Client onboarding manager Work, Jobs in Basingstoke, Ham (with Salaries)

Customer Success Manager
Value Added Recruitment Ltd —Bracknell
- £49,000 - £51,000 a year
- Full-time
- CRM software
- Customer service
- In-person
- Life insurance
Quick apply
18h
Claims & Client Services Manager
Hermes Europe —Eastleigh
- £12.71 an hour
- Customer service
- Analysis skills
- Continuous improvement
5d
Office and Operations Administrator
Owlsworth Conservation Limited —Caversham
- £30,000 - £35,000 a year
- Full-time
- Microsoft Outlook
- English
- Administrative experience
- Free parking
Quick apply
5d
Sales Support Administrator
Leep Utilities —Reading
- Up to £26,500 a year
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Annual leave
Quick apply
8d
Service Desk Ops Manager
DXC Technology —Farnborough
- Full-time
- Continuous improvement
- Human resources
- Recruiting
Site Manager
IHS LTD —Eastleigh
- £29,000 - £35,000 a year
- Full-time
- English
- Supervising experience
- Continuous improvement
- Free parking
Quick apply
Project Coordinator
Evolution Security —Marlow
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Associate Director - Aviation
AECOM —Basingstoke
- Full-time
- Hybrid work
- Civil engineering
- Engineering
- Business development
7d
Application Support Analyst
Clinisys —Woking
- Hybrid work
- Customer service
- Organisational skills
- IT
Professional Services Consultant (Blood Sciences)
Clinisys —Woking
- Remote
- Customer service
- Java
- Project management
Principal Civil Engineer (Drainage)
AECOM —Basingstoke
- Full-time
- Hybrid work
- Engineering
- Project management
Account and Partner Manager
Techex —Bracknell
- Full-time
- CRM software
- Business development
- Communication skills
Quick apply
4d
Logistics Account Manager
WALKER LOGISTICS LTD —Hungerford
- From £27,000 a year
- Weekend availability
- Continuous improvement
- Organisational skills
- Communication skills
Quick apply
6d
Technical Director, Capture Management Lead - Water
AECOM —Basingstoke
- Full-time
- Hybrid work
- Sales
- Travel
- Leadership
Senior Hydrologist
AECOM —Basingstoke
- Full-time
- Hybrid work
- Doctoral degree
- Master's degree
- Project management
Senior Civil Engineer (Drainage)
AECOM —Basingstoke
- Full-time
- Hybrid work
- Engineering
- Project management
- In-person
B2B Marketing - Marketing Technology Executive
Marketbridge —Marlow
- £32,000 - £42,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- Analytics
- Annual leave
6d
Project QA QC Manager
Kent —Woking
- Engineering
- Data analysis skills
- English
Senior Cost Controller
Expleo —Reading
- Hybrid work
- Data analysis skills
- Contracts
10h
Associate / Technical Director Flood Risk Modelling Lead
AECOM —Basingstoke
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Scripting

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client onboarding manager jobs near basingstoke, ham

Customer Success Manager

Value Added Recruitment Ltd
Bracknell

Quick apply

Job details

Permanent | Full-time
£49,000 - £51,000 a year
18 hours ago

Benefits

Company pension
Life insurance
On-site parking

Qualifications

CRM software
Account-based growth strategy development
Stakeholder collaboration
Client engagement
Customer service
Stakeholder liaison
Partnership building
Customer renewal management
Churn prevention
Customer loyalty building
Relationship management
Multidisciplinary collaboration
SaaS
Account management
Communication skills

Full job description

Customer Success Manager (SaaS) Construction and Built Environment Tech

Bracknell, Berkshire | Competitive Salary + Bonus + Excellent Benefits

Shape the future of Customer Success.

Are you an experienced Customer Success or Strategic Account Manager with a passion for helping customers achieve real business value from SaaS technology?

Value Added Recruitment is looking for a commercially minded Customer Success Manager to manage a portfolio of strategic customers across EMEA, ensuring they successfully adopt our market-leading SaaS platform while driving customer satisfaction, retention and long-term account growth.

This is a fantastic opportunity to join a respected organisation at an exciting stage of its digital transformation, where Customer Success is central to the company's future growth strategy.

The Opportunity

You'll own the post-sales customer journey, becoming a trusted advisor to key stakeholders and helping customers maximise the value of their investment.

Working closely with Sales, Product and Support teams, you'll deliver an exceptional customer experience while identifying opportunities to increase adoption, improve retention and generate additional revenue.

If you enjoy building long-term client relationships, influencing senior stakeholders and making a genuine commercial impact, this role offers an excellent opportunity to do exactly that.

Key Responsibilities

Manage a portfolio of strategic customer accounts across EMEA.

Lead the successful migration of customers from legacy solutions to a modern SaaS platform.

Build trusted relationships with executive sponsors, business leaders and operational users.

Develop Customer Success Plans aligned to customer objectives and measurable business outcomes.

Drive customer onboarding, adoption, engagement and long-term value realisation.

Deliver Quarterly Business Reviews, health checks and strategic planning sessions.

Act as a trusted advisor, sharing industry best practice and product expertise.

Own customer renewals, retention and Net Revenue Retention (NRR) performance.

Identify and develop upsell and cross-sell opportunities alongside the Sales team.

Monitor customer health, proactively identifying risks and implementing retention plans.

Capture customer feedback to help shape future product development.

Promote customer advocacy through references, case studies and success stories.

Maintain accurate CRM data, customer plans and forecasting information.

Collaborate closely with Sales, Product and Technical Support to deliver a seamless customer experience.

About You

You'll already have experience managing strategic customer relationships and will understand how to combine exceptional service with strong commercial awareness.

You'll ideally bring:

Experience in Customer Success, Strategic Account Management or Senior Account Management.

A background within SaaS, software, technology or construction and the built environment.

A proven track record of improving customer retention, renewals and account growth.

Experience delivering onboarding programmes and driving software adoption.

Strong commercial awareness with experience identifying expansion opportunities.

Excellent stakeholder management skills, including working with senior decision-makers.

Experience using CRM systems and customer success metrics.

Outstanding communication, presentation and relationship-building skills.

A proactive, organised and customer-focused approach.

Success in this role will include

Delivering high Net Revenue Retention (NRR)
Increasing customer retention and renewal rates
Growing expansion revenue through upselling and cross-selling
Driving product adoption and customer engagement
Improving customer health and satisfaction
Developing customer advocates, references and case studies

Why Join?

This is an opportunity to play a pivotal role in the continued growth of an innovative SaaS platform while working with high-profile customers across EMEA.

You'll enjoy:

Managing strategic customer relationships rather than high-volume accounts.

Working closely with Product, Sales and Support to influence customer outcomes.

The opportunity to shape Customer Success best practice across the business.

A collaborative, supportive culture where your ideas are valued.

Genuine opportunities for career progression as the business continues to grow.

Receive a competitive salary, and benefits package.

If you're looking for a Customer Success role where you can build long-term partnerships, drive commercial success and help customers realise measurable value from technology, we'd love to hear from you.

Apply today to find out more.

Pay: £49,000.00-£51,000.00 per year

Benefits:

Company pension
Life insurance
On-site parking

Work Location: In person

Quick apply

Refine Your Search

client onboarding manager jobs in basingstoke, ham

Customer Success Manager

Claims & Client Services Manager

Office and Operations Administrator

Sales Support Administrator

Service Desk Ops Manager

Site Manager

Project Coordinator

Associate Director - Aviation

Application Support Analyst

Professional Services Consultant (Blood Sciences)

Principal Civil Engineer (Drainage)

Account and Partner Manager

Logistics Account Manager

Technical Director, Capture Management Lead - Water

Senior Hydrologist

Senior Civil Engineer (Drainage)

B2B Marketing - Marketing Technology Executive

Project QA QC Manager

Senior Cost Controller

Associate / Technical Director Flood Risk Modelling Lead

I want to receive the latest job alerts for client onboarding manager in basingstoke, ham

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