First aid Work, Jobs in Norwich (with Salaries)

Emergency Call Handler
Total Assist Group —Norwich
- £12.71 - £17.56 an hour
- Temporary
- Customer service
- Computer literacy
- First Aid Certification
Quick apply
Technician/AAP (Norfolk)
St John Ambulance —Norwich
- Patient care
Term Time Nursery Practitioner 1:1 Support
SOUL Nursery —Norwich
- Temporary
- Preschool
- In-person
- Communication skills
- Employee discount
- Bereavement leave
Quick apply
13d
Static Security Officer
Lexnis Security Management —Norwich
- Up to £12.71 an hour
- Part-time
- First Aid Certification
- In-person
- Communication skills
Quick apply
6d
Security Officer
Amulet —Wymondham
- £14.52 an hour
- Full-time
- Customer service
- Computer literacy
- English
- Annual leave
Quick apply
19h
Teaching Assistant
Inspiration Trust —Norwich
- £21,164 - £25,989 a year
- Part-time
- Experience working with children
- School
- Free parking
- Annual leave
Support Workers (5302)
Suffolk Independent Living —Bungay
- £20 an hour
- Part-time
- In-person
- Annual leave
- Sick pay
Quick apply
7d
Classroom Assistant (SEND)
Inspiration Trust —Norwich
- £19,048 - £19,347 a year
- Monday to Friday
- School
- Teaching
- Free parking
- Annual leave
Receptionist
Inspiration Trust —Norwich
- £12,894 - £13,096 a year
- Part-time
- Computer literacy
- Administrative experience
- Maths
- Free parking
- Annual leave
4d
Factory Operative - Backshift
Ecoglass Ltd —Norwich
- £12.71 an hour
- Full-time
- Assembly
- First Aid Certification
- In-person
- Free parking
Quick apply
Network Volunteering Services Lead (Norwich)
St John Ambulance —Norwich
- Leadership
Community Volunteer (South Norfolk)
St John Ambulance —Mulbarton
Self Employed Education Mentor
Keys Children —Great Yarmouth
- £15 - £35 an hour
- Maths
- First Aid Certification
- Travel
Quick apply
Teaching Assistant (Personal Care)
Inspiration Trust —Norwich
- £19,652 - £19,964 a year
- Monday to Friday
- School
- Free parking
- Annual leave
Nursery Room Leader -Level 3 required
Orchard Nursery School —Wymondham
- From £14.50 an hour
- Full-time
- English
- Experience working with children
- Organisational skills
- Free parking
Quick apply
Lifeguard (PHLGD)
Park Holidays UK —Lowestoft
- £12.71 an hour
- Part-time
- Communication skills
- Employee assistance programme
- Employee discount
Student Volunteering Group Lead (University of East Anglia)
St John Ambulance —Norwich
- University
3d
Live-in Carers
Kingsley Home Care —Diss
- £940 a week
- Part-time
- Medication administration
- Cleaning
- Communication skills
- Employee assistance programme
- Employee discount
Factory Operative - Despatch - Backshift
Ecoglass Ltd —Norwich
- £12.71 an hour
- Full-time
- Forklift
- First Aid Certification
- Warehouse experience
Quick apply
5d
Dog Grooming Stylist (Self-Employed) Part time
Country Canines Dog Grooming —Brooke
- £25 - £40 an hour
- Part-time
- Heavy lifting
- Customer service
- Cleaning
- Free parking
- Flexitime
Quick apply
14h

I want to receive the latest job alerts for first aid in norwich

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Emergency Call Handler

Total Assist Group -
Norwich

Quick apply

Job details

Temporary | Part-time | Full-time | Part-time upon request
£12.71 - £17.56 an hour

Qualifications

Customer service call handling
Driving Licence
Inbound customer enquiry call handling
Customer service
Computer literacy
Triage
Mentoring junior staff
First aid
Emergency management
First Aid Certification
Mentoring
Data entry
IT
Typing
Leadership
Medical terminology
Communication skills

Full job description

Job Title: Emergency Call Handler
Department: Emergency Operations Centre (EOC)
Hours: 37.5 hours per week (rotating shifts, 24/7 operations)
Reporting To: Senior EOC Manager

Job Overview

The Call Handler serves as the first point of contact for incoming calls to the Emergency Operations Centre. The role involves assessing emergency and non-emergency calls, prioritizing them using clinical triage systems, and ensuring accurate and timely dispatch of emergency resources. The position requires strong communication skills, the ability to remain calm under pressure, and a commitment to delivering high-quality patient support.

Key Responsibilities

Answer and manage all incoming calls, prioritizing emergency situations.
Accurately record caller information using Computer Aided Dispatch (CAD) systems.
Apply clinical triage protocols to assess urgency and determine appropriate response.
Provide pre-arrival and life-saving instructions (e.g., CPR guidance, first aid advice).
Communicate effectively with patients, relatives, healthcare professionals, and emergency services.
Handle distressing, emotional, or aggressive callers with professionalism and empathy.
Maintain confidentiality and comply with data protection policies.
Support operational continuity during system failures or high-demand periods.
Participate in training, development, and performance improvement initiatives.
Assist in major incidents and collaborate with other emergency services.

Work Environment

Fast-paced, high-pressure setting requiring multitasking and quick decision-making.
Shift-based schedule including nights, weekends, and holidays.
Prolonged use of computer systems and communication equipment.

Required Qualifications

Minimum of 4 GCSEs (or equivalent), including English.
Strong keyboard and computer skills.
Basic IT knowledge (telephony, email, data systems).
Excellent verbal and written communication skills.

Preferred Qualifications

Experience in a call center or customer service environment.
Knowledge of medical terminology.
First Aid certification.
Driving license and additional IT qualifications.

Key Skills & Competencies

Excellent listening and communication skills.
Ability to stay calm and make decisions under pressure.
Strong multitasking and prioritization abilities.
High level of accuracy and attention to detail.
Empathy, compassion, and emotional resilience.
Teamwork and adaptability in a dynamic environment.

Additional Requirements

Flexibility to work rotating shifts.
Ability to handle traumatic and sensitive situations.
Commitment to continuous learning and development.
Willingness to support and mentor new staff.

Ideal Candidate Profile

The ideal candidate is a resilient, detail-oriented communicator who thrives in high-pressure environments. They are empathetic, quick-thinking, and capable of making critical decisions while maintaining professionalism and composure.

Pay: £12.71-£17.56 per hour

Work Location: In person

Quick apply

Refine Your Search

first aid jobs in norwich

Emergency Call Handler

Technician/AAP (Norfolk)

Term Time Nursery Practitioner 1:1 Support

Static Security Officer

Security Officer

Teaching Assistant

Support Workers (5302)

Classroom Assistant (SEND)

Receptionist

Factory Operative - Backshift

Network Volunteering Services Lead (Norwich)

Community Volunteer (South Norfolk)

Self Employed Education Mentor

Teaching Assistant (Personal Care)

Nursery Room Leader -Level 3 required

Lifeguard (PHLGD)

Student Volunteering Group Lead (University of East Anglia)

Live-in Carers

Factory Operative - Despatch - Backshift

Dog Grooming Stylist (Self-Employed) Part time

I want to receive the latest job alerts for first aid in norwich

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected