key role in delivering exceptional, personalised guest experiences. As a true ambassador of Pan Pacific London, you will ensure every interaction reflects our commitment to excellence. Working as the Front Desk Agent, you will ensure our guests have a smooth arrival and departure experience. As being the first and last impression of the Hotel, you will be required to assist the guests throughout the late night / early mornings when needed and gather all relevant information that is crucial for their smooth and relaxing stay with us. Your responsibilities will include, but are not limited to:

Check in the arriving guest and check out the departing guests according to our standards.
Upon check in, register the guest and assign rooms. Accommodate any special requests whenever possible.
Use suggestive selling techniques to sell rooms and promote other services within the hotel.
Keep informed of product and service knowledge. Ensure job is done to a Forbes and LQA standard.

YOUR BENEFITS WORKING AS A FRONT DESK AGENT/RECEPTIONIST AT PAN PACIFIC LONDON

At Pan Pacific London we take pride in our close-knit culture, commitment to development and focus on wellbeing. As part of our team, you will enjoy:

Access to Mental Health First Aiders
An extra day off to celebrate your birthday
Cycle to Work Scheme
Employee Referral Scheme
Season Ticket Loan
Enhanced Maternity and Paternity Policies
Eye Care Voucher Scheme
Social and Employee Wellness Activities
Employee Assistance Programme, including 24/7 virtual GP and financial advisors
Two hotel-wide social events per year, plus additional team gatherings
Flexible Work Policy
Complimentary dry cleaning for uniforms and work attire
Reward and Recognition Programmes including Star of the Month, Manager of the Quarter, and Star of the Year
Guest Experience Programme
50% Discount on Beverage at Food & Beverage outlets at Pan Pacific London
30% Discount on internal spa treatments
30% Discount on Food & Beverage across Pan Pacific Hotel Group properties
Friends & Family rates at Pan Pacific London and across Pan Pacific Hotels Group
Complimentary meals prepared daily by our chefs
Two fully paid Study Days per year (in addition to annual leave)
Two fully paid Volunteer Days per year (in addition to annual leave)
Career Progression, we’re committed to coaching and supporting your internal development within Pan Pacific Hotels Group
Additional perks through YuLife
Dedicated discounts with local eateries

ABOUT PAN PACIFIC HOTELS GROUP

Operated by Pan Pacific Hotels Group, Pan Pacific Hotels and Resorts is a global luxury brand with nearly 30 hotels and serviced suites across 22 cities in Asia Pacific, North America, and Europe, including seven new openings by 2025. Renowned for sincere and graceful service, Pan Pacific is the trusted choice for guests seeking refined, memorable experiences.

Join Our Family in the Heart of the City
Pan Pacific London, a Forbes Travel Guide Five-Star property, is proudly located in the vibrant heart of the City. We are honoured to have received multiple prestigious accolades, including:

Hotel of the Year – Group (2023) | Catey Awards
Hotel of the Year – London (2022/2023) | AA Hospitality Awards
Forbes Five-Star Rating | 2022/2023
Forbes Five-Star Rating | 2023/2024
Forbes Five-Star Rating | 2024/2025
Forbes Five-Star Rating | 2025/2026
Forbes Four-Star Rating – SENSORY Wellbeing | 2023/2024
Forbes Four-Star Rating – SENSORY Wellbeing | 2024/2025

Be part of something extraordinary, where excellence is recognised, and hospitality is redefined.

Eligibility: All applicants for the role of Front Desk Agent must have the legal right to live and work in the UK without any restrictions. Proof of eligibility will be required at the interview stage.

INDFOH

Quick apply

Refine Your Search

guest service agent jobs in camden town

Receptionist/Front Desk Agent

Customer Service Assistant - Pier Crew

Night Concierge

Reservation Agent

Sales & Reservations Coordinator

F&B Reservations Agent

Reservation Supervisor

Reservations Agent - FTC

Doorperson

Welcome Agent

Evening Floor Supervisor, The Savoy Hotel

Reservation Agent

Workplace Experience Agent (Front of House & Virtual Support)

Guest Service Manager

Front Desk Hospitality Agent

Whatever Whenever Agent / Operator

Restaurant Reservations Agent

Reservation Agent - Maternity Cover

Customer Service Host

Front Desk Agent, The Savoy Hotel

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