Customer service/data entry Work, Jobs in Reading, Eng (with Salaries)

Customer Service Assistant
A.L.O.B Ltd —Send
- £30,000 a year
- Full-time
- CRM software
- Google Suite
- Microsoft Office
- Free parking
Quick apply
3d
Cargo Agent
Dnata UK —London
- Night shift
- Customer service
- English
- Travel
2d
Business Support Administrator
West Berkshire Council —Newbury
- £26,403 - £28,598 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- English
- Annual leave
- Employee assistance programme
8d
Bank Administrator
PracticePlusGroup —High Wycombe
- £12.72 an hour
- Full-time
- Administrative experience
- Data entry
- Front desk
International Admissions Officer
Buckinghamshire New University —High Wycombe
- £29,588 - £33,002 a year
- Weekend availability
- Hybrid work
- Nursing
- Administrative experience
- University
- Annual leave
- Employee discount
4d
Logistics Operative
UK Research and Innovation (UKRI) —Didcot
- £25,842 a year
- Full-time
- Computer literacy
- First Aid Certification
- Continuous improvement
- Annual leave
- Flexible schedule
14d
Patient Care Coordinator in Luxury Private Hospital
Berkshire Grove Hospital —Maidenhead
- £14 - £16 an hour
- Full-time
- Administrative experience
- Data entry
- Organisational skills
- Free parking
Quick apply
2d
Office Assistant and Receptionist
CSS Cleaning Services —Farnborough
- £12.71 an hour
- Part-time
- Computer literacy
- English
- Data entry
- Free parking
Quick apply
2d
Business Support Associate
TEK Systems —Bracknell
- Full-time
- Oracle
- Salesforce
- Data entry
Warehouse Team Member
Avery Dennison —High Wycombe
- £25,000 - £25,500 a year
- Part-time
- Computer literacy
- Travel
- Data entry
- Free parking
- Employee assistance programme
Quick apply
Hire Desk Controller
National Lifting Solutions Ltd —Maple Cross
- £30,000 - £36,000 a year
- Full-time
- Computer literacy
- Data entry
- Organisational skills
- Free parking
Quick apply
12d
Sea Freight Import Clerk
KRL —Aldershot
- £28,000 - £30,000 a year
- Full-time
- Data entry
- Organisational skills
- In-person
- Free parking
- Work from home
Quick apply
Programme Administrator
University of Oxford —Oxford
- £18.80 an hour
- Temporary
- Microsoft Outlook
- Doctoral degree
- Computer literacy
- Annual leave
- Employee assistance programme
4d
Payroll Assistant
Surrey Police —Guildford
- £26,875 - £29,670 a year
- Full-time
- Data entry
- Typing
- Communication skills
- Annual leave
- Employee discount
8d
HR Officer
University of Oxford —Oxford
- £18.80 an hour
- Computer Science
- Microsoft Office
- Administrative experience
- Annual leave
10d
Customer Service / Project Manager
GK Signs & Screenprint Ltd —Alton
- £35,000 - £45,000 a year
- Full-time
- CRM software
- Analysis skills
- Maths
- Free parking
Quick apply
Office Administrator
European Instruments —Headington
- From £25,750 a year
- Full-time
- CRM software
- Data entry
- In-person
- Free parking
Quick apply
3d
Dental Receptionist/Administrator
HCRG Care Group —Guildford
- £24,853 a year
- English
- Administrative experience
- Data entry
- Employee discount
Quick apply
Maternity Cover - Patient Co-ordinator
Chawton Park Surgery —Alton
- From £12.71 an hour
- Part-time
- Administrative experience
- In-person
- Office experience
- Free parking
- Sick pay
Quick apply
Sales and Marketing Representative
Juss Marketing —Slough
- £450 - £600 a week
- Weekend availability
- Customer service
- No experience needed
- Communication skills
- Employee discount

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customer service/data entry jobs near reading, eng

Customer Service Assistant

A.L.O.B Ltd
Send

Quick apply

Job details

Graduate | Full-time
£30,000 a year
3 days ago

Benefits

Free parking
On-site parking

Qualifications

Live chat
CRM software
Google Suite
Sales support
Customer service call handling
Inbound customer enquiry call handling
Returns processing
Microsoft Office Suite
Complaint handling
Microsoft Office
Data entry
Customer interaction
Communication skills
Supply chain customer service
A Level

Full job description

Role Overview

The Customer Service Assistant serves as the first point of contact for customers, providing support via phone, email, and chat. You’ll help resolve enquiries, process orders, and ensure a seamless customer experience that upholds our company’s reputation for excellence for our 3 Brands: Ram Rugby, Ram Cricket & Uber Games. This role will support the Sales & Operations team by handling customers' queries and issues professionally, accurately, and promptly whilst maintaining a friendly, personal and individual approach.

Reporting To: Head of Operations

Key responsibilities

1. Responsible for managing the customer’s experience which includes:

a. Respond promptly and courteously to customer inquiries across multiple channels (phone, email, live chat). Judging the best way to resolve the query, ensuring the customer is happy but also considering the business impact of each decision.

b. Assist customers with product/service questions, order placement, returns, and billing issues.

c. Follow up with customers to ensure their issues are resolved and they’re satisfied with the outcome.

d. Accurately enter and update customer information in the CRM system.

e. Log all issues and report on all areas to ensure Customer feedback loops lead to improvement

f. Dealing with all returned items, contacting customers where necessary and processing either replacement or refund and maintaining a log.

g. Escalate complex or unresolved issues to Head of Operations or management.

h. Liaising with the team at the 3PL warehouse and maintaining good communication to ensure smooth running of deliveries and logging claims when necessary.

i. Chase factories and update customers chasing PO products.

2. Meet or exceed individual and team performance metrics (response time, resolution rate, customer satisfaction).

3. Monitoring online & social channels and responding appropriately.

4. Work as part of the wider team providing additional cover as and when needed.

Key Requirements

· Great Communication: Clear, empathetic verbal and written communication skills.

· Problem-Solving: Ability to analyse issues, think critically, and propose effective solutions.

· Technical Proficiency: Comfortable using CRM tools, ticketing systems, and basic office software (e.g., MS Office or Google Workspace).

· Time Management: Organise tasks effectively to handle high volumes of inquiries without sacrificing quality.

· Teamwork: Collaborative mindset and willingness to support colleagues. Demonstrable experience of working with small teams.

· Adaptability: Ability to handle change and multitask in a fast-paced environment.

· Attention to Detail: Accurate data entry and careful documentation of customer interactions.

· Education: Strong A-Level results

· Located in commuting distance to Surrey office

Nice to have ‘s

· Passion and Interest in Sports & Games - particularly Rugby and Cricket

Job Types: Full-time, Graduate

Pay: £30,000.00 per year

Benefits:

Free parking
On-site parking

Work Location: In person

Quick apply

Refine Your Search

customer service/data entry jobs in reading, eng

Customer Service Assistant

Cargo Agent

Business Support Administrator

Bank Administrator

International Admissions Officer

Logistics Operative

Patient Care Coordinator in Luxury Private Hospital

Office Assistant and Receptionist

Business Support Associate

Warehouse Team Member

Hire Desk Controller

Sea Freight Import Clerk

Programme Administrator

Payroll Assistant

HR Officer

Customer Service / Project Manager

Office Administrator

Dental Receptionist/Administrator

Maternity Cover - Patient Co-ordinator

Sales and Marketing Representative

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