Technical support Work, Jobs in Aintree, Msy (with Salaries)

Customer Service Representative
MSite —Liverpool
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
MIS Support and Training Analyst
Agilisys —Sefton
- Remote
- Management
- Microsoft Office
- Annual leave
Quick apply
IT Support Engineer (1st Line)
Forbes Solicitors —Preston
- Full-time
- Microsoft Outlook
- Windows
- IT
- Annual leave
- Employee discount
IT Systems Support Officer
Progress Housing Group Ltd —Leyland
- £37,364 - £38,684 a year
- Customer service
- Microsoft Office
- SQL
- Employee assistance programme
- Sick pay
8d
Junior Support Specialist
Booking Experts —Chester
- Hybrid work
- Hospitality
- Customer service
- Hotel
- Annual leave
Technical Support Engineer
Telana —Preston
- Azure
- Windows
- Machine learning
- Employee assistance programme
8d
Network Support Planner - Part Time 30 hours. 12 months FTC.
Iceland —Deeside
- Part-time
- Microsoft Excel
- Microsoft Office
- Communication skills
- Store discount
- Work from home
Service Desk Engineer
Causeway Technologies —Birkenhead
- Hybrid work
- Management
- Customer service
- Windows
- Annual leave
- Employee assistance programme
Quick apply
Junior IT Technician
The Heath Family Trust —Whiston
- £26,403 - £26,824 a year
- Full-time
- Customer service
- Travel
- In-person
Quick apply
3d
Service Desk Analyst
Evelyn Partners —Liverpool
- Full-time
- Hybrid work
- Customer service
- Communication skills
Quick apply
2d
ICT Technician
The Heath Family Trust —Whiston
- £28,142 - £31,022 a year
- Full-time
- Travel
- In-person
- School
Quick apply
3d
ICT Support Engineer
East Lancashire Hospitals NHS Trust —Blackpool
- £32,073 - £39,043 a year
- Full-time
- IT
4d
IT Support Analyst
Birchall Blackburn Law —Preston
- Full-time
- Management
- Windows
- Microsoft Office
8d
Internal IT Technician
Datel —Warrington
- Windows
- Computer networking
- IT
9d
Junior IT Service Desk Representative (Apprentice)
Primary Goal —Chester
- £23,000 - £25,000 a year
- Full-time
- Microsoft Excel
- Computer Science
- Customer service
Quick apply
10d
DB&T Service Desk Technician
Veolia ES (UK) Limited —Warrington
- £27,300 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Employee discount
Quick apply
5d
ERP Systems & IT Administrator
Simpsons Beverages —Blackpool
- £40,000 - £45,000 a year
- Full-time
- SQL
- Organisational skills
- IT
Quick apply
2d
Advansys Technical Consultant
Datel —Warrington
- Weekend availability
- Hybrid work
- Azure
- Linux
9d
1st Line Support IT Engineer
Evolve BG Ltd —Wigan
- Up to £26,298 a year
- Monday to Friday
- Customer service
- IT
Quick apply
3d
Helpdesk Advisor
Hakim Group —Darwen
- Full-time
- Customer service
- Human resources
- Organisational skills
2d

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Customer Service Representative

MSite
Liverpool

Apply Now

Job details

Full-time

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Incident management
Customer service
Microsoft Office
Organisational skills
IT
Customer support
Communication skills

Full job description

Liverpool
47 days ago

Job Description

As a Customer Service Representative, you will be the first point of contact for MSite customers, delivering exceptional service and support across a range of enquiries, service requests, and technical issues.

You will provide guidance on using the MSite platform, troubleshoot first-line issues, and ensure all customer interactions are managed professionally and efficiently, in line with agreed service levels.

Working closely with customers and internal teams, you will be responsible for accurately logging and managing support tickets, gathering relevant information, and ensuring incidents are progressed and resolved within agreed SLAs. By embracing challenge and approaching obstacles as opportunities to improve outcomes, you will help support the construction industry's ongoing digital transformation while delivering a positive customer experience.

Success in this role requires strong organisational skills, attention to detail, and the ability to prioritise effectively in a fast-paced environment. You will work collaboratively with customers, contractors, workers, and colleagues across the business, helping to achieve together by building strong relationships and contributing to an integrated digital ecosystem. Through clear communication and effective teamwork, you will ensure seamless handovers between support teams and maintain ownership of issues through to resolution.

MSite proudly embraces diversity and is committed to being an equal opportunity employer. We believe in providing a fair and inclusive workplace for all employees, regardless of background, ensuring a merit-based approach to hiring, promotion, and compensation. Our goal is to foster an empowering environment that encourages growth and collaboration among our team members. If you require any reasonable adjustments during the interview process, please let us know.

Responsibilities

Provide first-line customer support via telephone, email, and ticketing systems, ensuring all enquiries are handled professionally and efficiently.
Triage supports tickets and route incidents, service requests, and queries to the appropriate support teams or business functions.
Assess the impact, priority, and urgency of incidents and service requests, gathering all relevant information required for effective resolution.
Maintain accurate ticket records, including detailed notes, categorisation, prioritisation, and ownership, ensuring clear handovers and escalation paths.

• Escalate incidents and requests that cannot be resolved within agreed timescales, while retaining ownership of customer communication and ticket progression. • Deliver proactive, timely, and accurate updates to customers regarding incidents, service requests, and ongoing support activities.

Act as a central point of contact between customers and MSite, coordinating communication and activities across functions, including Service Delivery, Change Management, and Incident Management.
Build and maintain strong working relationships with customers and internal stakeholders, ensuring alignment with service desk standards, processes, and best practices.
Collaborate with customers to provide guidance, support, and advice that enables effective day-to-day use of the MSite platform.
Support subcontractors and site teams in managing the operational use of MSite products and services.
Resolve customer issues wherever possible at the first point of contact, ensuring service levels are met, and customer expectations are effectively managed.
Support hardware swap-out and maintenance activities by configuring, clearing, and preparing storage components within turnstile DCM units and facial recognition readers in accordance with established processes.
Contribute to continuous service improvement by identifying recurring issues, knowledge gaps, process improvements, and opportunities to enhance customer experience.
Work collaboratively with colleagues across the business to ensure effective issue resolution, knowledge sharing, and service excellence.
Ensure compliance with company policies, procedures, and service management processes always.

Competencies

A strong commitment to delivering high-quality outcomes and positive customer experiences.
Excellent written and verbal communication skills, with the ability to communicate clearly and professionally.
Strong interpersonal skills and the ability to build effective working relationships with colleagues and stakeholders.
A positive, flexible, and adaptable approach to learning and professional development.
High levels of motivation, initiative, and a collaborative team-oriented mindset.
Excellent attention to detail and strong organisational skills.
A proactive approach to taking ownership and accountability for tasks and outcomes.
The ability to follow established processes, procedures, and best practices consistently.
Resilience under pressure, with the ability to manage competing priorities and meet deadlines in a fast-paced environment.
A solution-focused mindset with strong problem-solving abilities and a willingness to go the extra mile to achieve results.

Experience

Essential

Previous experience working in a customer service environment.
Good working knowledge of the Microsoft Office suite, including Outlook, Word, and Excel.
Strong communication and interpersonal skills, with the ability to build positive relationships with customers and colleagues.
Excellent organisational skills and attention to detail.
Ability to prioritise workload and manage multiple tasks effectively.

Desirable

Previous experience supporting IT systems, software applications, or technical products.
Experience using ticketing, service desk, or case management systems.
Understanding of incident management and customer support processes.
Experience working within a fast-paced service or support environment.

Job Overview

Location
Liverpool
Hours per week
37.5

Apply Now

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technical support jobs in aintree, msy

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