Technical support Work, Jobs in Kelsall, Chs (with Salaries)

Junior Support Specialist
Booking Experts —Chester
- Hybrid work
- Hospitality
- Customer service
- Hotel
- Annual leave
Technical Support (Telecoms) - 2nd Line
Radius Limited —Crewe
- Full-time
- Computer networking
Quick apply
12h
IT Support Engineer
Eurolaser technologies —Chester
- £2,000 - £2,500 a month
- Temporary
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Internal IT Technician
Datel —Warrington
- Communication skills
12d
ICT Technician
The Heath Family Trust —Whiston
- £28,142 - £31,022 a year
- Full-time
- Travel
- In-person
- School
Quick apply
6d
Application Support Engineer
Zenith —Altrincham
- £30,000 - £36,000 a year
- Agile
- Communication skills
- Free parking
- Annual leave
12d
MIS Support and Training Analyst
Agilisys —Sefton
- Remote
- Management
- Microsoft Office
- Annual leave
Quick apply
HR Systems Administrator
Elior UK —Macclesfield
- £30,000 a year
- Full-time
- Hybrid work
- Continuous improvement
- Organisational skills
Quick apply
7d
Business Support Technical Administrator - Building Control
Bureau Veritas —Manchester
- Full-time
- Hybrid work
- Microsoft Office
- Databases
- Organisational skills
- Annual leave
- Employee assistance programme
4d
Technical Support Engineer – Lab Informatics
Agilent Technologies LDA UK Limited —Cheadle
- Full-time
- Doctoral degree
- Laboratory experience
- Master's degree
7d
Senior IT System Specialist / Architect
Countess of Chester Hospital NHS Foundation Trust —Chester
- £49,387 - £56,515 a year
- Full-time
11d
Junior IT Service Desk Representative (Apprentice)
Primary Goal —Chester
- £23,000 - £25,000 a year
- Full-time
- Computer Science
- Data entry
- Communication skills
Quick apply
13d
Teacher (Maths or IT specialist)
Remarkable Autism Limited —Newton-le-Willows
- £34,069 - £52,835 a year
- Full-time
- Maths
- School
- Teaching
- Sick pay
4d
Application Support Analyst
Barclays —Knutsford
- Maintenance
- Continuous improvement
IT Infrastructure Support Technician
BSW Timber —Stoke-on-Trent
- Full-time
- Windows
- Microsoft Office
- In-person
- Employee discount
Quick apply
Advansys Technical Consultant
Datel —Warrington
- Weekend availability
- Hybrid work
12d
Windows Support Engineer - 3rd Line
NewPrinces Group —Liverpool
- Azure
- Customer service
- Analysis skills
- Annual leave
- Work from home
8h
Deskside Engineer
Survitec Group Limited —Birkenhead
- Full-time
- Communication skills
- Employee assistance programme
16h
DB&T Service Desk Technician
Veolia ES (UK) Limited —Warrington
- £27,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Google Suite
- Employee discount
Quick apply
8d
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme

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Junior Support Specialist

Booking Experts
Chester

Apply Now

Job details

Benefits

Annual leave
Pay rise

Qualifications

Hospitality
Customer service
IT
Customer support
LMS
Communication skills

Full job description

Junior Support Specialist

Do you enjoy helping people and delivering great service? Do you have experience in hospitality, travel, reservations or another customer-facing environment and are you ready for a new step in your career?

As a Junior Support Specialist at ParcVu powered by Booking Experts, you'll combine your understanding of customers with our hospitality software. You don't need to be an IT specialist, we'll teach you everything you need to know about our platform.

What matters most is that you enjoy helping people, understand what good service looks like and are comfortable learning new systems.

About Booking Experts

At Booking Experts, we're transforming the way hospitality businesses operate. Our all-in-one software platform helps holiday parks, campsites and accommodation providers manage reservations, automate processes and deliver exceptional guest experiences.

We work with hospitality businesses across Europe and continue to grow rapidly. Our mission is simple: to help hospitality entrepreneurs spend less time on administration and more time focusing on their guests.

As part of our team, you'll join a fast-growing SaaS company where innovation, ownership and customer success are at the heart of everything we do.

About the Role

As a Junior Support Specialist, you'll be one of the first points of contact for our customers. You'll help users get the most from Booking Experts by answering questions, resolving issues and providing practical advice on how to use our platform effectively.

You'll join our Customer Success team, where you'll receive extensive training, guidance from an experienced buddy and access to our Learning Management System (LMS). This role offers an excellent opportunity to build your technical knowledge, develop customer-facing skills and grow your career within a leading hospitality software company.

Along the way, you'll work closely with colleagues across Product, Development, Sales and Marketing, helping ensure that customer feedback is heard and acted upon.

What You'll Be Doing

Supporting customers via chat, email and phone.
Investigating customer questions and finding effective solutions.
Advising users on how to get the most value from the Booking Experts platform.
Delivering customer training sessions, webinars and knowledge-sharing activities.
Creating and improving educational content and support materials.
Escalating technical issues and collaborating with Product and Development teams when required.
Gathering customer feedback and sharing insights with internal teams.
Keeping customer records and support documentation up to date.
Contributing to the continuous improvement of our support processes and customer experience.

About You

We're looking for someone who enjoys helping people and understands what great customer service looks like.

Maybe you currently work at a holiday park, hotel, campsite, travel company or in another customer-facing environment. Perhaps you're working in reception, reservations, guest services or customer service and are looking for a new direction where you can use that experience in a growing software company.

You don't need previous experience in IT or software support. What's more important to us is that you're curious, customer-focused and comfortable working with digital systems.

You'll likely have:

Experience in hospitality, travel, reservations, customer service or another customer-facing environment;
Strong communication skills and a genuine desire to help customers;
The ability to listen carefully, ask the right questions and understand what someone really needs;
Confidence using digital systems and an eagerness to learn new software;
A practical and solution-oriented mindset;
A proactive attitude and willingness to learn;
The ability to stay organised and manage different customer questions at the same time;
The confidence to collaborate with colleagues across different teams.

Experience with reservation systems, property management systems (PMS) or booking platforms is a bonus, but certainly not required.

What You'll Bring

You're positive, curious and motivated to learn. You enjoy helping people, take ownership of your work and aren't afraid to ask questions when faced with something new.

You communicate clearly, work well as part of a team and enjoy solving problems. Most importantly, you're someone who wants to develop professionally while making a real impact for our customers.

What We Offer

A competitive salary based on your experience.
Annual salary reviews.
A 10% salary increase after your first year.
Hybrid working opportunities.
25 days of annual leave.
A structured onboarding programme with a dedicated buddy.
Access to our Learning Management System (LMS), internal training and ongoing development opportunities.
Clear opportunities to grow your career within Booking Experts.
The opportunity to make a real impact in a growing international SaaS company.

The Hiring Process

Apply

Submit your application and tell us a bit about yourself.

Initial Review

We'll review your application and get back to you within five working days.

First Interview

Meet the team and learn more about Booking Experts and the role.

Second Interview

A deeper conversation about your experience, skills and approach to customer support.

Offer

If it's a great match on both sides, we'll be delighted to welcome you to Booking Experts.

Apply Now

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Junior Support Specialist

About Booking Experts

About the Role

What You'll Be Doing

About You

What You'll Bring

What We Offer

The Hiring Process

Apply

Initial Review

First Interview

Second Interview

Offer