Customer success manager Work, Jobs in Gloucester (with Salaries)

Senior Customer Success Manager
Finova —Cheltenham
- Hybrid work
- Annual leave
- Employee assistance programme
8d
Cupra Sales Manager
Mon Motors —Gloucester
- £40,000 - £64,000 a year
- Full-time
- Customer service
- In-person
- Training & development
- Free parking
- Annual leave
Quick apply
12h
Business Development Manager (South East)
Markey Group —Gloucester
- Full-time
- Sales
- Business development
- Presentation skills
- Employee assistance programme
- Employee discount
Quick apply
Customer Business Manager
Suntory Oceania —Coleford
- Sales
- English
- Analysis skills
Inside Customer Success Executive (4035)
GBG —Worcester
- Full-time
- Hybrid work
- Sales
- IT
Quick apply
Territory Manager- On Trade
Thatchers Cider Company —Gloucester
- CRM software
- Computer literacy
- Business development
- Employee discount
1d
DEPARTMENT MANAGER - GLOUCESTER
H&M —Gloucester
- Weekend availability
- Employee assistance programme
- Employee discount
Quick apply
Account Manager
Safetykleen —Worcester
- £32,000 - £35,000 a year
- Full-time
- Customer service
- Employee assistance programme
- Referral programme
Quick apply
Branch Manager
Connells Group —Gloucester
- Full-time
- Training & development
- Leadership
Quick apply
12d
Senior Account & Channel Manager
Ripjar —Cheltenham
- Full-time
- Hybrid work
- Sales
- Travel
- Annual leave
- Employee assistance programme
Quick apply
Store Manager
Savers —Gloucester
- £34,350 a year
- Weekend availability
- Retail management
- Leadership
- Employee assistance programme
- Sick pay
Quick apply
Lettings Manager
LRG —Cheltenham
- Management
- Customer service
- Negotiation
- Employee discount
Quick apply
No7 Advisor
Boots —Cheltenham
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
13d
Sales Office Manager
Travis Perkins —Cheltenham
- Full-time
- Budgeting
- Employee discount
4d
General Sales Manager
Listers —Worcester
- Up to £86,000 a year
- Full-time
- Leadership
- Free parking
- Health & wellbeing programme
Key Account Manager, EMEA
SPX —Worcester
- CRM software
- Engineering
- Bachelor's degree
Quick apply
Duty Manager
Iceland —Cheltenham
- £11.60 - £12.71 an hour
- Part-time
- Retail management
- Employee discount
- Referral programme
Shift Lead - Days
Livity Life —Worcester
- £27,500 - £28,000 a year
- Day shift
- Microsoft Excel
- Microsoft Office
- Administrative experience
- Employee discount
Quick apply
Store Manager - Cheltenham
DERTOUR UK —Cheltenham
- £35,643 a year
- Weekend availability
- Sales
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
Volkswagen Retail Manager
Listers —Evesham
- Up to £64,400 a year
- Full-time
- Retail management
- Free parking
- Health & wellbeing programme
11d

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Senior Customer Success Manager

Finova -
Cheltenham

Apply Now

Job details

8 days ago

Benefits

Annual leave
Company pension
Discounted gym membership
Employee assistance programme
Private medical insurance
Car scheme

Qualifications

Account-based growth strategy development
Stakeholder collaboration
Stakeholder liaison
Internal department liaison
Risk management
Customer renewal management
Churn prevention
Relationship management
Multidisciplinary collaboration

Full job description

Senior Customer Success Manager - London/Cheltenham

About Finova

Finova is the UK's leading lending and savings technology provider, supporting one in every five mortgages nationwide. Our agile, cloud-native solutions enable over 60 banks, building societies, specialist lenders, equity release providers and a network of 2,400+ brokers to stay ahead in a competitive market.

Built on open architecture and backed by deep industry expertise, our platform is designed to scale. Each year, we process over £50 billion in loans, manage nearly £50 billion in savings, and support the digital servicing of more than 650,000 UK borrower accounts.

Be part of a team that’s driving innovation, enabling growth and shaping the future of UK lending.

For Lenders

Finova offers a flexible, modular technology suite designed to help lenders move faster, scale efficiently and deliver standout digital experiences.

Financial Institutions use Finova to launch products faster, process applications up to 50% more efficiently and reduce operational costs — all while staying fully compliant in a fast-moving market.

About the Role:

Own and grow a strategic portfolio of Specialist Lender customers across Finova’s lending technology platforms. Your core mission is to drive customer value, retention, expansion ARR, and Net Revenue Retention (NRR) while positioning Finova as a long-term strategic technology partner.

The Ideal Profile: You are commercially driven, customer-focused, strategic, and highly collaborative. You possess the proven ability to manage complex Specialist Lender relationships and drive long-term customer growth.

About you:

To be successful in this role, you will need:

5+ years of experience in Customer Success, Strategic Account Management, or Enterprise SaaS.
Proven ownership of ARR retention and expansion targets.
Experience managing complex enterprise and regulated financial services customers.
Strong executive stakeholder management and commercial acumen.
Demonstrated success improving NRR within strategic accounts.

What will you be doing?

As a Senior Customer Success Manager, you will be the driving force behind our clients' continued success. Your day-to-day will involve:

Relationship Management: Manage and develop senior relationships across Specialist Lender accounts.
Strategy Ownership: Own customer success, retention, renewals, and expansion strategy across your assigned portfolio.
Value Creation: Drive platform adoption, operational value, and tangible customer outcomes.
Commercial Growth: Identify and deliver upsell and cross-sell opportunities to increase ARR and NRR.
Account Leadership: Lead executive business reviews, account governance, and success planning.
Cross-functional Collaboration: Partner with Product, Delivery, and Support teams to optimise the customer experience and delivery process.
Risk Management: Proactively manage commercial risk, handle escalations, and drive churn prevention.
Internal Advocacy: Act as the Voice of the Customer internally to influence product and service improvements.

What We Offer:

Hybrid working ️
Work in a hybrid way that suits you. Our model is primarily office-based, with flexibility to work remotely as needed. We’re committed to supporting a healthy balance between work and life.
Private medical insurance ‍️
Comprehensive health cover, with the option to add your family to your plan, because your well-being matters to us.
Life assurance & income protection
We provide life assurance and income protection to give you peace of mind for the future
Family friendly policies
Our enhanced family-friendly policy goes beyond maternity and paternity leave, offering paid time off for when plans change or alternative paths to parenthood are needed.
Work from anywhere
Some thrive in the office, others at home — and many do best with choice. With approval, Finova employees can work abroad for up to 4 weeks each year.
Flexible holiday package ️
Enjoy 25 days paid holiday allowance, plus all public holidays. And, you can rebook any public holidays for a day that aligns with your personal beliefs or celebration calendar. We also offer holiday trading allowing you to purchase or sell your holiday allowance.
Company pension scheme
With salary exchange, you save on tax and can build a secure future.
Employee assistance programme
We understand that mental health is just as important as physical health. Access to a 24/7 confidential counselling helpline ensures you have support when you need it.
Electric car scheme
Get a brand-new electric vehicle with salary sacrifice as a benefit, paid for through your gross monthly pay, saving on Income Tax and National Insurance.
Health cash plan
Our Health Cash Plan empowers you to prioritise your wellbeing by providing effortless reimbursement for everyday healthcare costs, from dental and optical visits to physiotherapy.
Gym discounts ️
Achieve your fitness goals for less with GymFlex, which offers significant savings on annual memberships at over 3,000 gyms and leisure centers nationwide.
Perks that matter
We fuel your day with a fully stocked pantry of fresh fruit and snacks and keep the team spirit high with weekly socials and events.

Equal Opportunity Statement

We value diversity and are committed to creating an inclusive environment for all employees. If you’re passionate about this role but don’t meet all the criteria, please reach out, we’d love to discuss how your skills and experiences align with our needs.

Apply Now

Refine Your Search

customer success manager jobs in gloucester

Senior Customer Success Manager

Cupra Sales Manager

Business Development Manager (South East)

Customer Business Manager

Inside Customer Success Executive (4035)

Territory Manager- On Trade

DEPARTMENT MANAGER - GLOUCESTER

Account Manager

Branch Manager

Senior Account & Channel Manager

Store Manager

Lettings Manager

No7 Advisor

Sales Office Manager

General Sales Manager

Key Account Manager, EMEA

Duty Manager

Shift Lead - Days

Store Manager - Cheltenham

Volkswagen Retail Manager

I want to receive the latest job alerts for customer success manager in gloucester

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