Technology analyst Work, Jobs in Newcastle Upon Tyne, Twr (with Salaries)

IT Support Analyst Apprentice
APPRENTIFY GROUP —Newcastle upon Tyne
- £25,878 a year
- Full-time
- Hybrid work
- Microsoft Word
- Communication skills
- Annual leave
- Employee assistance programme
3d
Finance Analyst
Greggs —Newcastle upon Tyne
- £25,000 - £30,000 a year
- Full-time
- Microsoft Word
- Computer literacy
- Continuous improvement
- Annual leave
- Employee assistance programme
Quick apply
1d
Senior HR MI, Systems & Analytics Analyst
Sopra Steria —Newcastle upon Tyne
- Up to £52,000 a year
- Hybrid work
- Analysis skills
- Travel
- Human resources
- Annual leave
Data Engineer (Level II) - BI Developer
Department for Work and Pensions —Newcastle upon Tyne
- £44,447 - £54,813 a year
- Overtime
- Hybrid work
- Analysis skills
- Presentation skills
- Mentoring
- Annual leave
- Employee assistance programme
3d
Senior Insights Analyst
Admiral Slots —Gateshead
- £45,000 a year
- Full-time
- Analysis skills
- Mentoring
- AI
- Employee discount
- Referral programme
Quick apply
Senior Business Analyst
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Agile
- Employee assistance programme
- Employee discount
Quick apply
10d
Senior Test Automation Engineer
Version 1 —Newcastle upon Tyne
- Hybrid work
- Java
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
CCTV Operator
ASEL —Gateshead
- Computer literacy
- Analysis skills
- Communication skills
- Employee assistance programme
Oliver Wyman - Associate Team Leader, Team Leader, Director - Data and Analytics - Newcastle
Oliver Wyman —Newcastle upon Tyne
- Full-time
- English
- Master's degree
- Analysis skills
Senior User Researcher
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Senior Fullstack Developer
Version 1 —Newcastle upon Tyne
- Full-time
- Mentoring
- Financial services
- AI
- Employee assistance programme
- Employee discount
Quick apply
Lead Frontend Engineer - Java & Open Source (Private & FS)
Version 1 —Newcastle upon Tyne
- Full-time
- AWS
- Mentoring
- Agile
- Employee assistance programme
- Employee discount
Quick apply
Senior Service Designer
Version 1 —Newcastle upon Tyne
- Full-time
- Hybrid work
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
12d
IT Hardware Asset Analyst
Newcastle Building Society —Newcastle upon Tyne
- Full-time
- Analysis skills
- Travel
- Organisational skills
- Annual leave
- Employee assistance programme
8d
Energy Data Analyst
gentoo —Sunderland
- £37,346 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Annual leave
2d
Senior Infrastructure Analyst
Newcastle University —Newcastle upon Tyne
- £32,080 - £35,608 a year
- Full-time
- University
13h
Business Systems Analyst
Lobger Business Technology Solutions UK Ltd —Newcastle upon Tyne
- £31,000 - £43,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CRM software
- Flexitime
Quick apply
2d
Software Engineer (Data)
iamproperty & iamsold —Gosforth
- Full-time
- Remote
- Software troubleshooting
- Analysis skills
- Software development
- Annual leave
Quick apply
1d
Intelligence Researcher
Northumbria Police —North Tyneside
- £28,689 - £29,859 a year
- Full-time
- Research
- Leadership
- Communication skills
- Employee discount
- Sick pay
1d
Business and Data Reporting Analyst (12-month FTC)
Norton Rose Fulbright —Newcastle upon Tyne
- Microsoft Word
- Analysis skills

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IT Support Analyst Apprentice

APPRENTIFY GROUP -
Newcastle upon Tyne

Apply Now

Job details

Full-time
£25,878 a year
3 days ago

Benefits

Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Paid volunteer time

Qualifications

Microsoft Word
GCSE
Ticket management
Microsoft Office Suite
Technical support incident logging
Customer support
Communication skills
Help desk

Full job description

Opportunity information

Salary £25878 per year
Duration 15 months
Advert closing date 21/08/2026

Description

The National Lottery Community Fund distributes money raised by National Lottery players to support charities and community projects across the UK. They fund community projects that help people connect, grow and build a better future. They focus on supporting people facing poverty, disadvantage or discrimination. By 2030, they will share over £4 billion to create stronger, fairer communities across the UK.

To help them with this mission, they are now looking to bring an IT Support Analyst Apprentice into their friendly, welcoming IT Support team.

In this role, you will provide support to IT Service and Operations, working closely with IT Support Analysts and the IT Service and Operations Support Officer. Reporting directly to the IT Support Team Leader, you will be responsible for supporting the smooth delivery of IT services, focused on high-quality user experience, while undertaking formal training as part of an apprenticeship programme. This role is designed to develop core IT support skills, including troubleshooting, user support, and service administration, with a focus on delivering excellent customer service and learning through hands-on experience.

Key responsibilities:

Log all calls received in a timely and accurate manner in accordance with Service Desk processes and procedures.
Execute basic tickets generated by telephone call, email and service portal, providing efficient, effective and customer focused service to staff.
Support the satisfactory conclusion of all incidents as quickly as possible in accordance with Service Level Agreements (SLAs).
Participate in regular team meetings.
Maintain an understanding of customer focused service delivery.
Actively participate in apprenticeship training, shadowing experienced team members and completing coursework and assessments as required.

Knowledge, skills and experience:

Strong interest in IT and technology, with a desire to build a career in IT support.
Awareness of working within a customer service or service desk environment.
Awareness of working with procedural guidance.
Awareness of cyber security landscape/ threats/ procedures.
Knowledge of Microsoft computer applications, including Excel and Word.
Able to demonstrate good communication skills, both verbal and written.

Work Perks and Benefits:

Hybrid role, with at least 4 days per week in the office to begin with
Flexible working arrangements
Generous annual leave allowance – starting at 25 days per year + Bank Holidays
Three days - Paid volunteering leave
Pension scheme - The Fund operates two pension schemes, Alpha - Principal Civil Service Pension Scheme and a Partnership Pension Scheme with Legal & General
Great healthcare plan
Eye test and glasses coverage
Employee assistance programme and discount scheme
Cycle to Work scheme
Enhanced paid maternity/ paternity/ adoption leave
And much more!

Entry requirements

GCSE maths and English at grade C/ level 4 or above.
Strong interest in IT and technology, with a desire to build a career in IT support.

Training to be provided

As organisations continue to rely on digital systems and infrastructure, having skilled IT professionals in place is essential to maintaining performance, security, and business continuity. The Apprentify Information Communications Technician Level 3 Apprenticeship equips employees with the core technical knowledge and workplace skills required to support IT systems and deliver effective technical support.

Unlike purely technical courses, this programme combines technical capability with professional behaviours, recognising that effective IT support relies on both. Through structured learning and real workplace application, employees develop the skills to troubleshoot issues, support users, and maintain systems with confidence.

By the end of the programme, learners are equipped to manage everyday IT challenges, support infrastructure and systems, and communicate effectively with stakeholders across the organisation.

Things to consider

Salary £25,878.
Hybrid role, with minimum of 4 days per week in the office to begin with.
A CIFAS check and EDI monitoring form will be requested for all shortlisted candidates.

Skills required

Future prospects

Information Communications Technician Level 3 Apprenticeship.

Newcastle Upon Tyne, Tyne and Wear, UK, NE1 4BE

Apply Now

Refine Your Search

technology analyst jobs in newcastle upon tyne, twr

IT Support Analyst Apprentice

Finance Analyst

Senior HR MI, Systems & Analytics Analyst

Data Engineer (Level II) - BI Developer

Senior Insights Analyst

Senior Business Analyst

Senior Test Automation Engineer

CCTV Operator

Oliver Wyman - Associate Team Leader, Team Leader, Director - Data and Analytics - Newcastle

Senior User Researcher

Senior Fullstack Developer

Lead Frontend Engineer - Java & Open Source (Private & FS)

Senior Service Designer

IT Hardware Asset Analyst

Energy Data Analyst

Senior Infrastructure Analyst

Business Systems Analyst

Software Engineer (Data)

Intelligence Researcher

Business and Data Reporting Analyst (12-month FTC)

I want to receive the latest job alerts for technology analyst in newcastle upon tyne, twr

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