Information and support coordinator Work, Jobs in Sheffield, Eng (with Salaries)

Client Support Coordinator
Harper James —Sheffield
- £30,000 - £35,000 a year
- Hybrid work
- CRM software
- Business development
- Analysis skills
Quick apply
Immigration Coordinator
Fragomen —Sheffield
- Full-time
- Hybrid work
- Microsoft Word
- Word processing
- Administrative experience
- Annual leave
- Employee assistance programme
Customer Onboarding Coordinator
Safetykleen —Dinnington
- £28,000 a year
- Full-time
- Customer service
- Microsoft Office
- Organisational skills
- Employee assistance programme
- Employee discount
Quick apply
11d
Customer Care Coordinator
Keepmoat Homes —Doncaster
- Full-time
- Customer service
- Employee assistance programme
- Employee discount
Administrator
University of Sheffield —Rotherham
- £25,249 - £28,031 a year
- Part-time
- Hybrid work
- Customer service
- Mentoring
- Organisational skills
- Annual leave
- Employee discount
8d
Finance & HR Coordinator
EHS Projects —Sheffield
- £28,000 - £31,000 a year
- Part-time
- Hybrid work
- Human resources
Quick apply
4d
Research Associate (Networks Evidence and Evaluation Officer)
University of Sheffield —Sheffield
- £38,784 - £47,389 a year
- Full-time
- Hybrid work
- Doctoral degree
- University
- Organisational skills
- Annual leave
- Employee discount
Inclusion Coordinator – Maternity Cover
Chesterfield College —Chesterfield
- £24,800 - £33,419 a year
- Full-time
- IT
- Annual leave
- Employee assistance programme
15h
Patient Pathway Coordinator
Sheffield Children's NHS Foundation Trust —Sheffield
- £28,392 - £31,157 a year
- Full-time
- Annual leave
9d
Urban Outfitters Visual Coordinator (NEW STORE) - Sheffield, UK
Urban Outfitters —Sheffield
- Full-time
- Travel
- Organisational skills
- Retail management
- Annual leave
- Employee assistance programme
Commercial Hub Coordinator
Veezu —Sheffield
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Recruitment Coordinator
NHS Blood and Transplant —Barnsley
- £28,392 - £31,157 a year
- Full-time
- Hybrid work
- Customer service
- Word processing
- Microsoft Office
- Annual leave
- Employee assistance programme
3d
BIM Coordinator
Glanua —Sheffield
- Full-time
- Microsoft Excel
- Organisational skills
- Communication skills
Quick apply
Academic Tutor (Project Skills for STEM)
Study Group —Sheffield
- Up to £39.41 an hour
- Part-time
- Microsoft Excel
- Engineering
- Education
Quick apply
10d
IT Asset Coordinator
DFS —Doncaster
- Management
- IT
- Leadership
- Employee assistance programme
- Employee discount
Quick apply
Health & Safety Coordinator
Great Bear —Worksop
- Full-time
- Microsoft Office
- IT
- Communication skills
Quick apply
Creative Provision Facilitator - HMP New Hall
Ministry of Justice —Wakefield
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Annual leave
1d
Activity Coordinator
Rotherham Metropolitan Borough Council —Rotherham
- £26,340 - £26,472 a year
- Part-time
- First Aid Certification
- Communication skills
9d
Patient Flow Admissions Team Leader
Mid Yorkshire Teaching NHS Trust —Wakefield
- £28,392 - £31,157 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
11d
Care Coordinator
ALICELYN HEALTHCARE LTD —Rotherham
- £29,744 a year
- 8 hour shift
- Microsoft Excel
- Computer literacy
- Supervising experience
- Free parking
- Annual leave
Quick apply

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information and support coordinator jobs near sheffield, eng

Client Support Coordinator

Harper James -
Sheffield

Quick apply

Job details

£30,000 - £35,000 a year

Benefits

Discounted gym membership
Car scheme

Qualifications

CRM software
Business development
Analysis skills
Organisational skills
HubSpot
Communication skills

Full job description

Client Support Coordinator

Location: Sheffield – Hybrid with a possibility of remote

Reporting line: You will report directly to our Client Operations Manager, ensuring alignment with firm wide goals and priorities.

Salary : £30-£35k depending on experience

About the Role

We are seeking an experienced and proactive Client Support Coordinator to oversee and enhance the firm’s client service delivery within our Client Operations function. This is a senior operational role, acting as the key escalation point for complex client matters and leading the day-to-day coordination of the Client Support Unit. You will bridge operational delivery and strategic service improvement, ensuring high standards of client care, data integrity, and efficiency across all client-facing processes. You will work closely with fee earners, Account Managers, Compliance, Accounts, Business Development and Marketing to ensure our client experience remains consistent, responsive and aligned with firm values.

What You Will Be Doing

You will play a central role in safeguarding and strengthening the firm’s client support operations. Your responsibilities will include:

Overseeing day-to-day client support activity, ensuring inbox triage, ticket management and query resolution are handled efficiently and professionally.
Acting as the senior escalation point for complex queries and minor complaints, ensuring timely and effective resolution.
Safeguarding HubSpot data integrity, including accurate association of finance and fee earner communications, maintaining workflow accuracy and ensuring reliable client records.
Managing plan renewals, closures and billing accuracy, ensuring data, rates and plan information remain aligned across systems.
Leading the operational management of Extend plans, including manual usage reconciliation, renewal and pricing support, tier changes and workflow updates.
Providing reporting support for client activity and plan performance, including legacy reporting requirements for specific Extend clients.
Liaising closely with Accounts, fee earners and Account Managers to resolve billing queries, reconcile data and maintain operational accuracy.
Monitoring service metrics and identifying opportunities to streamline processes and reduce manual workload.
Supporting junior team members to maintain service quality and consistency.

About Harper James

Harper James is a full-service commercial law firm designed specifically to support ambitious SMEs. Our unique subscription-based model is redefining how legal services are delivered, making high-quality legal support more accessible, transparent and commercially aligned. We have grown rapidly and recently secured private equity backing from LDC to support our next phase of expansion. This is an exciting time to join a firm that is leading innovation within legal services.

What We Are Looking For

We are looking for someone who combines operational oversight with a strong client service mindset and the confidence to engage senior stakeholders.

You will ideally have:

At least three years’ experience in client services, legal operations or business support within a legal or professional services environment.
Experience managing complex client escalations and service delivery workflows.
Strong working knowledge of CRM systems, ideally HubSpot, and operational reporting tools.
Experience producing and interpreting service performance data.
Proven ability to create or refine SOPs and training documentation.
Excellent written and verbal communication skills, with confidence working alongside senior stakeholders.
Strong organisational skills and the ability to prioritise and make sound decisions independently. Skills and Attributes
Calm and professional under pressure.

• Accountable for service quality and client outcomes. • Strong analytical mindset with a focus on improvement.

Confident leading and mentoring others.
Collaborative and able to build relationships across departments.
Proactive and solutions-focused.
Committed to confidentiality, professionalism and integrity.

The bottom Line

An opportunity to play an important part in the next phase of growth for a law firm leading innovation within legal services.
An environment with no politics, no bureaucracy, working with a passionate, supportive and dedicated team who all play a fundamental part in the success and continued growth of the business.
33 days holiday, including public holidays.
Option to buy up to 5 holiday days a year.
Private Healthcare
Death in service benefit.
Access to our electric car scheme
Discounted gym memberships, access to retailer discounts, team socials and more!

NO AGENCIES PLEASE

Quick apply

Refine Your Search

information and support coordinator jobs in sheffield, eng

Client Support Coordinator

Immigration Coordinator

Customer Onboarding Coordinator

Customer Care Coordinator

Administrator

Finance & HR Coordinator

Research Associate (Networks Evidence and Evaluation Officer)

Inclusion Coordinator – Maternity Cover

Patient Pathway Coordinator

Urban Outfitters Visual Coordinator (NEW STORE) - Sheffield, UK

Commercial Hub Coordinator

Recruitment Coordinator

BIM Coordinator

Academic Tutor (Project Skills for STEM)

IT Asset Coordinator

Health & Safety Coordinator

Creative Provision Facilitator - HMP New Hall

Activity Coordinator

Patient Flow Admissions Team Leader

Care Coordinator

I want to receive the latest job alerts for information and support coordinator in sheffield, eng

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