Workforce manager Work, Jobs in Norwich, Eng (with Salaries)

Contact Centre Manager
Epos Now —Norwich
- £35,000 - £40,000 a year
- Full-time
- Customer service
- Communication skills
- Referral programme
3d
Business Administrator - Programmes - Part-Time - HMP / YOI Norwich
Ministry of Justice —Norwich
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- English
- Presentation skills
- Bachelor's degree
- Annual leave
5d
Community Care Coordinator
Norfolk & Suffolk Foundation Trust —Norwich
- £39,959 - £48,117 a year
- Full-time
- Travel
3d
Final Mile Territory Manager
Hermes Europe —Great Yarmouth
- £35,000 - £39,000 a year
- Analysis skills
- Organisational skills
- IT
1d
Sunday Supervisor
Mind —Norwich
- £13.50 - £13.55 an hour
- Part-time
- Annual leave
- Employee assistance programme
Central Booking Administrator
East of England Community Health and Care NHS Trust —Norwich
- £25,760 - £27,476 a year
- Part-time
- Administrative experience
- Annual leave
8d
Assistant Psychologist - Community
Norfolk & Suffolk Foundation Trust —Norwich
- £28,392 - £31,157 a year
- Full-time
- Analysis skills
- Travel
- Psychology
- Annual leave
- Employee discount
1d
Temporary Register
North Norfolk District Council —Cromer
- Temporary
- Hybrid work
- IT
- Free parking
- Employee assistance programme
Hygiene Manager
OCS Group —Lowestoft
- £13.50 an hour
Quick apply
Team Leader - Development Management
NNDC —Cromer
- £45,091 - £49,282 a year
- Hybrid work
- Free parking
- Employee assistance programme
1d
Clinical Team Leader
Norfolk & Suffolk Foundation Trust —Great Yarmouth
- Full-time
- Leadership
- Annual leave
- Employee discount
11d
Flooring Sales Manager - B2B
Designer Contracts —Norwich
- £45,000 - £55,000 a year
- Full-time
- Customer service
7d
Programme Manager - HMP / YOI Norwich
Ministry of Justice —Norwich
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
5d
Quality and Safety Review Team Manager
Norfolk & Suffolk Foundation Trust —Norwich
- £49,387 - £56,515 a year
- Full-time
- Master's degree
- Project management
- Travel
- Annual leave
- Employee discount
14d
Delivery Partner Manager, UKIE DPM
Amazon UK Services Ltd. —Norwich
- Weekend availability
- Oracle
- Salesforce
- English
AUM : Learning, Skills & Employment - HMP / YOI Norwich
Ministry of Justice —Norwich
- £40,001 - £50,000 a year
- Full-time
- Hybrid work
- Presentation skills
- Annual leave
8d
Recruitment Lead
Norwich City Council —Norwich
- £36,363 - £39,152 a year
- Hybrid work
- Management
- Microsoft Office
- Organisational skills
- Annual leave
Health Visitor
Suffolk County Council —Lowestoft
- £40,777 - £47,054 a year
- Full-time
- Communication skills
- Nursing
- Annual leave
Improvement East Project Care Lead
Norfolk County Council —Norwich
- £39,862 - £41,771 a year
- Full-time
- Hybrid work
- Employee discount
- Gym membership
4d
Senior Manager
Norfolk & Suffolk Foundation Trust —Norwich
- £66,582 - £77,368 a year
- Full-time
- Master's degree
- Travel
- Leadership
10d

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Contact Centre Manager

Epos Now -
Norwich

Apply Now

Job details

Full-time
£35,000 - £40,000 a year
3 days ago

Benefits

Company pension
Referral programme
On-site parking

Qualifications

Customer service
Performance management
Change management
SaaS
Communication skills

Full job description

Contact Centre Manager – Customer Success

£35,000 to £40,000 per annum DOE

Monday to Friday- hours between 8am and 6pm

Location: Norwich

About the Role

We are looking for an experienced Call Centre Manager to lead our Customer Success contact centre teams across retention, payments and collections.

You will be responsible for the day-to-day running of the department, leading Team Leaders, driving performance and ensuring teams deliver excellent customer experiences while achieving key business targets.

This is a hands-on leadership role for someone who enjoys developing people, improving processes and using data to make informed decisions.

Key Responsibilities

Lead, coach and develop Team Leaders to achieve operational and customer success goals.
Manage daily contact centre performance, including KPIs, SLAs, productivity and quality.
Support employee development through regular coaching, feedback and performance management.
Oversee workforce planning, resource allocation and team performance.
Identify opportunities to improve processes, customer journeys and operational efficiency.
Use data and reporting to monitor performance and recommend improvements.
Drive adoption of new technology, systems and ways of working.

About You

You will have experience managing teams within a contact centre or customer service environment, with a strong understanding of performance-driven operations.

You will be confident leading Team Leaders, managing change and improving processes in a fast-paced environment. You are someone who takes ownership, enjoys solving problems and can motivate teams to achieve strong results.

Skills & Experience

Proven experience managing a contact centre or customer service operation.
Experience leading Team Leaders or managers.
Strong understanding of KPIs, SLAs and performance management.
Experience with coaching, employee development and change management.
Confident using data, dashboards and reporting tools.
Excellent communication and problem-solving skills.

What We’re Looking For

A natural leader who can inspire and develop others.
Someone who thrives on accountability and achieving results.
A proactive problem solver who looks for solutions rather than issues.
A confident communicator who can influence teams at all levels.

Benefits

Company pension
On-site parking

Why Join Us?

You’ll be part of a growing fintech company helping thousands of small businesses stay connected and keep trading. This is a great opportunity for someone who wants to build a career in retention, sales, or customer success with real earning potential.

Our Interview Process

Stage 1 – Initial Conversation- A short telephone conversation with a member of our Talent Team.

Stage 2 – Hiring Manager Interview- A face-to-face interview with the Hiring Manager to discuss your experience, skills and suitability for the role.

We aim to keep our recruitment process straightforward, engaging and respectful of your time.

Apply Now

Refine Your Search

workforce manager jobs in norwich, eng

Contact Centre Manager

Business Administrator - Programmes - Part-Time - HMP / YOI Norwich

Community Care Coordinator

Final Mile Territory Manager

Sunday Supervisor

Central Booking Administrator

Assistant Psychologist - Community

Temporary Register

Hygiene Manager

Team Leader - Development Management

Clinical Team Leader

Flooring Sales Manager - B2B

Programme Manager - HMP / YOI Norwich

Quality and Safety Review Team Manager

Delivery Partner Manager, UKIE DPM

AUM : Learning, Skills & Employment - HMP / YOI Norwich

Recruitment Lead

Health Visitor

Improvement East Project Care Lead

Senior Manager

I want to receive the latest job alerts for workforce manager in norwich, eng

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