Technical support occupations Work, Jobs in Old Brampton, Dby (with Salaries)

IT Support Technician
University of Sheffield —Sheffield
- £27,319 - £33,951 a year
- Full-time
- Hybrid work
- Organisational skills
- In-person
- Communication skills
- Annual leave
- Employee discount
13d
Desktop Support Analyst
Brightwell —Chesterfield
- Azure
- Customer service
- Windows
- Free parking
- Employee assistance programme
Digital Transformation - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- Communication skills
- Annual leave
- Employee assistance programme
3d
Technical Support
20i Ltd —Mansfield
- £25,000 a year
- Weekend availability
- Computer Science
- Customer service
- JavaScript
- Free parking
Quick apply
IT Support Technician
Equip Outdoor Technologies UK —Alfreton
- Full-time
- Hybrid work
- Continuous improvement
- Mentoring
- Communication skills
- Free parking
- Employee discount
Quick apply
9d
1st-2nd Line IT Support Engineer
ITM Power PLC —Sheffield
- Full-time
- Microsoft Outlook
- Customer service
- Windows
- Free parking
- Employee assistance programme
Quick apply
Senior End User Support Technician
Equifax —Nottingham
- Full-time
- Google Suite
- Mentoring
- Training & development
- Sick pay
Network Support Engineer
Node4 —Derby
- Hybrid work
- Analysis skills
- Computer networking
- Employee assistance programme
2d
Level 1 Helpdesk Engineer
FluidOne —Sheffield
- Full-time
- Customer service
- Windows
- Computer networking
- Employee assistance programme
Information, Systems & Technology (IST) Trainer
Derbyshire Fire & Rescue —Codnor
- £37,280 a year
- Temporary
- Travel
- Training & development
- Annual leave
- Employee discount
10d
IT Field Service Engineer - Hope Works & South
Breedon Group plc —Hope
- Full-time
- Hybrid work
- Windows
- Free parking
Quick apply
IT Apprentice
Redhill Academy Trust —Nottingham
- £8.00 - £12.71 an hour
- School
- Annual leave
- Employee assistance programme
7h
Desktop Support Engineer
Glo-networks Ltd —Derby
- £25,000 - £35,000 a year
- Full-time
- Remote
- Work from home
Quick apply
IT Service Support Analyst
Derby City Council —Derby
- £30,024 - £32,597 a year
- Full-time
- Hybrid work
- Communication skills
- Annual leave
- Employee assistance programme
6d
Holiday Cover Support Analyst (Flexible Hours)
Optifarm - Speria —Newbold
- £12.71 an hour
- Full-time
- Hybrid work
- Computer literacy
- Data analysis skills
- Travel
- Free parking
- Paid training
Quick apply
10d
Application Support Analyst (Nights)
Resonate Tech —Derby
- £40,000 - £45,000 a year
- 12 hour shift
- Remote
- DevOps
- English
- SQL
- Employee assistance programme
Quick apply
Cluster IT Technician
INOVA Multi Academy Trust —Sheffield
- £30,024 - £32,597 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Customer service
- School
- Free parking
- Health & wellbeing programme
Quick apply
Dropbox Hypercare - IT Service Support Agent
Post Office Ltd —Chesterfield
- Full-time
- Analysis skills
- IT
- Communication skills
- Annual leave
- Employee assistance programme
3d
IT Support Technician
Keystone IT Ltd —Nottingham
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- SharePoint
- Free parking
- Employee discount
Quick apply
6h
Operational Training Support
M Group —Sheffield
- £28,000 - £30,000 a year
- Training & development
- Annual leave
- Employee assistance programme
7d

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IT Support Technician

University of Sheffield -
Sheffield

Apply Now

Job details

Permanent | Full-time
£27,319 - £33,951 a year
13 days ago

Benefits

Annual leave
Company pension
Employee discount

Qualifications

Technical troubleshooting
Desktop support
Operating systems
IT service management
Encryption
Organisational skills
Technical writing
Customer support
Cybersecurity
Communication skills
PowerShell scripting
PowerShell
Mobile devices
Information Technology

Full job description

Job Description

Job Title: IT Support Technician

Posting Start Date: 21/07/2026

Job Id: 2871

School/Department: IT Services

Work Arrangement: Full Time (On site)

Contract Type: Permanent

Salary per annum (£): 27,319 - 33,951

Closing Date: 03/08/2026

The University of Sheffield is a remarkable place to work. Our people are at the heart of everything we do. Their diverse backgrounds, abilities and beliefs make Sheffield a world-class university.

We offer a fantastic range of benefits including a highly competitive annual leave entitlement (with the ability to purchase more), a generous pensions scheme, flexible working opportunities, a commitment to your development and wellbeing, a wide range of retail discounts, and much more.

Overview

As IT Support Technician within Faculty IT, you are responsible for providing high quality, customer focused IT support service with a focus on the academic, student, research and staff experience across University faculties and the central IT Services Department.

You will provide both in-person and remote support and resolution for customer requests, end user devices, hardware, operating systems, software & cloud based applications, configure network services for Windows and macOS. You will organise and coordinate resource and work activities including all aspects of device management and IT support for faculty-specific projects, workstreams and annual events.

Main duties and responsibilities

Provide high quality, customer focused IT Support service across university faculties and departments, supporting a wide range of academic and professional services customers in line with agreed process, procedures and policy.
Deliver support resolution for faculty-specific and university-wide customer requests and issues, escalation and liaison with third parties and colleagues as appropriate.
Co-ordinate and take ownership of service requests and issues to ensure they are investigated, diagnosed and resolved efficiently, with minimal guidance and supervision, keeping the customer informed of progress.
Provide both in person and remote support and maintenance for end user devices, hardware, operating systems, faculty-specific software & cloud based applications and configure network services for Windows and macOS maintaining security principles, policy and good practice (Desk side, TechBar, in-person, remote).
Organise and coordinate resource and work activities both independently and as part of the Faculty IT team ensuring activities meet agreed quality standards, procedures and service levels
Manage operational activities including all aspects of faculty device management from procurement, staging, deployment, maintenance and repair to disposal and ensuring asset management policy and procedures are accurately maintained.
Provide specialised IT support for faculty-specific projects, workstreams and annual events, working in collaboration with all IT Support teams and Managers, promoting good and safe working practices.
Create, maintain and update operational and support documentation for faculty-specific systems, including exchanging knowledge with colleagues through documents, presentations, handovers and demonstrations.
Carry out other duties, commensurate with the grade and remit of the post

Person Specification

Our diverse community of staff and students recognises the unique abilities, backgrounds, and beliefs of all. We foster a culture where everyone feels they belong and are respected. Even if your past experience doesn't match perfectly with this role's criteria, your contribution is valuable, and we encourage you to apply. Please ensure that you reference the application criteria in the application statement when you apply.

Criteria

Essential or desirable

Stage(s) assessed at

An IT industry qualification at intermediate level or A level qualification or vocational skills and proven experience within an IT support environment

Essential

Application

Experience and understanding of following cyber security policies, procedures and good practices, e.g. encryption, antivirus, access control with an appreciation of impact and importance

Essential

Application/Interview

Experience of ITSM processes and systems, including remote support tools to optimise the user experience

Essential

Application/Interview

Excellent knowledge of end-user devices (desktops, laptops, tablets, mobile), operating systems (Windows, macOS, mobile OS), cloud-based applications and networks

Essential

Application/Interview

Knowledge of faculty-specific software applications and systems used in higher education environments

Essential

Application/Interview

Excellent customer service skills and ability to take ownership of service issues providing advice and solutions, through resolutions and responding efficiently and effectively to enquiries from faculty staff and students

Essential

Application/Interview

Excellent written and verbal communication skills, adept at tailoring messages to diverse faculty audiences (technical & non-technical, academic & professional services)

Essential

Application/Interview

Excellent organisational skills with the ability to prioritise demands, manage your own resource requirements and plan and progress work activities in collaboration with colleagues

Essential

Application/Interview

Ability to make decisions with an appreciation of risk, benefits and longer term implications, aligning with process, policy and faculty business requirements

Essential

Application/Interview

Ability to work with a high level of accuracy and attention to detail

Essential

Application/Interview/Assessment

Scripting skills e.g. PowerShell, Python, Bash, or other scripting languages

Desirable

Application/Interview

Ability to document and review processes and procedures, sharing good practice with colleagues and peers

Desirable

Application/Interview

Further Information

Grade

Line manager

Campus IT Manager

Direct reports

None

Our website

https://www.sheffield.ac.uk/it-services/about ()

For informal enquiries about this job contact Natasha Nugent, Campus IT Support Manager at [email protected]

Our vision and strategic plan

We are the University of Sheffield. This is our vision: sheffield.ac.uk/vision ().

What we offer

A minimum of 38 days annual leave including bank holiday and closure days (pro rata) with the ability to purchase more.
Flexible working opportunities, including hybrid working for some roles.
Generous pension scheme.
A wide range of discounts and rewards on shopping, eating out and travel.
A variety of staff networks, providing opportunities for social interaction, peer support and personal development (for example, Race Equality, LGBT+, Women’s and Parent’s networks).
Recognition Awards to reward staff who go above and beyond in their role.
A commitment to your development access to learning and mentoring schemes;
A range of generous family-friendly policies
- paid time off for parenting and caring emergencies
- support for those going through the menopause
- paid time off and support for fertility treatment
- and more

We are a Disability Confident Employer. If you have a disability and meet the essential criteria for this job you will be invited to take part in the next stage of the selection process.

We are a research university with a global reputation for excellence. Our ideas and expertise change the world for the better, making a real difference to society. We know that when people come together with different views, approaches and insights it can lead to richer, more creative and innovative teaching and research and the highest levels of student experience. Our University Vision (www.sheffield.ac.uk/vision) outlines our commitment to building a diverse community of staff and students that recognises and values the abilities, backgrounds, beliefs and ways of living for everyone.

Apply Now

Refine Your Search

technical support occupations jobs in old brampton, dby

IT Support Technician

Desktop Support Analyst

Digital Transformation - IT Service Support Agent