It service improvement manager Work, Jobs in Neath, Ntl (with Salaries)

Service Delivery Manager
wavenet —Swansea
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Communication skills
- Annual leave
- Work from home
Quick apply
Stores and Logistics Manager
Driver and Vehicle Licensing Agency —Swansea
- £35,663 a year
- Part-time
- Presentation skills
- Continuous improvement
- Team management
- Annual leave
- Employee assistance programme
11d
Public Spaces Manager
Rhondda Cynon Taf —Rhondda Cynon Taff
- £54,495 a year
- Full-time
- Continuous improvement
- Team management
- Organisational skills
12d
Practice Manager at Tech-enabled Accountancy Firm
Mazuma GB Ltd —Bridgend
- Up to £45,000 a year
- Part-time
- Team management
- Computer skills
- In-person
- Flexible schedule
Quick apply
3d
Programme Manager
M Group —Treharris
- Continuous improvement
- Training & development
- Leadership
- Annual leave
- Employee assistance programme
6d
Yard Supervisor
Huws Gray Group —Swansea
- Annual leave
- Employee discount
5d
Planning Apprentice
Timet —Swansea
- Up to £25,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Computer skills
- Free parking
- Annual leave
Quick apply
Planner
M Group —Swansea
- Travel
- Contracts
- Construction experience
- Annual leave
- Employee assistance programme
Talent & Learning Delivery Manager
Driver and Vehicle Licensing Agency —Swansea
- £30,485 a year
- Part-time
- Hybrid work
- Customer service
- English
- Presentation skills
- Annual leave
- Employee assistance programme
6d
Complaints Officer
BRC Jobs —Merthyr Tydfil
- £30,914 a year
- Call to connect
- Computer literacy
- Databases
- Continuous improvement
- Referral programme
Quick apply
4d
Family Support Coordinator - FTC
Home-Start Cymru —Rhondda Cynon Taff
- £16,580.68 a year
- Temporary
- Management
- Writing skills
- Travel
Quick apply
6d
Shift Maintenance Engineer
Ecolab Inc. —Neath
- Full-time
- Maintenance
- Continuous improvement
- Mechanical knowledge
- Employee stock purchase plan
G7 Lead Technical Architect (Applications) £57,515 - £82,430
Driver and Vehicle Licensing Agency —Swansea
- £57,515 - £82,430 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Mentoring
- Free parking
- Annual leave
6d
Assistant Manager
Crew Clothing Bridgend —Bridgend
- Part-time
- Customer service
- Computer literacy
- Computer skills
- Referral programme
Quick apply
13d
Quantity Surveyor/Senior Quantity Surveyor
AmcoGiffen —Pontyclun
- £40,000 - £70,000 a year
- Full-time
- No degree
- Mentoring
- Contracts
- Annual leave
Quick apply
Pharmacy Team Manager
Well Pharmacy —Ystrad
- £14.71 - £18.30 an hour
- Sales
- Customer service
- Business development
- Employee discount
Senior Support Worker
Priory Group —Llantrisant
- £14.25 an hour
- Part-time
- Team management
- Mentoring
- Care plans
- Referral programme
IT Service Desk Manager
Deloitte —Port Talbot
- Hybrid work
- Analysis skills
- Continuous improvement
- No degree
11d
Transport Manager
Hodges Transport LTD —Neath
- Part-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
4d
Configuration Manager (Service Asset & Configuration Management - SACM)
CGI —Bridgend
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
Quick apply

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Service Delivery Manager

wavenet -
Swansea

Quick apply

Job details

Full-time

Benefits

Annual leave
Work from home
Employee assistance programme

Qualifications

Contract management
Customer service
Stakeholder liaison
IT service management
Internal department liaison
Microsoft Office Suite
Change management
Profit & loss
Continuous improvement
Continuous improvement cycles oversight
Customer relationship management
Relationship management
Telecommunication
Change leadership
ServiceNow
Management reporting
Customer interaction
Account management
Communication skills

Full job description

Company Description

Wavenet is a managed services provider offering cybersecurity, communications, and connectivity that grows with our customers’ businesses – no matter what the future holds.

Since 2000, we’ve been keeping businesses connected.

At Wavenet, we don’t just provide solutions for today but for tomorrow, too. We’re always thinking ahead of the technology curve, so our customers feel confident that when they work with us, we’re striving to make their business future-proof.

Customer success is our success. We go the extra mile in providing superior service quality and unparalleled customer experience, becoming an extension of your business, and always delivering on our promise to make their business brilliant.

Job Description

Are you passionate about delivering exceptional customer service and driving continual service improvement? We’re looking for a Service Delivery Manager to act as the key point of contact for assigned customers, ensuring we deliver against contractual commitments while identifying opportunities for service and revenue enhancement.

This is a customer-facing and internally collaborative role, where you’ll be responsible for managing customer relationships throughout the service lifecycle—delivering clear communication, maintaining accountability, and driving satisfaction across all touchpoints.

Key Responsibilities

Own the customer contract and service obligations, identifying risks or gaps and implementing mitigation strategies.
Plan, lead, and document structured Service Review Meetings with key stakeholders.
Deliver comprehensive Service Management Reports and lead ongoing improvement plans.
Act as the escalation point for internal and external customer service concerns.
Partner with Account Management to align on strategic goals and drive new opportunities.
Review customer P&Ls to ensure contract profitability and efficiency in service delivery.
Monitor and report on KPIs, SLAs, and service performance to meet customer expectations.
Provide detailed business reporting and forecasting to internal and external stakeholders.
Support broader service initiatives and collaborate across departments to improve customer experience.

What Success Looks Like

High levels of customer satisfaction (NPS & service management surveys)
Strong customer retention and account growth
Increased revenue and identification of upsell opportunities
Profitability through cost-effective service delivery
Consistent SLA performance and service excellence

Qualifications

Experience & Qualifications

ITIL V4 Foundation (essential); additional ITIL modules are a plus
2+ years of experience in a customer-facing service management role
Background in IT, Managed Services, or Telecoms industry
Experience managing multiple customers/accounts
Proficient in Microsoft Office applications
Experience working with P&L and understanding commercial impacts
Familiarity with ServiceNow or similar ITSM platforms

Skills to Succeed

Exceptional communication skills (written and verbal), including executive-level engagement
Strong negotiation and influencing ability
Customer-centric mindset with a passion for delivering value
Resilience and ability to thrive in a fast-paced, demanding environment
Organised, self-motivated, and capable of managing competing priorities
Skilled at driving change, meeting deadlines, and leading improvement initiatives

Additional Information

At Wavenet, we offer more than just a job – we provide an exceptional environment and a wide range of benefits to support your success from day one. With us, you’ll enjoy a generous starting annual leave allowance, private medical coverage, discounted health plans, an eye care scheme, and comprehensive health and wellbeing programs, all backed by a dedicated in-house Wellbeing Team.

We believe in a strong work-life balance, rewarding your commitment with an additional day of annual leave each year, reaching up to 28 days. Here’s a closer look at what we offer:

Hybrid Working: A flexible hybrid model, typically 3–4 days per week in one of our offices, with the option to work from home where appropriate.
Annual Leave: Begin your journey with 25 days of leave, increasing by one day per year up to 28 days – our way of saying thank you for your dedication.
Health & Wellbeing: Your wellbeing is a priority. Enjoy private medical coverage, discounted health plans, virtual GP access, an eye care scheme, and a comprehensive employee assistance programme, all supported by our internal Wellbeing Team.

Ready to join the UK’s largest managed service provider?

Apply today or contact our friendly Talent Acquisition Team for more information.

Quick apply

Refine Your Search

it service improvement manager jobs in neath, ntl

Service Delivery Manager

Stores and Logistics Manager

Public Spaces Manager

Practice Manager at Tech-enabled Accountancy Firm

Programme Manager

Yard Supervisor

Planning Apprentice

Planner

Talent & Learning Delivery Manager

Complaints Officer

Family Support Coordinator - FTC

Shift Maintenance Engineer

G7 Lead Technical Architect (Applications) £57,515 - £82,430

Assistant Manager

Quantity Surveyor/Senior Quantity Surveyor

Pharmacy Team Manager

Senior Support Worker

IT Service Desk Manager

Transport Manager

Configuration Manager (Service Asset & Configuration Management - SACM)

I want to receive the latest job alerts for it service improvement manager in neath, ntl

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