Technical officer Work, Jobs in Wallasey, Msy (with Salaries)

Service Improvement Officer
The Riverside Group —Liverpool
- £37,240.05 - £40,986.28 a year
- Full-time
- Hybrid work
- CRM software
- Continuous improvement
- Travel
1d
Operational Support Officer
HM Courts and Tribunals Service —Liverpool
- £25,582 a year
- Part-time
- Customer service
- Presentation skills
- Organisational skills
- Annual leave
9d
Business Analyst
Home Office —Liverpool
- £41,750 - £48,250 a year
- Full-time
- Remote
- Analysis skills
- Presentation skills
- Travel
- Annual leave
10d
Senior Administrative Officer - Electronic Monitoring
HM Prison & Probation Service —Birkenhead
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Outlook
- English
- Annual leave
- Employee discount
9d
Digital Forensic Unit (DFU) Investigator
North Wales Police —St. Asaph
- £40,383 - £42,612 a year
- Full-time
- Computer Science
- Computer networking
- Communication skills
8d
Mobile Device Extraction Technician
North Wales Police —St. Asaph
- £33,603 - £35,772 a year
- Weekend availability
- Computer Science
- Communication skills
8d
Technical Support Officer (Environmental Health)
Denbighshire County Council —Rhuthun
- £29,064 - £30,024 a year
- Full-time
4d
Training Officer (Electrical Installation)
City & Guilds Group —Warrington
- From £42,000 a year
- Hybrid work
- Computer literacy
- Maintenance
- Microsoft Office
- Annual leave
- Employee assistance programme
10d
Customer Relations Manager, SEO, Perm, Liverpool
Charity Commission —Liverpool
- £44,027 a year
- Part-time
- Hybrid work
- Analysis skills
- Presentation skills
- Continuous improvement
- Annual leave
- Employee discount
Finance, Revenues & Payments Technical Officer
West Lancashire Borough Council —Ormskirk
- £28,598 - £31,022 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
- Annual leave
Data Lead Officer - Changing Futures
Knowsley Council —Knowsley
- £42,839 - £44,075 a year
- Temporary
- Hybrid work
- Analysis skills
- Presentation skills
- Leadership
- Flexible schedule
12d
Employment Support Officer
Cheshire West and Chester Council —Ellesmere Port
Childrens Rights and Participation Support Officer
Cheshire West and Chester Council —Ellesmere Port
- Hybrid work
- Experience working with children
Quality Assurance and Improvement Officer
Cheshire West and Chester Council —Ellesmere Port
- Organisational skills
- Communication skills
IT Systems Support Officer
Progress Housing Group Ltd —Leyland
- £37,364 - £38,684 a year
- Customer service
- SQL
- Communication skills
- Employee assistance programme
- Sick pay
Senior Assistant Technical Officer - Stores and Distribution
Liverpool University Hospitals NHS Foundation Trust —Liverpool
- £25,760 - £27,476 a year
- Weekend availability
- Management
- Rehabilitation centre
- Training & development
5d
Property Services – Compliance Officer
Warrington Housing Association —Warrington
- £37,243.57 a year
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
2d
Career grade 7-10 Senior Finance Assistant / Finance Officer
Cheshire West and Chester Council —Ellesmere Port
- Analysis skills
Customer Support Technician (1st Line Support)
Angel Solutions —Liverpool
- £26,000 - £28,000 a year
- Full-time
- Hybrid work
- English
- No degree
- Communication skills
- Annual leave
Quick apply
5d
Business Support Officer (SEN Casework)
Cheshire West and Chester Council —Ellesmere Port
- Administrative experience
- IT
- Communication skills
9d

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Service Improvement Officer

The Riverside Group -
Liverpool

Apply Now

Job details

Full-time | Fixed term contract
£37,240.05 - £40,986.28 a year
1 day ago

Benefits

Company pension

Qualifications

CRM software
Stakeholder engagement
Report writing
Report generation
Stakeholder collaboration
Stakeholder liaison
Lean
Complaint handling
Continuous improvement
Continuous improvement cycles oversight
Organisational skills
Communication skills
Project progress tracking
Progress tracking

Full job description

Job Title: Service Improvement Officer
Contract Type: Fixed Term Contract until 31/07/2027
Salary: £37,240.05 Per Annum (£40,986.28 is achieved after 12 successful performances in the role) Per Annum
Working Hours : 35 hours per week
Working Pattern: Monday-Friday in line with our hybrid working policy. Each Wednesday, in person at our Speke Office
Location: Speke, Liverpool

If you share our values and are excited about making a significant impact at Riverside, please ensure you attach a current CV and covering letter. At Riverside we recruit to potential not just on skills and experience, so we encourage you to apply even if you don't meet all the essential criteria on the job description.
Please note that whilst we will accept applications on the basis of any form of valid legal permission to work in the UK, we will be surrendering the Riverside Sponsorship licence, so for the avoidance of doubt, we are unable to apply for any further sponsorships whether on behalf of existing colleagues or candidates.

The difference you will make as a Service Improvement Officer
To support the delivery of service improvement across Asset Services, using performance data, customer feedback, technical evaluations and operational insight to identify issues, support service reviews and help embed improvements that enhance service quality and customer outcomes.

About you
We are looking for someone with:

Experience working in a performance, service improvement, complaints, or operational support role (preferably within housing, property services or a similar environment).
Ability to analyse data and information to identify trends and support improvement activity
Good organisational skills with the ability to manage multiple tasks and track progress against actions.

Why Riverside?
At Riverside, we’re a housing association with a difference – enhancing the everyday for all our customers. For 90 years, we’ve been revitalising neighbourhoods and supporting communities by providing the homes they need to live full, fulfilling and rewarding lives.

We have a portfolio of over 75,000 affordable residential and retirement homes across the UK. Our work ranges from homelessness services to social care, employment support to retirement living, and we need the best people on board to help us.
Working with us, you’ll enjoy:

Competitive pay & generous pension
28 days holidays plus bank holidays
Flexible working options available
Investment in your learning, personal development and technology
A wide range of benefits

Diversity and Inclusion at Riverside:
We are inclusive. At Riverside, we value diversity in all its forms. We foster a workplace where all individuals are respected, empowered, and heard. Our commitment to inclusivity drives our success and enriches the lives of our customers and colleagues.

Riverside is a Disability Confident Employer and operates a Guaranteed Interview Scheme for any applicant who declares they have a disability. If the applicant meets the minimum requirements for the role (as set out in the role profile and/or person specification) they will be guaranteed an interview.

Applications may close before the deadline, so please apply early to be considered.

Role Profile
Accountabilities:

Analyse performance data, complaints and customer feedback to identify trends, root causes and improvement opportunities, supporting the reduction of repeat issues and improving service outcomes.
Support the development and implementation of service improvement initiatives, ensuring actions are tracked, monitored and embedded into day-to-day operations.
Assist with service reviews and process mapping activities to improve end-to-end customer journeys and operational efficiency.
Contribute to lessons learned activity by capturing insights from complaints, audits, post-inspections and feedback, ensuring learning is recorded and shared across teams.
Maintain logs and trackers to monitor actions arising from service improvement plans, ensuring progress is visible and outcomes are achieved.

Stakeholder Engagement

Work collaboratively with internal teams (e.g. Repairs, Customer Service, Compliance) and external partners to support the delivery of improvement initiatives.
Support the facilitation of workshops, meetings and feedback sessions to gather insight from colleagues and customers on service performance and improvement opportunities.
Assist in preparing reports, presentations and updates for stakeholders, ensuring clear communication of findings and progress.

Compliance & Risk

Ensure all activities are delivered in line with relevant policies, procedures and regulatory requirements, including housing and consumer standards.
Support the identification and monitoring of risks relating to service delivery and improvement activity, escalating issues where required.
Maintain accurate records and documentation to support audit trails, compliance checks and regulatory reporting.

Innovation & Continuous Improvement

Promote a culture of continuous improvement by supporting innovation, sharing good practice and encouraging learning from service performance.
Support digital and process improvement initiatives that enhance service delivery and customer experience

Other Duties

The Service Improvement Officer may be required to undertake additional duties in line with business needs. They will actively promote a performance-focused, customer-centric culture within Asset Services and ensure all activities comply with the Group’s data protection and health & safety policies.

Other Information

Reports to: Service Improvement Manager
Working pattern: Monday to Friday- Hybrid working
Travel requirements: The Performance & Improvement Team are required to work from our Speke Office every Wednesday

Person specification
Knowledge, Skills and Experience
Essential

Experience working in a performance, service improvement, complaints, or operational support role (preferably within housing, property services or a similar environment).
Ability to analyse data and information to identify trends and support improvement activity
Good organisational skills with the ability to manage multiple tasks and track progress against actions.
Strong communication skills, with the ability to present information clearly in reports and presentations.
Experience working collaboratively with a range of stakeholders.

Desirable

Knowledge of social housing, asset management, repairs and maintenance services.
Understanding of housing regulation, consumer standards or Housing Ombudsman requirements.
Experience supporting audits, inspections or quality assurance processes.
Experience using data/insight tools (e.g. Excel, Power BI, CRM systems).
Awareness of service improvement methodologies (e.g. Lean, continuous improvement approaches).

Apply Now

Refine Your Search

technical officer jobs in wallasey, msy

Service Improvement Officer

Operational Support Officer

Business Analyst

Senior Administrative Officer - Electronic Monitoring

Digital Forensic Unit (DFU) Investigator

Mobile Device Extraction Technician

Technical Support Officer (Environmental Health)

Training Officer (Electrical Installation)

Customer Relations Manager, SEO, Perm, Liverpool

Finance, Revenues & Payments Technical Officer

Data Lead Officer - Changing Futures

Employment Support Officer

Childrens Rights and Participation Support Officer

Quality Assurance and Improvement Officer

IT Systems Support Officer

Senior Assistant Technical Officer - Stores and Distribution

Property Services – Compliance Officer

Career grade 7-10 Senior Finance Assistant / Finance Officer

Customer Support Technician (1st Line Support)

Business Support Officer (SEN Casework)

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