Customer experience verifications Work, Jobs in Great Baddow, Ess (with Salaries)

Customer Service Team Lead
Onyx Gaming —Colchester
- From £30,000 a year
- Full-time
- Hybrid work
- Team management
- Communication skills
- Free parking
Quick apply
Sales Assistant - Bluewater
iSmash —Bluewater
- £27,109.31 a year
- Full-time
- Sales
- Contracts
Quality Control Supervisor/Manager
Nolato PPT —Maldon
- From £32,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- Assembly
- Free parking
Quick apply
Principal Mechanical Engineer - Contractor
Teledyne Technologies Inc. —Chelmsford
- Full-time
- Engineering
- Master's degree
- Communication skills
1d
Mechanical Design Engineer
Global Marine Systems —Chelmsford
- Hybrid work
- Microsoft Word
- Engineering
- Quality control
Project Engineering Manager
Leonardo UK Ltd —Basildon
- Full-time
- Hybrid work
- Continuous improvement
- Leadership
- Communication skills
- Flexible schedule
- Referral programme
Technician - Lakeside
iSmash —Lakeside Shopping Centre
- £27,109.31 - £27,325.83 a year
- Full-time
- Customer service
11d
Account Executive
Zeller —London
- Full-time
- Organisational skills
- Communication skills
Senior Systems Engineer
KELVIN HUGHES LIMITED —Enfield
- Computer literacy
- Engineering
- Driving
Compliance Manager
Hovis Bakery —Forest Gate
- Microsoft Office
- Analysis skills
- Bakery
Senior/Principal Systems Engineer - CUAS
Leonardo UK Ltd —Basildon
- Full-time
- Hybrid work
- Engineering
- System design
- No degree
- Flexible schedule
- Referral programme
13d
Benefit Resource Center Representative Sr.
Gallagher Benefit Services —Brentwood
- Full-time
- Remote
- Computer literacy
- Quality control
- Organisational skills
13d
Mortgage Adviser
SRC Financial Services Limited —Basildon
- £45,000 - £55,000 a year
- Full-time
- Sales
- Basic maths
- Driving
- Free parking
Quick apply
Freelance Photographer
Service Certainty™ —Bishop's Stortford
- £15 - £30 a day
- English
- Flexitime
Quick apply
10d
Part-Time Service Administrator
Capital Computer Care —Rochester
- £16,500 - £17,000 a year
- Part-time
- Microsoft Office
- Administrative experience
- Data entry
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Entry Level Office Administator
Capital Computer Care —Rochester
- £8.00 - £12.71 an hour
- Full-time
- Microsoft Word
- Computer literacy
- Accounting
- Health & wellbeing programme
- Annual leave
Quick apply
1d
Payroll Admin
SS&C Technologies —Basildon
- Full-time
- Customer service
1d
GDA Apprentice Business Support
Royal Borough of Greenwich —London
- £28,617 a year
- Full-time
- English
- Databases
- Maths
6d
Restaurant Manager
Cabros Tapas Bar —Colchester
- From £15 an hour
- Part-time
- Hospitality
- Restaurant management
- Organisational skills
- Employee discount
Quick apply
Store Manager - Convenience Colchester, Essex
Morrisons —Coggeshall
- Weekend availability
- Customer service
- Recruiting
- Training & development
- Annual leave
- Employee discount
Quick apply
10d

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customer experience verifications jobs near great baddow, ess

Customer Service Team Lead

Onyx Gaming
Colchester

Quick apply

Job details

Full-time
From £30,000 a year

Benefits

Free parking
Casual dress
Company pension
On-site parking

Qualifications

Business processes
Microsoft Office Suite
Complaint handling
Quality assurance
Team management
Customer interaction
Fraud prevention and detection
Communication skills
Internal quality assurance
Rota coordination

Full job description

Onyx Gaming is redefining online gambling in the UK with data-driven insights and exceptional player experiences. As a Customer Support Team Lead, you'll be at the heart of our player support team delivering fast, informed, and friendly assistance across sportsbook, casino, and gaming products.

If you thrive in high energy environments and enjoy combining your passion for sports, iGaming, or trading with meaningful customer interactions, this role offers the perfect opportunity to grow in a dynamic and regulated industry.

This is a hands-on leadership role. You'll lead a team of Customer Support Specialists coaching and developing them, managing escalations and complaints, and keeping quality and compliance on track. You'll also work shifts alongside the team, and take your own share of customer contacts when things get busy.

What you'll do

Lead, coach and develop a team of Customer Support Specialists, with regular one-to-ones, performance reviews and day-to-day support
Act as the escalation point for complex or sensitive cases, including complaints and higher-risk accounts
Investigate and resolve complaints fairly and promptly, and oversee payment, verification and fraud escalations
Manage Safer Gambling and customer vulnerability cases in line with company procedures, working closely with the Compliance and Player Safety teams
Oversee daily workload, queue management, rotas, resource planning and holiday cover
Monitor service levels, quality and performance, stepping in early where support is needed
Carry out quality assurance reviews and give clear, constructive feedback that helps the team improve
Support recruitment, onboarding and training, and take an active part in process and operational improvements
Maintain strong knowledge of UKGC regulations, company policies and procedures, and support the team in doing the same

What we're looking for

Experience matters, but attitude matters just as much. We're looking for someone who leads by example, stays calm when things get busy, and genuinely cares about getting it right for customers and for the team. This is a fast moving, regulated industry, so initiative, resilience and a can do approach go a long way.

An interest in sport, gaming or the iGaming industry
Previous experience leading or supervising a customer support or operations team, ideally in online gaming or financial services
Strong coaching, communication and people management skills
Experience handling customer complaints and operational escalations
A good working knowledge of UKGC regulations, Responsible Gambling and AML/KYC processes
Strong attention to detail and the ability to work accurately under pressure
Confident using Microsoft Office and multiple internal systems
A positive team player with a customer-first mindset, adaptable and calm in a fast-moving environment

Hybrid working opportunities may be available, depending on distance from the office.

Join us

If you’re someone who takes pride in their work, keeps a positive attitude when it gets tough, and wants to be part of a team that’s building something good we’d love to hear from you. Apply today. Hybrid working opportunities dependent on distance from office..

Pay: From £30,000.00 per year

Benefits:

Casual dress
Company pension
Free parking
On-site parking

Application question(s):

Why do you think most people gamble, and why do they keep gambling?
When something goes wrong at work, how do you usually decide what was responsible?
Why do processes exist in organisations, and when do they become a problem?

Why do some people work much harder than others, even in the same role?
What do you think separates people who improve over time from those who don’t?
Why do some people stay stuck in the same problems for years?

Work authorisation:

United Kingdom (required)

Work Location: Hybrid remote in Colchester CO3

Quick apply

Refine Your Search

customer experience verifications jobs in great baddow, ess

Customer Service Team Lead

Sales Assistant - Bluewater

Quality Control Supervisor/Manager

Principal Mechanical Engineer - Contractor

Mechanical Design Engineer

Project Engineering Manager

Technician - Lakeside

Account Executive

Senior Systems Engineer

Compliance Manager

Senior/Principal Systems Engineer - CUAS

Benefit Resource Center Representative Sr.

Mortgage Adviser

Freelance Photographer

Part-Time Service Administrator

Entry Level Office Administator

Payroll Admin

GDA Apprentice Business Support

Restaurant Manager

Store Manager - Convenience Colchester, Essex

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