Service desk support Work, Jobs in Leicester, Lec (with Salaries)

Service Desk Coordinator
Mark1 IT Solutions Ltd —Melton Mowbray
- £30,000 - £32,500 a year
- Full-time
- Continuous improvement
- In-person
- Communication skills
- Free parking
Quick apply
Hire Desk Administrator
Holcim —Coalville
- Monday to Friday
- Administrative experience
- Communication skills
- Employee discount
5d
Sales Administration Assistant
UCR Consultants Limited —City of Leicester
- £24,784.50 a year
- Full-time
- Quality control
- Contracts
- In-person
- Referral programme
Quick apply
Support Engineer 2nd Line
Academia Group —Leicester
- £35,000 - £38,000 a year
- Full-time
- Hybrid work
- Azure
- Communication skills
- Annual leave
Quick apply
Customer Service Assistant
Loughborough University —Loughborough
- £24,517 a year
- Part-time
- Hybrid work
- University
- Front desk
- Annual leave
Chiropractic Assistant
Finesse Chiropractic —Tamworth
- £12.71 - £14.00 an hour
- Part-time
- Customer service
- Computer literacy
- English
Quick apply
Field Technician (DST113BC)
Discovery Schools Academies Trust —Leicester
- £28,605 - £31,029 a year
- Full-time
- Computer literacy
- Writing skills
- Travel
- Free parking
- Employee assistance programme
Quick apply
5d
2nd Line Desktop Support Technician
Hastings Direct —Leicester
- Full-time
- Hybrid work
- Annual leave
ERP Support Analyst
ECF Ltd —Leicester
- £27,000 - £35,000 a year
- Continuous improvement
- No degree
- Communication skills
- Free parking
- Health & wellbeing programme
Quick apply
12d
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Maintenance
- Work from home
Quick apply
Operations Manager
HM Courts & Tribunal Service —Leicester
- £40,001 - £50,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee discount
8d
Senior IT Support Engineer
Kazzoo Ltd —Leicester
- £35,000 - £40,000 a year
- Maintenance
- Mentoring
- In-person
Quick apply
3d
Customer Service Specialist - Desk Based
Kone —Nottingham
- Full-time
- Microsoft Word
- English
- Continuous improvement
ICT Service Delivery Manager
Civic Recruitment Limited —Loughborough
- £29.40 an hour
- Full-time
- Hybrid work
- In-person
Quick apply
4d
Housekeeping Supervisor
Marriott Leicester —Leicester
- Weekend availability
- Hotel
- Supervising experience
- Team management
- Employee discount
Quick apply
Deputy Manager
Arch Futures —Leicester
- £30,000 - £32,000 a year
- Full-time
- Team management
- Recruiting
- Organisational skills
- Health & wellbeing programme
Quick apply
Service Desk Team Manager
MHR INTERNATIONAL UK LIMITED —Nottingham
- Continuous improvement
- Team management
- Mentoring
- Employee discount
- Referral programme
Reliable Cleaner
Bowdraper Ltd. —Rugby
- £12.71 an hour
- Part-time
- In-person
- COVID-19 protective measures
Quick apply
2d
Defensor Life Safety - Business Accelerator Apprentice
Apprenticeships at Skills for Security —Leicester
- £10.80 an hour
- Computer literacy
- English
- Maths
Quick apply
11d
Regulatory Officer - Combined Packaging Regime - 35090
Environment Agency —Nottingham
- £34,320 a year
- Part-time
- Microsoft Office
- Presentation skills
- Travel
- Flexible schedule
12d

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Service Desk Coordinator

Mark1 IT Solutions Ltd -
Melton Mowbray

Quick apply

Job details

Permanent | Full-time
£30,000 - £32,500 a year

Benefits

Free parking
Additional leave
Discounted or free food
Company pension
Company events
On-site parking

Qualifications

Technical troubleshooting
Desktop support
Client engagement
Incident queue management
Ticket management
Continuous improvement
Customer support
Root cause analysis
Communication skills

Full job description

Help us build a brilliant Service Desk

We’re looking for someone who loves bringing order to chaos.

Someone who can look at a busy Service Desk, quickly understand what matters most, keep tickets moving, keep clients informed and help engineers stay focused.

This is not a role for someone who wants to sit quietly in the background.

You’ll be right at the centre of the Service Desk, helping shape how work flows, how clients experience our support and how the team performs day to day.

You’ll also be hands on, helping with first line support and getting stuck into the technical work where needed.

At Mark1 IT, we are continually improving how we operate and how we deliver support to our clients. This role is a real opportunity to make an impact, bring ideas, improve processes and become a key part of how the Service Desk evolves.

This role could suit an experienced Service Desk Analyst looking to step into coordination and operational responsibility, or an existing coordinator who wants greater ownership and influence.

What you’ll be doing

Keeping the Service Desk moving

You’ll be the person who brings structure, pace and clarity to the day.

You’ll:

Keep the ticket queue organised and under control
Make sure priorities are clear and work is allocated properly
Spot SLA risks before they become problems
Keep aged and stalled tickets moving
Balance workloads across the team
Coordinate site visits, incidents and daily priorities
Make sure handovers are clear and nothing gets lost

Helping clients feel looked after

Great IT support is not just about fixing things. It is also about communication, confidence and trust.

You’ll:

Keep clients updated clearly and professionally
Manage expectations properly
Make sure there are no unnecessary surprises
Coordinate escalations calmly
Help clients feel that their issue is owned and under control

Getting hands on with support

This is not a coordination only role.

You’ll also:

Resolve appropriate first line tickets
Support users remotely
Troubleshoot common Microsoft 365, hardware, software and connectivity issues
Complete routine user, access and device tasks
Record clear notes and useful troubleshooting
Escalate more complex issues with the right information

Making things better

We do not want someone who simply keeps the current process running.

We want someone who notices what could work better and helps improve it.

You’ll:

Improve Service Desk processes and workflows
Help maintain technical SOPs and knowledge articles
Identify recurring issues
Support root cause actions
Improve reporting and visibility
Look for smarter ways of working, including automation

What kind of person will do well here?

You will probably enjoy this role if you are:

Naturally organised
Calm under pressure
Comfortable taking ownership
Confident speaking with clients
Confident addressing issues and driving improvement
Able to balance people, priorities and technical work
Curious about how things can be improved
Someone who likes making a visible difference

You do not need to be the most senior engineer in the room.

You do need good judgement, strong communication skills and the confidence to keep work moving.

Experience in an MSP or IT Service Desk would be ideal. Experience with HaloPSA, Microsoft 365, NinjaOne, networking or VoIP would be useful, but attitude, ownership and the ability to bring structure matter just as much.

Why join Mark1 IT?

You'll work directly with the leadership team, have a genuine say in how we operate, and see the impact of your ideas quickly. This isn't a role where suggestions disappear into a committee. If something can be improved, you'll have the opportunity to help make it happen.

Interested?

If you’re the kind of person who loves bringing order to chaos, keeping people moving and making sure clients feel genuinely looked after, we’d love to hear from you. Apply through Indeed and tell us why you think you’d be a great fit for Mark1 IT.

Pay: £30,000.00-£32,500.00 per year

Benefits:

Additional leave
Company events
Company pension
Discounted or free food
Free parking
On-site parking

Application question(s):

Are you able to reliably commute to our Melton Mowbray office within approximately 50 minutes each way?

Experience:

IT Service Desk, IT Support or MSP: 2 years (required)

Work authorisation:

United Kingdom (required)

Work Location: In person

Quick apply

Refine Your Search

service desk support jobs in leicester, lec

Service Desk Coordinator

Hire Desk Administrator

Sales Administration Assistant

Support Engineer 2nd Line

Customer Service Assistant

Chiropractic Assistant

Field Technician (DST113BC)

2nd Line Desktop Support Technician

ERP Support Analyst

Desktop Support Engineer

Operations Manager

Senior IT Support Engineer

Customer Service Specialist - Desk Based

ICT Service Delivery Manager

Housekeeping Supervisor

Deputy Manager

Service Desk Team Manager

Reliable Cleaner

Defensor Life Safety - Business Accelerator Apprentice

Regulatory Officer - Combined Packaging Regime - 35090

I want to receive the latest job alerts for service desk support in leicester, lec

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