Director of operations Work, Jobs in Smethwick, Wmd (with Salaries)

Director of Customer Operations
Bookings & Reservations Group Ltd —Birmingham
- £65,000 - £105,000 a year
- Full-time
- Hospitality
- Customer service
- Bachelor's degree
- Health & wellbeing programme
- Language training provided
Quick apply
Director of Professional Services
EsserePro Professional Services Ltd —Birmingham
- £120,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
Operations Director
Spire Healthcare —Birmingham
- Full-time
- Free parking
- Annual leave
10d
Trade Operations Director
Manna Jaya Global Trade Ltd —Birmingham
- £74,000 - £104,000 a year
- Full-time
- Bachelor's degree
- In-person
- Business
- Health & wellbeing programme
Quick apply
9d
Director (External Engagement) – Sir Peter Rigby Digital Futures Institute (DFI)
Aston University —Birmingham
- £67,280 - £104,712 a year
- Full-time
- Hybrid work
- University
- Annual leave
Head of Supply Chain
Robinson Brothers Ltd —West Bromwich
- £50,000 - £60,000 a year
- Full-time
- In-person
- Communication skills
- Negotiation
- Free parking
- Health & wellbeing programme
Quick apply
Head of New Business
BDO —Birmingham
- Full-time
- Sales
- SQL
- Contracts
Management Consulting Director
WIN Consulting Group Ltd —Birmingham
- £89,000 - £102,000 a year
- Full-time
- Bachelor's degree
- Business
- Leadership
- Health & wellbeing programme
Quick apply
7d
Head of Marketing Operations
Agent Rainmaker —Wolverhampton
- £50,000 - £60,000 a year
- Full-time
- Management
- Project management
- Team management
- Free parking
Quick apply
Associate Director / Technical Director - Future of Mobility
WSP —Birmingham
- Part-time
- Hybrid work
- Analysis skills
- Flexitime
- Work from home
10d
Head of Strategic Partnerships and Income Generation
Gordon Moody —Redditch
- £55,000 - £60,000 a year
- Hybrid work
- CRM software
- Business development
- Communication skills
- Employee assistance programme
Head of Partnerships
Wolverhampton Wanderers FC —Wolverhampton
- Full-time
- Management
- Sales
- English
5d
Legal, Corporate Governance, Executive Director, Birmingham
Goldman Sachs —Birmingham
- Full-time
- Management
- Public speaking
- Presentation skills
- Employee assistance programme
Associate Director - Operations & Supply Chain
KPMG —Birmingham
- Full-time
- Sales
- Business development
- Leadership
Managing Director
Executive —Solihull
- Full-time
- Analysis skills
- Leadership
- Time management
- Free parking
- Annual leave
Quick apply
Director, Operations
Thermo Fisher Scientific —Birmingham
- Full-time
- Master's degree
- Analysis skills
- Bachelor's degree
Head of Project Management Office (PMO)
Converge Technology Solutions —Stafford
- £75,000 - £78,250 a year
- Full-time
- Hybrid work
- Project management
- No degree
- IT
6d
Head of Business Performance
Irwin Mitchell —Birmingham
- Management
- Project management
- Leadership
Head of Meeting & Event Operations
The Belfry —Sutton Coldfield
- £45,000.00 - £47,480.40 a year
- Full-time
- Hotel
- Leadership
- Communication skills
- Free parking
- Employee discount
Quick apply
6d
Associate Director of Global Trade
Safran —Wolverhampton
- Full-time
- Master's degree
- Bachelor's degree
- Continuous improvement
10d

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director of operations jobs near smethwick, wmd

Director of Customer Operations

Bookings & Reservations Group Ltd
Birmingham

Quick apply

Job details

Permanent | Full-time
£65,000 - £105,000 a year

Benefits

Health & wellbeing programme
Employee mentoring programme
Company pension
Language training provided
Company events

Qualifications

Hospitality
Customer service
Sustainable business
Bachelor's degree
Business
Leadership
Communication skills

Full job description

About the Role

Bookings & Reservations Group Ltd operates within the booking management, reservations support, customer service, and service operations sector, helping customers and business clients manage enquiries, bookings, updates, and service requests efficiently. We are seeking a Director of Customer Operations to lead customer service strategy, oversee reservations operations, and improve overall service performance.

Why Join Us?

Senior Leadership Opportunity
Lead customer operations and contribute to the long-term direction of a growing UK-based service organisation.

Competitive Compensation
Receive a realistic and competitive annual salary aligned with senior customer operations roles in Birmingham.

Professional Service Environment
Work in a structured setting that values customer satisfaction, operational excellence, communication, and performance.

Meaningful Business Impact
Help improve customer experience, strengthen service standards, and support sustainable business growth.

Key Responsibilities

Lead customer operations, reservations support, and service delivery activities
Oversee customer service teams, booking workflows, performance targets, and service standards
Develop strategies to improve response times, booking accuracy, and customer satisfaction
Monitor service reports, customer feedback, operational risks, and improvement opportunities
Coordinate with suppliers, partners, internal teams, and business stakeholders
Support staff development, leadership training, and workflow improvements
Prepare senior-level reports and recommendations for business leadership

What We Are Looking For

Experience

Strong experience in customer operations, reservations management, service delivery, hospitality, travel services, or contact centre leadership
Previous senior management or department-level leadership experience is preferred
Experience working in a UK-based customer service, booking, travel, or hospitality environment is an advantage

Skills

Customer operations leadership
Reservations and booking workflow management
Service performance and customer experience improvement
Team leadership and staff development
Strong communication, planning, and decision-making skills

Education

Bachelor’s degree in Business Administration, Hospitality Management, Travel Management, Operations, Communications, or a related field
Professional certifications in customer experience, service management, operations leadership, or project management are an advantage

Pay: £65,000.00-£105,000.00 per year

Benefits:

Company events
Company pension
Employee mentoring programme
Health & wellbeing programme
Language training provided

Work Location: In person

Quick apply

Refine Your Search

director of operations jobs in smethwick, wmd

Director of Customer Operations

Director of Professional Services

Operations Director

Trade Operations Director

Director (External Engagement) – Sir Peter Rigby Digital Futures Institute (DFI)

Head of Supply Chain

Head of New Business

Management Consulting Director

Head of Marketing Operations

Associate Director / Technical Director - Future of Mobility

Head of Strategic Partnerships and Income Generation

Head of Partnerships

Legal, Corporate Governance, Executive Director, Birmingham

Associate Director - Operations & Supply Chain

Managing Director

Director, Operations

Head of Project Management Office (PMO)

Head of Business Performance

Head of Meeting & Event Operations

Associate Director of Global Trade

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