Service desk technician Work, Jobs in Crayford, Ken (with Salaries)

Service Desk Support Technician
Ashurst LLP —London
- Monday to Friday
- Bachelor's degree
1d
Global Tier 1 Service Desk Technician
KBR —Leatherhead
- Weekend availability
- Hybrid work
- Azure
- Computer Science
- Customer service
- Annual leave
- Flexible schedule
IT Support Technician
Elevate Technology Group —Loughton
- £28,000 - £32,000 a year
- Customer service
- Microsoft Office
- Computer networking
IT Support Technician
MAL Contractors (Civil Engineering) Ltd —London
- £24,420.00 - £47,101.73 a year
- Temporary
- Software troubleshooting
- Customer service
- Windows
Quick apply
Senior IT Site Technician & Endpoint Security Engineer, London
8x8, Inc. —London
- Full-time
- Microsoft Access
- Computer Science
- Bachelor's degree
9d
Senior Facilities Coordinator
The Millennium Group —London
- £54,000 - £57,000 a year
- Full-time
- Maintenance
- Bachelor's degree
- Business
Quick apply
Sr IT Systems Engineer
Palo Alto Networks —London
- Full-time
- Analysis skills
- Bachelor's degree
- APIs
1st Line Network Technician
Exponential-e —London
- IT
- Phone etiquette
- Communication skills
- Referral programme
Quick apply
8d
AV Technician
Metro Production Group —Battersea
- Full-time
- Microsoft Powerpoint
- Microsoft Office
- Organisational skills
- Annual leave
- Sick pay
Quick apply
14h
AV Cover Technician
Kinly —London
- Full-time
- Organisational skills
- Time management
Quick apply
2d
Operations Intern
Bombardier —Westerham
- Customer service
- Internship
Gas Engineering Supervisor
JLL —London
- Driving
- Mentoring
- SharePoint
Nail Technician
Polished Nails and Cocktails —Esher
- £100 - £110 a day
- Full-time
- Social media management
- Customer service
- Organisational skills
Quick apply
Experienced Stylist
House of Hair Chelmsford —Chelmsford
- £24,500 - £30,000 a year
- Full-time
- Customer service
- Hair styling
- Front desk
Quick apply
Nail Technician
Premium pedicures —London
- £14 - £15 an hour
- Full-time
- Social media management
- Customer service
- Front desk
Quick apply
Junior IT Support Technician
Code X London —London
- £25,500 - £32,000 a year
- Full-time
- Hybrid work
- Software troubleshooting
- Windows
- Microsoft Office
- Gym membership
- Life insurance
Quick apply
7d
IT Help Desk Technician
Juvo IT —West Malling
- £25,500 - £26,000 a year
- Full-time
- Hotel
- SharePoint
- IT
- Free parking
Quick apply
11d
IT & Network Support Technician
Skye Business Solutions —London
- Full-time
- Azure
- Customer service
- Windows
Quick apply
Customer IT Support Apprenticeship
Computacenter —London
- £19,500 a year
- Full-time
- Customer service
- English
- IT
1d
Desktop Support Engineer
Cognizant —London
- Full-time
- Hybrid work
- Azure
- Microsoft Outlook
- Customer service
1d

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Service Desk Support Technician

Ashurst LLP -
London

Apply Now

Job details

1 day ago

Qualifications

Operating systems
MCSE
Technical support
Bachelor's degree
Computer hardware
CompTIA Network+
ServiceNow
CompTIA A+

Full job description

Ashurst Perkins Coie is seeking a qualified and dynamic individual to take on the role of Service Desk Support Technician in our London office. The individual in this role will serve as a member of the Immediate Response Team (Service Desk) designed to be a "top of the funnel" concept for all support requests across the firm. The Service Desk Support Technician will become proficient in routing all support requests to a standard and centralized support desk in an effort to maximize resources in the local offices and allow for higher quality desk-side/concierge-level service as well as a more dynamic A/V experience.

The Service Desk Support Technician will work Monday through Friday, 9:30 a.m. to 6:30 p.m. London time.

ESSENTIAL FUNCTIONS

These essential functions are primary job duties that incumbents must be able to perform unassisted or with some reasonable accommodation.

Quickly resolve end-user issues that come into the team over the phone, through e-mail, or potentially via chat.
Handle approximately 200 daily support requests with other team members via various communication channels.
Properly and thoroughly document all elements of a support case in the Incident Management System (ServiceNow).
Prioritize properly and communicate effectively. Escalate issues as appropriate.
Ensure user requests and issues are clearly documented in tickets and create written documentation for hardware and software installations or other technical matters as requested.
Assist in creating and editing Service Desk processes and procedures, including knowledge base articles.

SPECIFIC SKILLS REQUIRED

Ability to communicate effectively both orally and in writing.
Ability to quickly assimilate advanced technical information and organize and prioritize multiple competing deadlines.
Troubleshooting skills, including the ability to use various resources including technical manuals, online vendor knowledge bases, and specification documents.
Knowledge of computer hardware and peripherals, including the ability to test and troubleshoot a variety of complex hardware configurations.
Knowledge of software including operating systems, and ability to navigate and manipulate the Windows Registry and troubleshoot interaction errors between multiple software packages.

EDUCATION AND EXPERIENCE

Qualified candidates should have an associate or bachelor's degree (preferred), and must have one year of experience in a technical support environment or equivalent. Those with solid functional knowledge of standard PC hardware and software used in office environments are preferred, as well as those with A+, Network+, MCSE, or equivalent technical education are strongly preferred. Candidates having law firm experience is beneficial.

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Refine Your Search

service desk technician jobs in crayford, ken

Service Desk Support Technician

Global Tier 1 Service Desk Technician

IT Support Technician

IT Support Technician

Senior IT Site Technician & Endpoint Security Engineer, London

Senior Facilities Coordinator

Sr IT Systems Engineer

1st Line Network Technician

AV Technician

AV Cover Technician

Operations Intern

Gas Engineering Supervisor

Nail Technician

Experienced Stylist

Nail Technician

Junior IT Support Technician

IT Help Desk Technician

IT & Network Support Technician

Customer IT Support Apprenticeship

Desktop Support Engineer

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