Hardware technician Work, Jobs in Erith, Gtl (with Salaries)

3rd Line MSP Service Desk Technician
Kogo Limited —East Grinstead
- £44,000 - £50,000 a year
- Full-time
- Azure
- Windows
- Travel
- Free parking
- Bereavement leave
Quick apply
1d
School IT Technician – Feltham (Full Time)
Gridserve Ltd —Feltham
- £32,000 - £34,000 a year
- Full-time
- Google Suite
- Microsoft Office
- Computer networking
Quick apply
Guitar Technician
GIBSON Inc —London
- Weekend availability
- Carpentry
- English
- Microsoft Office
Lidar Technician
Sylvera —London
- Full-time
- Hybrid work
- Travel
- IT
- Python
- Annual leave
Field Applications & Service Engineer – Laser Systems
Lotus Laser Systems —Basildon
- £30,000 - £35,000 a year
- Full-time
- Schematics
- Maintenance
- Travel
- Free parking
Quick apply
13d
QA Technician
Feral Interactive —London
- From £26,500 a year
- Full-time
- No experience needed
- Linux
- In-person
- Flexitime
Quick apply
Engineering Team Manager
Ocado Group —Erith
- 12 hour shift
- Leadership
- Annual leave
- Employee assistance programme
Quick apply
12d
AV Events Technician
Electrosonic —London
- Full-time
- Hybrid work
- Schematics
- Communication skills
Quick apply
13d
Data Centre Technician - Docklands, England
CoreWeave Europe —London
- Assembly
- No degree
- Travel
- Employee assistance programme
Quick apply
IT Support Technician III
Cosmetic Physician Partners —London
- Full-time
- Hybrid work
- Google Suite
- SharePoint
- Annual leave
Quick apply
13h
IT & Network Support Technician
Skye Business Solutions —London
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Engineering Technician
Wayve —London
- Full-time
- Hybrid work
- Organisational skills
Audio Visual Technician, Live Events
Convene Hospitality Group —London
- £30,000 - £33,000 a year
- Weekend availability
- Hospitality
- Customer service
- Microsoft Office
- Annual leave
- Employee assistance programme
Quick apply
Senior Electronics Technician (2yr FTC)
Formula 1 —Biggin Hill
- Full-time
- Assembly
- Analysis skills
- No degree
- Store discount
- Annual leave
Cricket Systems Operator - UK
Hawk-Eye Innovations (HEI) —London
- £26,990 a year
- Weekend availability
- Travel
16h
TV Device Lab Technician
FX Digital —London
- £40,000 - £50,000 a year
- Full-time
- Travel
- IT
- Communication skills
- Annual leave
- Referral programme
Quick apply
Data Center Technician, DCC Communities
Amazon Data Services UK Limited —London
- Full-time
- Continuous improvement
7d
School IT Technician
Croft MSP —Hertford
- Full-time
- IT
- In-person
- School
- Employee discount
Quick apply
IT Apprentice
JSM Group —Potters Bar
Quick apply
1d
IT Desktop Support
Axiom Technologies —London
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Flexible schedule

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3rd Line MSP Service Desk Technician

Kogo Limited -
East Grinstead

Quick apply

Job details

Full-time
£44,000 - £50,000 a year
1 day ago

Benefits

Free parking
Company pension
Company events
Bereavement leave
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
Technical troubleshooting
Cloud infrastructure
Azure
Stakeholder liaison
Mentoring junior staff
Microsoft Exchange
Windows
Network infrastructure
Firewall
DHCP
Service restoration
Virtualisation
Mentoring
SharePoint
Technical writing
Mac OS
Customer support
Customer interaction
Root cause analysis
Communication skills
Microsoft Azure
IaaS
Help desk

Full job description

We are an agile, growing Managed Service Provider (MSP) providing premium B2B IT support and cybersecurity services for small to medium businesses across the South East. So if you are experienced in 3rd line support and want to work for a company that positively recognises your technical ability and skills, Kogo could be your next step.

General Summary

Reporting to the Service Desk Manager, the 3rd Line Service Desk Technician is responsible for providing advanced technical support and acting as the final escalation point for complex incidents and service requests. This role requires strong troubleshooting capability across a broad range of technologies, along with the ability to mentor junior engineers and contribute to maintaining high service standards.

The role is a mix of technical escalation, customer interaction, and proactive service improvement within a fast-paced MSP environment.

Duties and Responsibilities

Act as the primary escalation point for complex technical issues from 1st and 2nd Line engineers
Investigate, diagnose and resolve advanced incidents across infrastructure, networking, and cloud platforms
Provide support for both cloud (Microsoft 365 / Azure) and on-premise environments
Take ownership of major or high-priority incidents through to resolution
Mentor and support 1st and 2nd Line engineers, sharing knowledge and best practices
Work closely with the Service Desk Manager to improve processes, efficiency and service delivery
Communicate effectively with clients, including providing technical explanations and updates
Liaise with third-party vendors and escalate issues where required
Contribute to maintaining accurate and up-to-date technical documentation
Participate in an on-call rota to provide out-of-hours support
Attend customer sites where required to support issue resolution or implement change
Assist in identifying underlying problems and recurring issues, contributing to long-term fixes
Assisting with Project Delivery

Technical Environment

You will be working across a wide range of technologies including:

Microsoft Windows Desktop operating systems
macOS (limited support)
Windows Server (on-premise infrastructure)
Microsoft 365 (Exchange Online, SharePoint, Teams)
Microsoft Azure (IaaS, identity, virtual machines)
Active Directory, Group Policy, DNS, DHCP
Networking hardware and firewalls (DrayTek, WatchGuard, UniFi)
Virtualisation technologies (primarily Hyper-V)
Backup solutions, endpoint security and general MSP tooling

Skills and Experience

5 years’ experience working within an MSP environment - THIS IS A MUST
Strong troubleshooting and root cause analysis skills
Proven experience handling escalations and complex support issues
Experience supporting both cloud and on-premise infrastructure
Solid networking knowledge including firewalls, VPNs, VLANs and Wi-Fi
Experience supporting Microsoft 365 and Azure environments
Ability to work independently and take ownership of tasks
Strong communication skills with both technical and non-technical users
Experience mentoring or supporting junior engineers

Desirable certifications or equivalent experience:

Microsoft 365 Certified: Endpoint Administrator Associate
Microsoft Certified: Azure Administrator Associate
Microsoft Certified: Identity and Access Administrator Associate
Microsoft Certified: Security Operations Analyst Associate
WatchGuard Network Security Essentials (Firebox)

Company Values

At Kogo, we expect all team members to embody our core values:

Customer Focused – Delivering an excellent customer experience and building trusted relationships
Good Communicator – Clearly explaining technical issues and keeping customers informed
Proactive in Nature – Identifying and addressing issues before they impact customers
Adaptable – Thriving in a fast-paced environment and responding positively to change
Good Team Member – Collaborating effectively and supporting colleagues across the business

Additional Information

Participation in an on-call rota is required
· Occasional travel to customer sites may be required

Pay: £44,000.00-£50,000.00 per year

Benefits:

Bereavement leave
Company events
Company pension
Free parking
On-site parking
Sick pay

Application question(s):

Are you working for an MSP or have recent MSP experience?

Work Location: In person

Quick apply

Refine Your Search

hardware technician jobs in erith, gtl

3rd Line MSP Service Desk Technician

School IT Technician – Feltham (Full Time)

Guitar Technician

Lidar Technician

Field Applications & Service Engineer – Laser Systems

QA Technician

Engineering Team Manager

AV Events Technician

Data Centre Technician - Docklands, England

IT Support Technician III

IT & Network Support Technician

Engineering Technician

Audio Visual Technician, Live Events

Senior Electronics Technician (2yr FTC)

Cricket Systems Operator - UK

TV Device Lab Technician

Data Center Technician, DCC Communities

School IT Technician

IT Apprentice

IT Desktop Support

I want to receive the latest job alerts for hardware technician in erith, gtl

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