Head of innovation Work, Jobs in Morpeth, Nbl (with Salaries)

Customer Experience Manager
Northumberland County Council —Morpeth
- £56,233 - £60,010 a year
- Full-time
- Hybrid work
- Customer service
- Continuous improvement
- Leadership
- Annual leave
Quick apply
6d
Head of Schemes Relationships
U.S. Bank National Association —Newcastle upon Tyne
- £95,625 - £112,500 a year
- Full-time
- Organisational skills
- Contracts
- Leadership
Head of Quality
TT Electronics plc —Bedlington
- Full-time
- Engineering
- Bachelor's degree
- Continuous improvement
- Annual leave
- Employee assistance programme
Head of Security Incident and Response
Department for Environment, Food and Rural Affairs —Newcastle upon Tyne
- £62,000 - £69,105 a year
- Part-time
- Analysis skills
- Presentation skills
4d
Innovation Partnerships Manager
Newcastle University —Newcastle upon Tyne
- £47,389 - £56,535 a year
- Full-time
- CRM software
- University
- Organisational skills
L & OD Team Leader
NRG —Newcastle upon Tyne
- £47,235 a year
- Training & development
- Leadership
11d
Head of Field Services and Workshop Operations
Siemens —Newcastle upon Tyne
- Full-time
- Hybrid work
- Continuous improvement
- Team management
- Quality control
- Annual leave
- Flexible schedule
9d
Concession Manager
Ribble Cycles —Newcastle upon Tyne
- £30,000 a year
- Temporary
- In-person
- Retail management
- Leadership
- Store discount
- Health & wellbeing programme
Quick apply
2d
Senior HR MI, Systems & Analytics Analyst
Sopra Steria —Newcastle upon Tyne
- Up to £52,000 a year
- Hybrid work
- Analysis skills
- Travel
- Annual leave
Business & Innovation Senior Partner (FMS)
Newcastle University —Newcastle upon Tyne
- £47,389 - £56,535 a year
- Full-time
- Research
- Business development
- University
- Annual leave
Stock Assistant
Lush —Newcastle upon Tyne
- £13.45 an hour
- Temporary
- Customer service
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
1d
Senior Management Accountant
END —Washington
- Full-time
- ERP systems
- Analysis skills
- Communication skills
- Work from home
- Employee assistance programme
Quick apply
Accommodation Services Manager
University of Sunderland —Sunderland
- £46,756 - £58,228 a year
- Full-time
- Management
- University
- Continuous improvement
- Annual leave
4d
Business Technology Manager
FirstGroup —Newcastle upon Tyne
- Full-time
- Travel
- AI
- Annual leave
- Employee assistance programme
Head Chef
lakeside inn —Gateshead
- From £36,000 a year
- Full-time
- Hospitality
- Inventory control
- Supervising experience
Quick apply
7h
Commercial Project Manager
Siemens Energy —Newcastle upon Tyne
- Full-time
- Project management
- Contracts
Management Accountant
END —Washington
- Full-time
- Data analysis skills
- Analysis skills
- Mentoring
- Work from home
- Employee assistance programme
Quick apply
3d
Senior Quality Engineer
Siemens Energy —Newcastle upon Tyne
- Full-time
- Engineering
- Quality control
- Communication skills
- Annual leave
Senior Pastry Chef
Jesmond Dene House —Newcastle upon Tyne
- £40,000 - £42,000 a year
- Full-time
- Inventory control
- Hotel
- Mentoring
- Free parking
- Employee assistance programme
Quick apply
2d
Senior Engineer - Energy Conversion
GHD —Newcastle upon Tyne
- Business development
- Annual leave

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Customer Experience Manager

Northumberland County Council -
Morpeth

Quick apply

Job details

Full-time | Fixed term contract
£56,233 - £60,010 a year
6 days ago

Benefits

Annual leave
Company pension

Qualifications

Stakeholder collaboration
Customer service
Stakeholder liaison
Performance management
Change management
Continuous improvement
Continuous improvement cycles oversight
Change leadership
Leadership
Team motivation leadership
Communication skills
Operations leadership experience
Analytics

Full job description

Job Introduction

Customer Experience Manager

Full Time | 1 year fixed term | Hybrid Working with County Hall base

We’re looking for an ambitious and forward-thinking manager to play a key role in shaping and delivering our Customer Experience vision. This is an exciting opportunity to lead large-scale transformation activity, improve how services are designed and delivered, and ensure residents receive a seamless, modern and inclusive experience when they contact the Council.

You will bring a proven track record of delivering service excellence through effective people leadership, performance management and the development of modern, customer-focused systems and processes.

Why Join Us?

Residents, businesses and visitors are at the heart of everything we do. In this role, you’ll help ensure our services are accessible, efficient and responsive to customer needs.

Working closely with the Head of Customer Experience, you’ll influence strategic direction, lead transformation programmes and drive continuous improvement across services.

You’ll collaborate with colleagues across services to create better outcomes for our communities, modernising services while supporting digital inclusion and high-quality customer care.

What You’ll Lead

As our Customer Experience Manager, you will:

Lead and Inspire

Lead and motivate staff teams and stakeholders to deliver high-performing, customer-focused services
Champion a culture of continuous improvement, collaboration and innovation

Drive Transformation and Service Improvement

Shape and deliver the Council’s Customer Experience vision and transformation programme
Lead large-scale change initiatives, ensuring successful implementation and adoption
Redesign services and processes to improve efficiency, quality and customer satisfaction

Deliver Projects and Programmes

Manage complex transformation projects from design through to delivery and review
Coordinate governance, readiness activity and post-implementation evaluation
Ensure services transition smoothly to new systems and ways of working

Use Data and Insight to Improve Services

Oversee the use of performance, demand and customer insight data to inform decision-making
Strengthen reporting, forecasting and performance management approaches
Turn insight into practical improvements that enhance customer outcomes

Champion Inclusion and Partnership Working

Promote inclusive service design and digital accessibility
Work with partners and stakeholders to deliver joined-up solutions
Represent Customer Experience services across the organisation and externally

About You

You’ll bring:

Significant experience managing large customer-facing operational services and teams within a complex organisation.
Proven experience leading managers and frontline teams through periods of change, transformation and service improvement.
Extensive experience of customer management systems, customer contact technologies and digital service platforms, with the ability to drive system development and service optimisation.
Relevant professional qualification or equivalent substantial experience in customer services, operational management, service transformation or organisational development.
Expertise in multi-channel customer contact environments, systems and industry best practice.
A successful track record of delivering large-scale transformation programmes, operational improvements and measurable service outcomes.
Strong experience of performance management, workforce planning, budget management and resource allocation.
Confidence using data, performance information and customer insight to drive decision-making and improve outcomes.
Excellent leadership, communication and stakeholder management skills, with the ability to influence at all levels of the organisation.

You will be:

An experienced people leader with a passion for developing high-performing teams.
Strategic, able to see the bigger picture and shape long-term direction
A positive change leader who can bring people with you
Analytical and data-driven in your approach
Passionate about delivering inclusive, customer-focused services that make a difference
Confident leading complex operational services supported by customer systems and technology.

Make a Difference

If you’re motivated by transformation, passionate about improving services, and committed to delivering excellent customer experiences, we’d love to hear from you.

Join us and help create a Customer Experience service that works better for residents, communities and colleagues across Northumberland.

Previous applicants need not apply.

To arrange an informal discussion about the role, please email [email protected]

Why choose us?

We have some outstanding benefits and perks to offer you, including:

26 days annual leave plus public/bank holidays, rising to 31 days after 5 years of service (pro rata for part-time employees)
Automatic enrolment into the Local Government Pension Scheme
Flexi scheme (if applicable) – up to 2 days flexible leave available per month (pro rata for part-time employees)

To see all our excellent benefits and perks, please click here.

Stay connected with us on social media to keep up to date with Northumberland County Council’s latest job opportunities.

Facebook: NCC Jobs Group
LinkedIn: Northumberland County Council Jobs

Further information
Please note that this is a full time position but applications on a secondment or part-time basis would be considered for the right applicant.

For guidance on completing your application and for information about our Equality and Diversity principles, please see the attached guidance.

We are proud to be an equal opportunities employer. We operate a guaranteed interview scheme for disabled applicants who meet the essential criteria. If you have a disability and would prefer to apply in a different format, please see the alternative methods below. This information will be treated as confidential and will only be used to check that you meet the essential requirements of the post.

Alternative application format:

British Sign Language: northumberlandcc-cs.signvideo.net

For those with speech difficulties or hearing loss: Text relay service dial 018001 01670 623930

Quick apply

Refine Your Search

head of innovation jobs in morpeth, nbl

Customer Experience Manager

Head of Schemes Relationships

Head of Quality

Head of Security Incident and Response

Innovation Partnerships Manager

L & OD Team Leader

Head of Field Services and Workshop Operations

Concession Manager

Senior HR MI, Systems & Analytics Analyst

Business & Innovation Senior Partner (FMS)

Stock Assistant

Senior Management Accountant

Accommodation Services Manager

Business Technology Manager

Head Chef

Commercial Project Manager

Management Accountant

Senior Quality Engineer

Senior Pastry Chef

Senior Engineer - Energy Conversion

I want to receive the latest job alerts for head of innovation in morpeth, nbl

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