Customer success manager Work, Jobs in Cottenham (with Salaries)

Customer Success Manager
Clarivate —Cambridge
- Full-time
- Hybrid work
- Salesforce
- Bachelor's degree
- No degree
Lodge Sales Manager
Cambridge Country Club —Cambourne
- £30,000 - £40,000 a year
- Weekend availability
- Hospitality
- Management
- Sales
Quick apply
Associate Business Development Manager
Beyond Co —Newmarket
- £26,500 - £28,500 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Administrative experience
- Health & wellbeing programme
- Work from home
Quick apply
Customer and Trading Manager - Nightshift
Sainsbury's —Cambridge
- From £31,700 a year
- Night shift
- Management
- Customer service
- Leadership
- Employee discount
Marketing and Business Development Specialist Startups(EMEA)
MathWorks —Cambridge
- Hybrid work
- CRM software
- Doctoral degree
- Master's degree
Cloud Intelligence Business Development Manager - EMEA, AWS Cloud Intelligence
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Sales
- AWS
- Bachelor's degree
Graduate Management Trainee - Cambridge
Enterprise Mobility —Cambridge
- Full-time
- Sales
- Customer service
- Bachelor's degree
Merchant Success Manager - eCommerce
Worldpay (UK) Limited —Cambridge
- Communication skills
Quick apply
7d
Sales Leader- UK & Ireland
Watts Industries UK —St. Neots
- CRM software
- Sales
- Engineering
Quick apply
Customer Experience Manager
Sainsbury's —Huntingdon
- From £32,700 a year
- Management
- Leadership
- Employee discount
Customer Care Coordinator
Public Library of Science —Cambridge
- £24,000 - £26,000 a year
- Remote
- CRM software
- Customer service
- Salesforce
Customer Account Manager - Huntingdon
Construo —Huntingdon
- £30,000 - £40,000 a year
- Full-time
- Customer service
- Organisational skills
- Communication skills
Multi Brand Account Manager - Penhaligon's/Byredo John Lewis Cambridge
PUIG —Cambridge
- Microsoft Excel
- Leadership
Ophthalmology Account Manager
ZEISS Group —Cambridge
- Full-time
- CRM software
- Sales
- Salesforce
11d
Store Manager
THOMAS SABO —Cambridge
- Up to £35,000 a year
- Full-time
- Management
- Sales
- Customer service
- Annual leave
- Referral programme
Quick apply
Programme Manager
Progressive Property —Peterborough
- £28,000 - £35,000 a year
- Full-time
- Salesforce
- IT
- In-person
Quick apply
14d
Administrative Support
MTS Suction Systems UK Ltd —Ely
- £22,000 - £26,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
6d
Customer and Trading Manager - Online
Sainsbury's —Haverhill
- From £31,700 a year
- Management
- Customer service
- Leadership
- Employee discount
Account Manager, Global Financial Services
AWS EMEA SARL (UK Branch) —Cambridge
- Full-time
- Sales
- Business development
- AWS
11d
Client Engagement Manager - C&M - Manufacturing Innovation - UK
PA Consulting —Melbourn
- Full-time
- Hybrid work
- Sales
- Business development
- Bachelor's degree
- Annual leave
13d

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Customer Success Manager

Clarivate -
Cambridge

Apply Now

Job details

Full-time

Qualifications

Salesforce
Bachelor's degree
IT
Customer support
Account management
Leadership

Full job description

We are looking for an experienced Customer Success Manager to join our global Customer Success team! The main purpose of the Customer Success Manager is to retain an assigned book of business, identify and mitigate risk, and support the growth of key customers. Working proactively with customers, you will help drive value derived from the library software solutions by supporting their desired business outcomes.

You will add value and build trusting, lasting relationships by applying industry and product knowledge, relevant experience, and a deep understanding of your customers. Utilizing your strong attention to detail, you will identify early indicators of account risk, proactively mitigating and escalating to leadership when necessary. If this sounds like an opportunity you are interested in, then we would love to talk to you!

About You – experience, education, skills, and accomplishments.

Bachelor’s degree in related field / or equivalent work experience.
5 years of Customer Success, Account Management or similar experience managing customer relationships.

It would be great if you also had . . .

Technical experience with library software solutions from Ex Libris, such as, Alma, PrimoVE or Leganto or similar library solution(s.) A background in academic libraries, government, or higher education
Experience using a Customer Success software platform (Salesforce.com, Gainsight, etc.) Ability to define and establish goals based on customer needs and our business capabilities and execute a well-defined customer success and engagement plan
Experience providing online training and/or customer support in a similar information services or SaaS organizations that sell to the academic library market.

What will you be doing in this role?

Become a trusted advocate/advisor to customers: gain insight, offer recommendations, and provide the support needed to attain stated outcomes.
Deliver an exceptional customer experience: ensure customers are deriving value from Ex Libris (part of Clarivate) products and services; work with colleagues across the organization to ensure swift issue resolution.
Oversee customer training & implement customer adoption strategies to maximize usage, satisfaction, and ROI.
Drive growth: secure the existing business and identify expansion opportunities across the range of products and services offered by Clarivate.
Provide high-level governance and operational oversight: establish and maintain effective internal working relationships by coordinating with geographically distributed virtual matrix teams across multiple business verticals and functions, including Sales, Finance, Product Management, Product Marketing, Software Support, Professional Services, and Customer Service; conduct internal reviews with relevant stakeholders to ensure continuous customer focus, commitment and engagement.
Deliver regular business reviews: collaborate with Sales and other internal partners to coordinate and deliver regular reviews of progress against documented goals, priorities, and success criteria to key customer operational contacts and decision-makers.
Support the Customer Success mission: assist Customer Success leadership by identifying, leading, and reporting on key initiatives to further the mission and expansion of Customer Success within Clarivate.
Partner and Mentor: support goal of best-in-class team by sharing knowledge in areas of expertise; provide input to leadership on areas of potential improvement.

About the Team

Our A & G Customer Success team sits within the Revenue organization. Our team is comprised of colleagues across the Americas and the globe who are passionate about helping higher education institutions and libraries achieve their goals. What we do matters to librarians who need smoother paths to fulfilling their missions to help students, faculty, and researchers think forward.

Hours of Work

This is a full-time, permanent position based in UK. This role will require hybrid working from our London or Cambridge offices (2-3 days per week in office, rest of week remote).

This position requires weekday (Monday - Friday) attendance with some scheduling flexibility available to adjust to various global time zones as needed.

#LI-Hybrid, #LI-Onsite

At Clarivate, we are committed to providing equal employment opportunities for all persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

At Clarivate, we are committed to providing equal employment opportunities for all qualified persons with respect to hiring, compensation, promotion, training, and other terms, conditions, and privileges of employment. We comply with applicable laws and regulations governing non-discrimination in all locations.

Apply Now

Refine Your Search

customer success manager jobs in cottenham

Customer Success Manager

Lodge Sales Manager

Associate Business Development Manager

Customer and Trading Manager - Nightshift

Marketing and Business Development Specialist Startups(EMEA)

Cloud Intelligence Business Development Manager - EMEA, AWS Cloud Intelligence

Graduate Management Trainee - Cambridge

Merchant Success Manager - eCommerce

Sales Leader- UK & Ireland

Customer Experience Manager

Customer Care Coordinator

Customer Account Manager - Huntingdon

Multi Brand Account Manager - Penhaligon's/Byredo John Lewis Cambridge

Ophthalmology Account Manager

Store Manager

Programme Manager

Administrative Support

Customer and Trading Manager - Online

Account Manager, Global Financial Services

Client Engagement Manager - C&M - Manufacturing Innovation - UK

I want to receive the latest job alerts for customer success manager in cottenham

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