Dispatch manager Work, Jobs in Wheathampstead, Hrt (with Salaries)

Duty Shift Manager
Mitie —London
- £23.17 an hour
- Weekend availability
- Software troubleshooting
- Writing skills
- Data analysis skills
4d
Inventory and Field Services Manager
Opious Ltd —Bovingdon
- Full-time
- Hybrid work
- Team management
- Leadership
Quick apply
10d
Operations Manager
Yard Sale Pizza Head Office —London
- Full-time
- Hospitality
- Sales
- Customer service
- Employee discount
Quick apply
Warehouse Operations Manager
Dellmoor Ltd —Romford
- £35,993.55 - £51,000.00 a year
- Full-time
- ERP systems
- Forklift
- Supervising experience
- Free parking
Quick apply
HR Manager (Maternity Cover)
Cworkshop Ltd —Hatfield
- £36,400 a year
- English
- Administrative experience
- Recruiting
- Free parking
- Employee discount
Quick apply
3d
Part-time Customer Fulfilment Manager, 25 hours per week, up to £44k FTE, Hybrid & East London
Ten2Two —London
- £39,000 - £44,000 a year
- Part-time
- Hybrid work
- Continuous improvement
- In-person
- Communication skills
Quick apply
Planning Executive
NicholsonSTS —Bassingbourn
- £35,000 - £45,000 a year
- 8 hour shift
- Maths
- Communication skills
- Free parking
- Work from home
Quick apply
9d
West Anglia Traincare Supervisor - Nights
FirstGroup —Chingford
- Night shift
- Computer literacy
- Supervising experience
- Continuous improvement
- Employee assistance programme
- Employee discount
1d
Fulfilment Operations Manager
One Retail Group —London
- Hybrid work
- Analysis skills
- Continuous improvement
- Team management
Ecommerce Warehouse Operations Manager
Dellmoor Ltd —Romford
- £30,993.55 - £46,671.24 a year
- Full-time
- ERP systems
- Forklift
- Supervising experience
- Free parking
Quick apply
Area Manager, Amazon Logistics
Amazon UK Services Ltd. —Harlow
- Full-time
- PMP
- English
- Master's degree
Warehouse Manager
Alliance Automotive Group LV —Acton
- Analysis skills
- IT
- Training & development
- Employee discount
Quick apply
4d
Warehouse Manager (Sundays to Thursday)
Airbox Fulfilment —Leighton Buzzard
- Full-time
- Continuous improvement
- Team management
Quick apply
Warehouse Supervisor Luton Cold Chain
JD.COM INTERNATIONAL UK LTD —Luton
- Continuous improvement
- Team management
- Training & development
Quick apply
1d
Warehouse Operative - Luton
MSX - TPS —Luton
- Full-time
- Customer service
- Computer literacy
- Computer skills
Quick apply
2d
Operations Manager
Normec UK —Watford
- Monday to Friday
- Continuous improvement
- Team management
- No degree
- Free parking
- Employee assistance programme
Transport Manager
JD.COM INTERNATIONAL UK LTD —Milton Keynes
- Full-time
- Bachelor's degree
- Continuous improvement
- In-person
Quick apply
Stores Controller
Air X Jet Support UK —Stansted
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Continuous improvement
- Annual leave
Quick apply
Inventory Assisant H/F
Arlettie —London
- Organisational skills
Quick apply
Warehouse Supervisor
Life Couriers UK Limited —Luton
- Full-time
- Heavy lifting
- Forklift
- Continuous improvement
Quick apply

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Duty Shift Manager

Mitie -
London

Apply Now

Job details

Permanent
£23.17 an hour
4 days ago

Qualifications

Technical troubleshooting
Operations management
Stakeholder collaboration
Software troubleshooting
Stakeholder liaison
Writing skills
Emergency management and response experience
Incident identification
Data analysis skills
Process improvement
Incident reporting preparation
Shift management
Internal department liaison
English
Performance management
Analysis skills
Incident response
Presentation skills
Continuous improvement cycles oversight
Computer hardware
CCTV monitoring
SIA
Security
Major incident coordination
Management reporting
Professional development mentoring
Training & development
Networking
Leadership
Project management experience
Team motivation leadership
Communication skills
Rota coordination

Full job description

Location: King's Cross, London
Reporting to: GSOC-EMEA Operations Manager
Pattern: 4 on 4 off including nights and weekends
Contract: Full-time
Pay: £23.17ph

Duty Shift Manager - GSOC-EMEA

The Global Security Operations Centre (GSOC-EMEA) operates 24/7 in support of a leading social media company, protecting its people, property and operations across the EMEA region. The Duty Shift Manager owns the daily operation of the GSOC on shift. You are the incident leader for business disruptions and crisis events, and the line manager for the Lead Operator and Operator team. You are accountable for all vendor actions delivered on your shift, for the quality of the service against contractual KPIs, and for developing the people and processes that keep the centre ready to respond.

Essential requirements

Valid SIA licence (Public Space Surveillance / CCTV)
2+ years managing a team in a 24/7 control room, GSOC or comparable operational environment
Demonstrable experience acting as incident lead or incident commander during live events
Working knowledge of core people-management processes: rostering, absence, performance, conduct and capability
Confident operating CCTV/VMS, access control and alarm-monitoring platforms
Fluent written and spoken English, with the ability to brief senior leadership clearly and concisely
Eligibility to work in the UK and to pass enhanced security screening

Key responsibilitiesIncident & crisis leadership

Act as incident leader for business disruptions and crisis events, and support senior management during escalated activations
Own the operational response alongside GSOC and Global Security leadership: prepare, respond, recover
Make and own time-critical decisions within agreed escalation thresholds; escalate promptly and accurately when authority limits are reached
Produce and quality-assure incident reports; brief leadership on potential and realised incidents
Lead post-incident reviews, capture lessons learned, and drive the resulting improvements to plan
Oversee dispatch of security officers, ERT, facilities, police, fire and EMS as required
Work with the Fusion team on internal and external intelligence relating to events that may affect the client regionally or globally

People & vendor management

Lead, coach and develop the Lead Operator and the Operator team, covering both vendor and client learning pathways
Own all vendor people processes on shift: rostering, scheduling, holiday and absence management, performance management, E-Learning, SIA licence renewals, onboarding documentation, Assignment Instruction and Risk Assessment compliance, 121s and reviews
Complete initial HR processes relating to conduct and capability, escalating through the correct channel
Manage apprenticeships and coursework activity within the team
Partner with the training team to identify and create development opportunities
Build team spirit and a genuine learning culture; initiate team activities and development

Operations & technology

Oversee the Lead Operator on shift setup: written and verbal handover, operational chat updates, noticeboard review
Monitor call volume, alarm response and report quality to ensure service meets contractual KPIs
Monitor and improve team performance on routine and emergency calls, and on fire, door and duress alarm handling
Review performance data via client dashboards for all cameras and alarms; use it to drive team development and highlight risk
Identify GSOC requirements for additional software, hardware or staffing, and build the case for change
Develop and deliver technology and process improvements that raise operational readiness

Stakeholder engagement & projects

Communicate new business processes and procedures clearly to the team
Provide the link between shift operations and the wider vendor and client organisations
Work closely with counterpart Operations Managers across connected sites to maintain consistent standards and communication
Take an active role in projects, from consulting through to full ownership depending on scope
Disseminate information to key partners using established communication channels and best practice
Build relationships across the Global Security function and wider cross-functional teams
Respond to management communication promptly and meet agreed deadlines

Skills and attributes

Core

Strong decision-making under pressure, in both crisis and non-crisis situations
Remains calm, clear and professional under stress; speaks with authority and gives unambiguous direction during emergencies
Strong analytical, critical-thinking and problem-solving skills
Able to interpret operational data and turn it into performance and development actions
Strong organisation and planning skills, comfortable defining structure in ambiguous or grey areas
Excellent interpersonal, networking and team-working skills
Able to multitask and discern patterns in detail across competing priorities
Trusted with highly confidential information
Communicates effectively with every level of leadership

Valued in addition

Project management experience
Confidence presenting to leadership and management audiences
Strong general IT proficiency, including hardware and software troubleshooting

Desirable experience and qualifications

Level 3 management qualification or above
Background in Business Continuity or Incident Management, ideally against a recognised framework (e.g. ICS or equivalent)
Understanding of crisis operations, risk management and crisis communication
Experience in technology-sector or global corporate security
Experience with mass-notification and life-safety systems
Demonstrated ability to work autonomously with full accountability

Apply Now

Refine Your Search

dispatch manager jobs in wheathampstead, hrt

Duty Shift Manager

Inventory and Field Services Manager

Operations Manager

Warehouse Operations Manager

HR Manager (Maternity Cover)

Part-time Customer Fulfilment Manager, 25 hours per week, up to £44k FTE, Hybrid & East London

Planning Executive

West Anglia Traincare Supervisor - Nights

Fulfilment Operations Manager

Ecommerce Warehouse Operations Manager

Area Manager, Amazon Logistics

Warehouse Manager

Warehouse Manager (Sundays to Thursday)

Warehouse Supervisor Luton Cold Chain

Warehouse Operative - Luton

Operations Manager

Transport Manager

Stores Controller

Inventory Assisant H/F

Warehouse Supervisor

I want to receive the latest job alerts for dispatch manager in wheathampstead, hrt

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