Guest service agent Work, Jobs in London E3 (with Salaries)

Reservations Agent
Number Sixteen - Reservations —London
- £16.00 - £17.50 an hour
- Full-time
- Bar
- Customer service
- Hotel
- Language training provided
- Employee discount
Quick apply
Booking Services Agent
Guild Hotel Marble Arch —London
- £28,000 a year
- Full-time
- Hospitality
- Microsoft Office
- Hotel
- Employee discount
- Referral programme
Quick apply
Guest Service Agent
St.Giles- Reception —London
- £26,440 a year
- Full-time
- Front desk
- Employee assistance programme
- Referral programme
Quick apply
4d
Night Guest Services Agent
Maybourne —London
- Full-time
- Hotel
- Front desk
- Guest services
- Employee discount
- Referral programme
Quick apply
10d
Cluster Reservations Agent
The Marylebone —London
- £27,700 a year
- Full-time
- Hotel
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
14d
Receptionist/Front Desk Agent
Pan Pacific London —London
- Full-time
- Hotel
- Front desk
- Annual leave
- Employee assistance programme
Quick apply
Central Reservations Agent
Heartwood Collection —Teddington
- Up to £29,000 a year
- Weekend availability
- Remote
- Guest services
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Reservations Agent
Hilton —London
- Full-time
- Hospitality
- Hotel
- Administrative experience
Night Security Officer
Rendall & Rittner —London
- £26,000 a year
- Full-time
- Front desk
- Employee assistance programme
- Employee discount
5d
Reservations Agent - FTC
The Hoxton —London
- Full-time
- Spanish
- Hotel experience
- Life insurance
Quick apply
F&B Reservations Agent
The Chancery Rosewood —London
- Full-time
- Hospitality
- Hotel
- Employee discount
- Life insurance
Quick apply
Reservations Agent
Sea Containers London —London
- £27,130 a year
- Full-time
- Sales
- Hotel
- Communication skills
- Employee assistance programme
- Employee discount
Room Reservations Team Leader
Maybourne —London
- Full-time
- Training & development
- Leadership
- Communication skills
- Annual leave
- Employee discount
Quick apply
17h
Receptionist
LAH Property Marketing —Kings Langley
- £17,485 - £34,970 a year
- Full-time
- Hybrid work
- Hospitality
- Front desk
- In-person
- Referral programme
Quick apply
Reservation Supervisor
Reservation —London
- £31,157 a year
- Full-time
- Hotel
- Training & development
- Guest services
- Employee discount
- Referral programme
Quick apply
CONFERENCE BOOKING AGENT
RESERVATIONS 2000 LTD —Hampton
- £21,157.50 - £25,000.00 a year
- Full-time
- No experience needed
- Organisational skills
- In-person
Quick apply
14d
Casual Luggage Porter - Seasonal worker at JW Marriott Grosvenor House
Marriott International, Inc —London
- Part-time
- Customer service
- English
- Hotel
- Employee discount
Restaurant Reservations Agent
Hilton —London
- Full-time
- Hotel
- Administrative experience
- IT
Front Office Duty Manager
Hyatt Place London Heathrow Airport —London
- Full-time
- Hotel
- Front desk
- Leadership
- Employee assistance programme
- Employee discount
Security Officer
Rendall & Rittner —London
- £26,475 a year
- Full-time
- Employee assistance programme
- Employee discount

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Reservations Agent

Number Sixteen - Reservations -
London

Quick apply

Job details

Full-time
£16.00 - £17.50 an hour

Benefits

Cycle to work scheme
Season ticket loan
Language training provided
Discounted gym membership
Employee discount
Paid volunteer time
Referral programme

Qualifications

Guest relations
Customer service
Accommodation booking
Customer interaction
Communication skills

Full job description

Are you ready to be part of something exceptional? Firmdale Hotels invites you to embark on an exciting journey as a Reservations Agent at our prestigious Number Sixteen Hotel.

As a Reservations Agent, you will play a pivotal role in ensuring our guests receive the highest standard of service from the moment they inquire about their stay. Your vibrant personality and exceptional communication skills will shine as you engage with guests, providing them with all the information they need to make their visit truly memorable.

Responsibilities:

Handle reservations with finesse, ensuring accuracy and efficiency.
Showcase your in-depth knowledge of our hotel rooms and facilities, offering tailored recommendations to guests and external agents.
Collaborate seamlessly with our front office team to maintain a smooth operation.
Embrace our commitment to excellence by delivering outstanding customer service with every interaction.
Thrive in a fast-paced environment, demonstrating resilience and adaptability under pressure.
Uphold our standards of excellence by paying meticulous attention to detail in all aspects of your work.

What you Need:

A customer-focused mind-set, with a passion for creating memorable experiences.
Warmth and charisma that radiate in every interaction.
Exceptional communication skills, both verbal and written.
A knack for organisation, ensuring no detail is overlooked.
The ability to work effectively within a team, contributing to a positive and collaborative work environment

What We Offer:

Competitive hourly rate of £16 to £17.50, inclusive of service charge.
Access to Stream our financial wellbeing app. Stream your accrued earnings before pay day, benefit from everyday savings and real time financial coaching.
Health cash plan (including contributions towards dental, optical, alternative and complementary therapies)
Discounted cinema tickets, gym membership, travel, retailers and restaurants
Complimentary meals on shift
Referral bonus scheme for recommending top talent
Flexible scheduling without split shifts
Dry cleaning service for work attire and discounted personal dry cleaning
Enhanced holiday allowance based on length of service
Season ticket loan for convenient commuting
Ongoing training, professional development, and fully funded English lessons
Regular social events, team activities, and fitness sessions
Benefits like cycle to work scheme and annual long service awards
One allocated paid day per year for volunteering work
Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks
And much more!!

Why join Firmdale Hotels?

Firmdale Hotels is an international, award winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. World renowned for their unique interiors and exceptional service, the hotels are trailblazers in hospitality and design.

We are delighted to have been recognised by the hospitality and travel industries for the great work our teams have achieved. To name a few of our recent awards and accolades:

Proud winners of The Times Best Places to Work for both 2024 and 2025
The Kings Award for Enterprise 2024 for outstanding contribution to International Trade
Manager of the Year – Helle Jensen – Cateys 2024
Food & Beverage Manager of the Year - Pedro Paulo - Hotel Cateys 2024
Hotel Chef of the Year Finalist - Jamie Atkinson - Hotel Cateys 2024
Haymarket Hotel & The Soho Hotel – One AA Rosette for Culinary Excellence and AA Breakfast Award 2025
Covent Garden Hotel – One AA Rosette for Culinary Excellence 2025
Dorset Square Hotel – AA Breakfast Award 2025
Ham Yard Hotel, Covent Garden Hotel and Haymarket Hotel – Two Michelin Keys 2024
Charlotte Street Hotel, The Soho Hotel, Knightsbridge Hotel and Number Sixteen Hotel – One Michelin Key 2024
Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024 as well as an AA Breakfast Award
Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024
Warren Street Hotel - Travel & Leisure ‘IT List’ best hotels in the world
Whitby Hotel, Crosby Street and Warren Street - Michelin keys
Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

You can see a full list of our awards and accolades here: https://www.firmdalehotels.com/b/awards-accolades/

Join us at Number Sixteen Hotel and become part of a team that celebrates diversity, creativity, and a shared commitment to excellence.

Firmdale Hotels welcomes applicants from all backgrounds and is committed to an inclusive workplace. Please let us know if you need adjustments during the recruitment process.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

INDFOH

Quick apply

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