User research Work, Jobs in Bristol, Eng (with Salaries)

Senior User Researcher
Serco Group —Bristol
- £45,000 - £50,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Presentation skills
- AI
- Employee assistance programme
- Employee discount
Senior Research Officer
Office for National Statistics —Newport
- £43,644 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Bachelor's degree
3d
PGR Hub Assistant
University of Bristol —Clifton
- £24,685 - £26,093 a year
- Part-time
- University
- Front desk
- School
11d
Research Associate in Composites Processing
University of Bristol —Clifton
- £39,906 - £44,746 a year
- Full-time
- Doctoral degree
- University
- School
4d
Office Receptionist
Crux Product Design —Bristol
- Microsoft Outlook
- Administrative experience
- Continuous improvement
11d
UKRN Technical Systems Support Officer
University of Bristol —Clifton
- £39,906 - £44,746 a year
- Part-time
- Hybrid work
- Continuous improvement
- Organisational skills
- Software development
12d
Team Effectiveness & Leadership Programme Assistant Manager
Lloyds Banking Group —Bristol
- £40,824 - £45,360 a year
- Full-time
- Hybrid work
- Data analysis skills
- AI
- Leadership
7d
Human Factors Scientist
Trimetis —Bristol
- £40,000 - £70,000 a year
- Part-time
- Hybrid work
- Doctoral degree
- Data analysis skills
- Business development
Quick apply
4d
Community Information Officer
Aneurin Bevan University Health Board —Newport
- £26,813 - £27,890 a year
- Full-time
4d
Product Owner
Hawk-Eye Innovations (HEI) —Bristol
- £43,630 - £65,440 a year
- Full-time
- Hybrid work
- Travel
- Leadership
- Communication skills
- Annual leave
- Employee discount
Administrative Support
Office for National Statistics —Newport
- £25,501 a year
- Full-time
- Hybrid work
- Presentation skills
- Organisational skills
8d
Private Banking - Private Banking Executive
Arbuthnot Latham —Bristol
- Microsoft Office
- Organisational skills
- Front desk
Claimant Personal Injury Paralegal
Lyons Davidson Solicitors —Bristol
- £23,000 - £30,000 a year
- Full-time
- Hybrid work
- No degree
- Communication skills
Specialist Technician (Teaching)
University of Bristol —Clifton
- £32,080 - £35,608 a year
- Full-time
- First Aid Certification
- School
- Teaching
5d
Admin Assistant - Band 2
Royal United Hospitals Bath NHS Foundation Trust —Bath
- £24,465 a year
- Part-time
- Word processing
- Databases
- IT
4d
Service Designer
Bath and North East Somerset Council —Keynsham
- £19.81 - £26.62 an hour
- Analysis skills
- Agile
- Analytics
6d
Product Designer
Bud Systems —Bristol
- £38,000 - £45,000 a year
- Full-time
- Hybrid work
- Communication skills
- Work from home
- Life insurance
Quick apply
7d
Senior Statistical Officer
Government Statistical Service —Newport
- £43,644 a year
- Part-time
- Hybrid work
- Doctoral degree
- Master's degree
- Analysis skills
7d
AI Native Builder
NewPage Digital Healthcare Solutions —Bristol
- Call to connect
- Computer Science
- Master's degree
- AWS
HR Specialist
YETI —Bristol
- Full-time
- Hybrid work
- Human resources
- Organisational skills
- Communication skills

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Senior User Researcher

Serco Group -
Bristol

Apply Now

Job details

Full-time
£45,000 - £50,000 a year

Benefits

Company pension
Employee assistance programme
Employee discount

Qualifications

Pegasystems
Analysis skills
Presentation skills
AI
SPSS
Communication skills

Full job description

Senior User Researcher
Location: Abbey Wood, Bristol (Filton) with UK Travel
Salary: £45-50k DOE
Full Time, Permanent
Band 4

Overview

Serco is expanding its Armed Forces Recruitment Service (AFRS) and we're looking for a Senior User Researcher to lead Primary User Group research at a critical stage of our programme.

This isn't a role for someone who wants to sit behind a desk and theorise — it's a role for someone who gets out in the field, talks to real users, and turns what they find into insight that actually changes things.

As part of this you’ll:

Lead and deliver primary and secondary user research across the AFRS candidate journey
Design and run surveys, interviews, and field-based research at Career Centre locations and recruitment events
Analyse qualitative and quantitative data and translating findings into clear, actionable insight
Act as the main point of contact into the Authority's Senior Lead User Researcher and the Government Service Standard (GSS) coherence team
Support the GSS Beta assessment by generating the evidence base required for submission
Embed candidate feedback such as cNPS and continuous feedback loops into BAU delivery
Collaborate across a multi-partner model including the MoD (client), Akkodis (systems Integrator), TMP (marketing partner), Pega (core platform [provider), PA Consulting (strategic partner) and Adecco (recruiting partner) to ensure UR outputs such as the user needs register are grounded in real user needs

What you’ll need to do the role:

A strong grounding in user research methods — surveys, interviews, and field-based insight — with at least two years' hands-on experience
The ability to analyse large volumes of qualitative and quantitative data and translate findings into clear recommendations
Familiarity with statistical analysis tools (e.g. SPSS or equivalent) and a comfort with using AI to support research and analysis
Experience working in large, complex or public sector organisations where research informs real decisions at scale
Strong stakeholder management skills — able to influence and align without direct authority across a multi-partner environment
Excellent communication skills, confident presenting insight to senior leaders and external clients alike
A self-starting approach — able to own and deliver research activity independently at pace

Desirable

Experience working within a Government Digital Service (GDS) or GSS framework, ideally through alpha, beta, or live assessments
Familiarity with users including candidate, recruiter, careers advisors, clinicians, or customer research methods and embedding insight into operational delivery
A background in defence, government, or other regulated environments
Experience working within a multi-partner or managed service delivery model

Why Serco:

Meaningful and vital work: In this position, your work is vital to the business, in terms of decisions and growth. You will gain a world of opportunity working for a globally operating business delivering essential services across 5 vital sectors, personal growth, achievement and development won’t be hard to find. You'll also work with great people. You’ll find yourself working in a highly motivated, supportive environment where no two days are the same, with experienced colleagues who strive for excellence.

What we offer:

Flexible working considered
Pension – 6%
Chance to contribute to innovation in the public services
A company passionate about diversity and inclusion
Serco discounts which include cinema, merlin entertainment and online shopping discounts, and discounts on mobile phone plans and leisure centre memberships.
A range of benefits to support the health and wellbeing of you and your family such as Employee Assistance Programme, Simply Health Cash Plans, and more.
A wealth of career development training to suit your future aspirations. These range from role specific training, leadership coaching, formal study and much more to support you to build your career with Serco.
A safe and supportive culture.

A little bit about us:
At Serco, everyone plays a vital part in delivering essential public services that make a real difference. As a global team of 50,000 people across Defence, Transport, Justice, Immigration, Healthcare, Leisure and Citizen Services, we’re united by a shared purpose: to improve the services that communities rely on. Guided by our values of Trust, Care, Innovation and Pride, our people make meaningful impact, every single day.

Our inclusive recruitment commitment:
We prioritise your skills and potential. As a Disability Confident Leader, the Top Great British Employer of Veterans 2026, and a Gold Inclusive Employer Standard holder, we champion equal opportunities for all. We offer flexible and hybrid working where possible and make reasonable adjustments throughout recruitment and employment.

Guaranteed Interview Scheme: Applicants with disabilities, veterans and people with convictions, who meet the minimum job criteria, are guaranteed an interview. Simply opt into the relevant scheme on the application form.
Ban The Box: We also support fair access for those with unspent criminal convictions through our ‘Ban the Box’ pledge (some roles may have security exemptions).

For support with your application, please contact [email protected].

defencejobs

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Refine Your Search

user research jobs in bristol, eng

Senior User Researcher

Senior Research Officer

PGR Hub Assistant

Research Associate in Composites Processing

Office Receptionist

UKRN Technical Systems Support Officer

Team Effectiveness & Leadership Programme Assistant Manager

Human Factors Scientist

Community Information Officer

Product Owner

Administrative Support

Private Banking - Private Banking Executive

Claimant Personal Injury Paralegal

Specialist Technician (Teaching)

Admin Assistant - Band 2

Service Designer

Product Designer

Senior Statistical Officer

AI Native Builder

HR Specialist

I want to receive the latest job alerts for user research in bristol, eng

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