Appointment coordinator Work, Jobs in Lambeth, Gtl (with Salaries)

Support Case Coordinator
Vusion —London
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
9d
Front of House/ Dental Patient Treatment Coordinator
Dental Art Implant Clinics —Balham
- From £14 an hour
- Full-time
- English
- Presentation skills
- Organisational skills
- Employee discount
Quick apply
Bookings Coordinator and Medical Secretary
Phoenix Hospital Group —London
- Hospital
- Customer service
- Microsoft Office
Quick apply
1d
Orthodontic Administrator
The Sandford Suite Ltd —Bexleyheath
- £13 - £15 an hour
- Full-time
- Customer service
- Patient care
- Data entry
- Free parking
- Employee discount
Quick apply
Clinical Trials Coordinator
University College London —London
- £43,981 a year
- Full-time
- Hybrid work
9d
Customer Assistance Coordinator - Home Assistance
Allianz Partners —London
- From £29,000 a year
- Weekend availability
- Customer service
- Organisational skills
- Financial services
- Store discount
- Health & wellbeing programme
Quick apply
Sixth Form Coordinator
Ark Schools —London
- £31,083 - £34,857 a year
- Organisational skills
- School
Office Administrator (Temp to Perm)
Hadley st james —London
- £24,000 - £29,000 a year
- Microsoft Outlook
- English
- Administrative experience
Quick apply
4d
Treatment Coordinator
Invisiblebraces4u —Islington
- £300 - £500 a day
- Every weekend
- Sales
Quick apply
12d
Patient Coordinator
Imperial College Health Centre —South Kensington
- £14.15 - £15.15 an hour
- Full-time
- Word processing
- Computer literacy
- Organisational skills
- Sick pay
Quick apply
Clinical Trials Coordinator part time 0.5 FTE
University College London —London
- £21,990.50 a year
- Part-time
- Hybrid work
9d
Customer Care Call Centre Advisor
Wimpole Hair Clinic —London
- £20,000 - £28,000 a year
- Full-time
- CRM software
- Sales
- Customer service
- Annual leave
- Employee discount
Quick apply
9d
International Publicity Coordinator
A24 Films —London
- Hybrid work
- Travel
- Organisational skills
- Communication skills
1d
Medical Secretary/Administrator
OCL Vision —London
- £30,500 - £31,500 a year
- Full-time
- English
- Microsoft Office
- Organisational skills
- Employee discount
- Sick pay
Quick apply
5d
Education Coordinator (Taught Programmes)
University College London —London
- £43,981 - £52,586 a year
- Full-time
- Hybrid work
- Management
- University
- IT
- Annual leave
- Employee assistance programme
3d
Customer Service Coordinator
The HR Surgery —Thames Ditton
- £28,000 a year
- Full-time
- Organisational skills
- Communication skills
- Time management
Quick apply
Treatment Coordinator
Banning Dental Group —Battersea
- From £35,000 a year
- Weekend availability
- Sales
- Organisational skills
- In-person
- Employee discount
- Flexible schedule
Quick apply
5d
Appointment Centre Administrator
Ashford and St. Peter's Hospitals NHS Foundation Trust —London
- £27,106 - £28,850 a year
- Part-time
- Administrative experience
- Communication skills
- Employee discount
1d
Fertility Care Coordinator
CRGH —London
- Full-time
- Communication skills
- Annual leave
- Employee discount
Quick apply
2d
Aesthetic Sales
Harley Clinic —London
- £28,000 - £32,000 a month
- Full-time
- CRM software
- In-person
- Office experience
- Employee discount
Quick apply
4d

I want to receive the latest job alerts for appointment coordinator in lambeth, gtl

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Support Case Coordinator

Vusion
London

Quick apply

Job details

Full-time
9 days ago

Qualifications

Client engagement
Stakeholder liaison
Incident queue management
Ticket management
Internal department liaison
Microsoft Office Suite
Zendesk
Ticket management systems
Organisational skills
Customer support
Customer interaction
Multidisciplinary collaboration
Communication skills
Time management

Full job description

Company Description

Are you ready to develop the future of retail?

As the world’s leader in IoT and data technologies for commerce, our mission is to help retailers and brands use digitalization to become more efficient, more intelligent, and more sustainable—and in doing so, enable more positive commerce.

Vusion is a fast-growing, fast-paced retail tech company. We believe that by thinking big and working together as one team—agile thinkers, tech makers, and change agents—we can build the largest retail IoT platform in the world.

Technologies for Positive Commerce | Vusion

Job Description

We’re looking for a Support Case Coordinator to join our team in London. This is an exciting opportunity for someone who is passionate about delivering exceptional customer service and enjoys taking ownership of support cases from start to finish.

In this role, you will be supporting our growing UK&I region. You’ll act as the key point of contact for customers throughout their support journey, ensuring they are kept informed, expectations are managed, and issues progress efficiently towards resolution. Working closely with Technical Support, Engineering, Field Services and Customer Success teams, you’ll play a vital role in delivering an outstanding customer experience through proactive communication, effective coordination and strong case ownership.

Key Responsibilities

Customer Communication

Proactively contact customers regarding open support tickets to provide updates and manage expectations.
Build positive relationships with customers through professional, empathetic and timely communication.
Ensure customers are regularly informed, even when there is no significant progress to report.
Gather additional information from customers to assist with issue resolution.
Escalate customer concerns appropriately while maintaining ownership of the customer relationship.

Ticket Management

Monitor support queues and identify tickets requiring customer follow-up.
Review ageing tickets and ensure appropriate action is taken.
Chase internal teams and third-party suppliers for updates.
Ensure ticket information is accurate, complete and up to date.
Prioritise tickets based on urgency, SLA commitments and business impact.
Close tickets promptly once customer confirmation has been received.

Service Coordination

Liaise with Technical Support, Field Services, Engineering and Customer Success teams.
Coordinate customer appointments where required.
Ensure engineers have the necessary information before attending site.
Monitor outstanding actions and ensure agreed timescales are achieved.

Customer Experience

Deliver outstanding customer service on every interaction.
Identify opportunities to improve customer satisfaction.
Recognise customers at risk of dissatisfaction and take proactive action.
Collect customer feedback where appropriate.
Act as the customer's advocate within the business.

Reporting & Administration

Produce reports on ticket status and ageing.
Identify trends in recurring customer issues.
Highlight process improvements to management.
Maintain accurate customer records within CRM and ticketing systems.
Support SLA reporting and performance metrics.

Qualifications

Essential

Previous experience in a customer service or customer support role.
Excellent telephone manner with confidence speaking to customers.
Outstanding written communication skills.
Strong organisational and time management skills.
Experience managing multiple priorities simultaneously.
Ability to work independently and take ownership.
Strong attention to detail.
Experience using CRM or helpdesk ticketing systems.
Good Microsoft Office skills (Excel, Outlook, Word and Teams).

Desirable

Experience within IT, retail technology or field service environments.
Knowledge of service desk processes.
Understanding of Service Level Agreements (SLAs).
Experience with Zendesk, Freshdesk, ServiceNow, Jira or similar ticket management systems.

Additional Information

We innovate. We help communities thrive.

VusionGroup has an international presence in 19 countries. In joining us, you’ll be part of a globally distributed team of intellectually curious, committed, and collaborative co-workers.

The work is fast paced, challenging, and ambitious. Here, you will feel valued for your contributions as we reinvent modern commerce—together.

We feel supported. You will too.

VusionGroup is a place where people feel safe, happy, and respected. We offer programs and benefits to support you in whatever comes next in your life, including:

Pay: Competitive pay and benefits
Schedule: A flexible, hybrid work schedule
Career Growth: E-learning opportunities and workshops, and global mobility potential

Not the right opportunity for you?
Share this job with a friend or search all careers at vusiongroup.com/careers.

Quick apply

Refine Your Search

appointment coordinator jobs in lambeth, gtl

Support Case Coordinator

Front of House/ Dental Patient Treatment Coordinator

Bookings Coordinator and Medical Secretary

Orthodontic Administrator

Clinical Trials Coordinator

Customer Assistance Coordinator - Home Assistance

Sixth Form Coordinator

Office Administrator (Temp to Perm)

Treatment Coordinator

Patient Coordinator

Clinical Trials Coordinator part time 0.5 FTE

Customer Care Call Centre Advisor

International Publicity Coordinator

Medical Secretary/Administrator

Education Coordinator (Taught Programmes)

Customer Service Coordinator

Treatment Coordinator

Appointment Centre Administrator

Fertility Care Coordinator

Aesthetic Sales

I want to receive the latest job alerts for appointment coordinator in lambeth, gtl

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected