Test engineer Work, Jobs in Newhaven, Esx (with Salaries)

2nd Line IT Support Engineer
Global 4 —Horsham
- Full-time
- Customer service
- Mentoring
- Referral programme
Quick apply
Installation Field Engineer
ORBITAL NET LIMITED —Kingston near Lewes
- £26,000 - £28,000 a year
- Overtime
- Remote
- Maintenance
- Communication skills
Quick apply
13d
Trainee Fire Alarm Engineer
A J Taylor Electrical Contractors Ltd —Brighton
- From £10.85 an hour
- Full-time
- Customer service
- In-person
- Communication skills
Quick apply
8d
Quality Engineer (f/m/d)
TE Connectivity —Hastings
- Microsoft Word
- Microsoft Outlook
- English
- Health & wellbeing programme
- Employee stock purchase plan
BMS Project Engineer / Controls Engineer
BSE|3D —Haywards Heath
- £45,000 - £55,000 a year
- Full-time
- Software troubleshooting
- Business development
- In-person
- Referral programme
Quick apply
12d
Senior Mechanical Engineer
L3Harris Technologies —Brighton
- Hybrid work
- CAD
- Engineering
- Master's degree
- Gym membership
Fire & Security Engineer
Mitie —Brighton
- Full-time
- Microsoft Word
- Microsoft Excel
- Communication skills
System Engineer - Integration and Test
Acron Aviation Academy —Crawley
- Full-time
- Military
- Engineering
- Master's degree
- Employee assistance programme
- Gym membership
Test Engineer
L3Harris Technologies —Brighton
- Overtime
- Assembly
- Hand tools
- Communication skills
- Gym membership
Electronics Design Engineer
Interface 2 Ltd —Newhaven
- £40,000 a year
- Full-time
- Engineering
- Assembly
- No degree
Quick apply
4d
Manual Mobile QA Tester
Nyne Infotech —Burgess Hill
- £150 - £175 a day
- Temporary
- Hybrid work
- APIs
- Agile
- In-person
- Relocation assistance
- Referral programme
Quick apply
Senior Test Engineer
L3Harris Technologies —Brighton
- System design
- Bachelor's degree
- Gym membership
Production Test Engineer
General Dynamics Mission Systems - United Kingdom —Hastings
- £45,600 - £57,000 a month
- Full-time
- AI
Quick apply
Data Engineer
Park Holidays UK —Bexhill
- Up to £30,000 a year
- Full-time
- Analysis skills
- Employee assistance programme
- Employee discount
12d
Release Engineer
Hastings Direct —Bexhill
- Full-time
- Hybrid work
- Scripting
- Annual leave
Systems Engineer (Safety)
L3Harris Technologies —Brighton
- Hybrid work
- Engineering
- Analysis skills
- No degree
- Gym membership
5d
Test Engineer
General Dynamics Mission Systems - United Kingdom —Hastings
- £28,000 - £35,000 a year
- Full-time
- AI
Quick apply
AC Installation Engineer
TSS FACILITIES —Sussex
- From £45,000 a year
- Full-time
- Travel
- In-person
- Communication skills
- Paid training
- Annual leave
Quick apply
6d
System Owner
Ricardo —Shoreham by Sea
- Engineering
- System design
- Master's degree
- Annual leave
Estates Engineer - Electrical
Horder Healthcare —East Grinstead
- Up to £45,000 a year
- Full-time
- Free parking
- Annual leave
6d

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2nd Line IT Support Engineer

Global 4 -
Horsham

Quick apply

Job details

Permanent | Full-time

Benefits

Paid volunteer time
Referral programme

Qualifications

Customer service
CCNA
DHCP
VoIP
Mentoring
DNS
Telecommunication
IP networking
Root cause analysis

Full job description

2nd Line Technical Support Engineer

Location: Horsham, West Sussex

Position Type: Full-time, Permanent

Hours: Monday to Friday, 08:30 - 17:30

Salary Range: Negotiable (Depending on experience)

About Global 4

At Global 4, we Love Tech. We provide a wide range of market-leading telecom, connectivity, cloud, and IT services to businesses across the UK. Our vision is to solve our customers' technology challenges by advising, implementing, and supporting the right solutions with best-in-class service excellence.

Purpose of the Role

As a 2nd Line Technical Support Engineer, you will bridge the gap between initial triage and deep infrastructure/vendor support. You will act as the key escalation point for our 1st Line team, taking ownership of complex data, broadband, and Unified Communications (UCaaS) faults. Operating in a fast-paced environment, your goal is to troubleshoot technical issues efficiently, hit strict Service Level Agreements (SLAs), and communicate technical resolutions in simple, clear terms to our customers.

Key Responsibilities

Provide 2nd Line Technical Support for escalated incidents across broadband, VoIP, and network infrastructure, ensuring timely and effective resolution with minimal supervision.
Perform advanced diagnostics and fault isolation using tools such as packet capture analysis, SIP tracing, and router configuration interfaces (e.g., CLI, GUI).
Troubleshoot and resolve complex service-affecting issues including latency, jitter, call routing anomalies, and authentication failures across multi-vendor platforms.
Liaise with third-party providers (e.g., carriers, hardware vendors, hosted service platforms) to escalate and coordinate resolution of external faults.
Maintain comprehensive and structured ticket documentation, ensuring all actions, timestamps, and communications are logged in accordance with internal standards and regulatory frameworks (ISO 27001, GDPR).
Conduct validation testing post-resolution, including line tests, QoS verification, and service restoration checks to ensure no residual impact to the customer.
Proactively monitor ticket queues and system alerts, triaging based on severity, SLA targets, and customer impact to maintain operational efficiency.
Contribute to root cause analysis and problem management by identifying recurring faults and proposing long-term fixes or process improvements.
Collaborate with engineering, provisioning, and service delivery teams to ensure seamless handovers and coordinated resolution of cross-functional issues.
Act as a technical escalation point within the team, supporting junior staff and sharing expertise through documentation, training, and peer mentoring.
Demonstrate a strong working knowledge of IP networking (DNS, DHCP, NAT, VLANs), SIP protocol behaviour, and broadband technologies (FTTC, FTTP, ADSL).
Translate complex technical findings into clear, customer-friendly language, ensuring clients are informed and reassured throughout the support lifecycle.

Skills & Qualifications

Essential Experience

Minimum 2 years of experience working in a dedicated Telecoms Support or managed service provider (MSP) helpdesk environment.
Strong fundamental knowledge of IP Networking (DNS, DHCP, NAT, Subnetting, and VLANs).
Proven technical understanding of SIP Protocol behavior and broadband technologies.
A natural aptitude for problem-solving under pressure with impeccable attention to detail.

Desirable Certifications (Highly Advantaged)

Strong practical knowledge of configuring, maintaining, and troubleshooting Meraki or DrayTek routers.
8x8 UCaaS Support Certification (or equivalent hosted VoIP platform qualifications).
CCNA or equivalent networking certification.

Core Competencies

Customer Centric: A passionate, warm, and open approach to customer service with strong conflict resolution skills.
Highly Organised: Able to effectively multitask, prioritise tasks, and jump between varying priority tickets seamlessly.
Solution-Driven: A proactive team player focused on quality execution, trend analysis, and root-cause fix identification.

What We Offer

50% off our Broadband & Utility packages, completely free after two years
£1,000 Refer A Friend Scheme
25 days holiday allowance plus bank holidays- increasing up to 30 days with length of service
£250 Bright Ideas Scheme
Quarterly Top Performer's Day Out
Buy & Sell holiday allowance scheme
Death in service benefit
Friday fridge
Paid Charity leave

Quick apply

Refine Your Search

test engineer jobs in newhaven, esx

2nd Line IT Support Engineer

Installation Field Engineer

Trainee Fire Alarm Engineer

Quality Engineer (f/m/d)

BMS Project Engineer / Controls Engineer

Senior Mechanical Engineer

Fire & Security Engineer

System Engineer - Integration and Test

Test Engineer

Electronics Design Engineer

Manual Mobile QA Tester

Senior Test Engineer

Production Test Engineer

Data Engineer

Release Engineer

Systems Engineer (Safety)

Test Engineer

AC Installation Engineer

System Owner

Estates Engineer - Electrical

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