Complaints manager Work, Jobs in Swindon, Wil (with Salaries)

Service Business Operations Manager
Miele —Abingdon
- £45,000 - £50,000 a year
- Full-time
- Continuous improvement
- Team management
- Leadership
- Employee discount
Practice Manager
Hungerford Surgery —Hungerford
- £45,000 - £50,000 a year
- Full-time
- Management
- Human resources
- Recruiting
- Free parking
Quick apply
13d
Duty Manager
Leonardo Hotel Swindon —Swindon
- Hotel
- Conflict management
- Training & development
- Referral programme
Quick apply
11d
Business Support Manager
UK Health Security Agency —Bulford
- £41,983 - £48,128 a year
- Part-time
- Microsoft Powerpoint
- Microsoft Outlook
- Presentation skills
12d
Specialist Service Consultant
Nationwide Building Society —Swindon
- From £27,500 a year
- Full-time
- Travel
- Organisational skills
- Financial services
12d
National Account Manager - North Europe
Oterra —Hungerford
- Full-time
- Remote
- Sales
- Salesforce
- Business development
Quick apply
Regional Delivery Manager
Hermes Europe —South Marston
- £12.71 an hour
- Negotiation
10d
Housing Supervisor - Cleaners
Swindon Borough Council —Swindon
- £30,024 a year
- Full-time
- Hybrid work
- English
- Supervising experience
- Travel
Quick apply
11d
Customer Service Advisor
Hachette —Didcot
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
Casual Venues Duty Supervisor
Melksham Town Council —Melksham
- £14.45 an hour
- Weekend availability
- Bar
- Supervising experience
- First Aid Certification
- Flexible schedule
Quick apply
5d
Part time Branch Assistant - Nights
Booker Group —Swindon
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
Quick apply
1h
Project Support Manager
Crown Plus limited —Tidworth
- Up to £35,000 a year
- Full-time
- Civil engineering
- Microsoft Outlook
- Engineering
Quick apply
12d
Food and Beverage Manager
Cowley Manor —Cheltenham
- From £43,000 a year
- Full-time
- Hospitality
- Bar
- Sales
- Free parking
- Store discount
Quick apply
9d
Assistant Manager
Formula One AutoCentres —Cirencester
- £30,000 - £33,000 a year
- Full-time
- Customer service
- In-person
- Marketing
- Free parking
- Employee assistance programme
Quick apply
3d
Sales Associate
Belstaff —Swindon
Quick apply
CQC Registered Manager
Caring Plus Healthcare Services Ltd —Abingdon
- £40,000 - £45,000 a year
- Full-time
- Team management
- In-person
- Care plans
- Free parking
Quick apply
11d
VodafoneThree Propositions Specialist
VodafoneThree —Newbury
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
Quick apply
12d
Customer Service Advisor 4-6 month FTC
Hachette —Didcot
- Full-time
- Hybrid work
- Continuous improvement
- Free parking
- Employee assistance programme
4d
Duty Manager
The Five Alls —Lechlade
- £30,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Employee discount
Quick apply
Technical Customer Support Advisor - F'real
Rich Products Corporation —Andover
- Bakery
- Annual leave
5d

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Service Business Operations Manager

Miele -
Abingdon

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

On-site gym
Financial planning services
Discounted gym membership
Employee discount

Qualifications

Succession planning
Stakeholder collaboration
Stakeholder liaison
Complaint handling
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Team management
Operational strategy development
Change leadership
Leadership
Operations leadership experience
Analytics

Full job description

Customer Service Operations Manager

Location: (Until Mid 2026) Abingdon / (Permanent Location) Reading

About the team

Our Customer Service Business Support (SBS) team sits at the heart of Miele's aftersales operation, providing the expertise, leadership, and operational support that enables us to deliver a premium customer experience every day.

SBS is at the heart of Miele's aftersales operation, delivering exceptional customer experiences through expert complaint resolution, field service planning, and operational support. As Customer Service Operations Manager, you will lead our Planning, Customer Resolutions, and Back Office teams, while monitoring operational performance of our outsourced partners. This is a high-impact leadership role responsible for translating strategy into results, driving service performance, developing high-performing teams, and delivering continuous improvement across Service Operations. We're looking for a visible, customer-focused manager who can build capability, create accountability, and use data and insight to deliver exceptional outcomes for our customers and our business.

We strive to make our workplace and culture as future proof as our world-renowned products. Come and join a team that has been evolving since 1899 and help us to continue achieving our philosophy of being ‘Immer Besser’.

Your Responsibilities

Support the delivery of service business objectives through effective planning, coordination, and operational management across Service Business Support functions.
Ensure operational plans, objectives, and performance expectations are clearly communicated, understood, and embedded across the team, creating alignment between business strategy, team goals, and individual performance.
Create and lead a high-performance, customer-focused culture through visible leadership, coaching, development, and clear standards of delivery.
Monitor, manage and improve SBS operational performance and KPI delivery in line with agreed business objectives, using data, customer insight, and root-cause analysis to drive make recommendations and continuous improvement in the team.
Lead the management and resolution of complex customer escalations, executive complaints, regulatory matters, and small claims cases.
Identify opportunities to reduce customer friction and contact demand through process simplification, continuous improvement, and digital self-service initiatives.
Partake in cross-functional service improvement projects and improve customer experience and operational efficiency.

What we are looking for

Proven management within a customer service, contact centre, or service operations environment.
Demonstrable success in creating and delivering operational plans that translate business plans into priorities for the team with measurable outcomes, and sustainable performance improvements.
Experience developing high-performing teams through coaching, performance management, establishing clear accountability and standards, and providing recommendations for succession planning, and capability development.
Experience working with an outsourced contact centre or service delivery partners.
Ability to prioritise competing operational demands and translate complex challenges into clear, actionable plans and outcomes.
Analytical and problem-solving skills, using data, customer insight, and root-cause analysis to drive operational decision-making and continuous improvement.
Experience supporting and embedding operational change across teams, ensuring new processes, standards, and ways of working are consistently adopted and sustained.
Demonstrable experience managing complex customer escalations, complaints, and high-risk service issues through to resolution.
Visible, engaging, and accountable Manager who builds trust, clarity, and confidence through regular communication and presence within the operation.
Customer-focused, with a passion for delivering a premium customer experience.
Resilient and highly organised, with the ability to manage within complexity while maintaining focus on simple priorities and outcomes.

What we offer

A salary of up to £50,000, alongside a competitive benefits package
A bonus opportunity of up to two months’ salary
Extensive discounts on Miele products for you, your family and your friends
Discounted gym membership and a subsidised onsite café
An extensive health cash plan and free eye tests

Additional Information

This is a full-time, permanent position based temporarily at our Abingdon headquarters before the role moves to our future Reading Headquarters in mid-2027. We expect the successful candidate to work from our headquarters full-time to be present with our onsite 3rd line support team. We recognise that travelling temporarily to Abingdon may create additional costs for some candidates, and we can explore appropriate support as part of the recruitment process.

We welcome applications from people of all backgrounds and remain committed to creating an inclusive workplace where everyone can contribute, develop and succeed.

£45,000 - £50,000

Apply Now

Refine Your Search

complaints manager jobs in swindon, wil

Service Business Operations Manager

Practice Manager

Duty Manager

Business Support Manager

Specialist Service Consultant

National Account Manager - North Europe

Regional Delivery Manager

Housing Supervisor - Cleaners

Customer Service Advisor

Casual Venues Duty Supervisor

Part time Branch Assistant - Nights

Project Support Manager

Food and Beverage Manager

Assistant Manager

Sales Associate

CQC Registered Manager

VodafoneThree Propositions Specialist

Customer Service Advisor 4-6 month FTC

Duty Manager

Technical Customer Support Advisor - F'real

I want to receive the latest job alerts for complaints manager in swindon, wil

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