Desk manager Work, Jobs in Southampton, Eng (with Salaries)

Digital Service Desk Manager
Chemring Countermeasures —Salisbury
- £47,800 - £56,200 a year
- Full-time
- Management
- Analysis skills
- IT
8d
Account Manager
Ocean Technologies Group —Southampton
- Remote
- Sales
- Marketing
- Public speaking
20h
Service Desk Analyst
Bell Integration United Kingdom —Portsmouth
- Monday to Friday
- Customer service
- Driving
- Computer networking
Quick apply
Geo-Environmental Consultant
Omnia Consulting —Waterlooville
- Full-time
- AutoCAD
- Driving
- No degree
- Work from home
- Employee discount
Quick apply
Clinical Systems Engineer - IT Service Desk & Support
IWT PHU Single Corporate Service —Newport
- £32,073 - £39,043 a year
- Customer service
- No degree
- IT
Quick apply
Pre-School Lead Practitioner / Manager
Squirrels Corner Preschool —Southampton
- £14.85 - £15.00 an hour
- Full-time
- Childcare
- Heavy lifting
- Preschool
- Free parking
- Store discount
Quick apply
Lead Support Technician
University Hospital Southampton NHS Foundation Trust —Southampton
- £39,959 - £48,117 a year
- Full-time
- Time management
5h
Service Technician - South Region - ICS Cool Energy Ltd
Trane Technologies —Southampton
- Weekend availability
- Customer service
- Microsoft Office
- Continuous improvement
Civil Enforcement Officer
New Forest District Council —Lymington
- £26,635 - £30,372 a year
- Part-time
- Customer service
- Employee assistance programme
- Employee discount
1d
Delivery Team Leader
Gattaca Plc —Whiteley
- £30,000 - £36,000 a year
- Mentoring
- Leadership
Electrical Inspector
SSE —Andover
- £30,684 - £36,666 a year
- Full-time
- Customer service
- Employee discount
Night Porter
The Winchester Hotel & Spa —Winchester
- £26,436.80 a year
- Full-time
- Hospitality
- Hotel
- Front desk
- Employee discount
- Referral programme
Quick apply
Group Drainage & Civils Engineer
Churchill Retirement PLC —Ringwood
- Full-time
- Civil engineering
- Travel
- Organisational skills
9h
Private Client Tax Director
Menzies LLP —Fareham
- Full-time
- Hybrid work
- Management
- Business development
- Communication skills
Operations Manager
Mettricks Portswood —Southampton
- Up to £37,000 a year
- Full-time
- Hospitality
- In-person
- Leadership
Quick apply
Quality Improvement and Regulation Manager
Barchester Healthcare —Southampton
- £45,000 a year
- Analysis skills
- Travel
- Mentoring
Quick apply
Multi Site Manager
Mettricks Portswood —Southampton
- Up to £33,500 a year
- Full-time
- Hospitality
- Sales
- In-person
Quick apply
ASSISTANT GENERAL MANAGER – FUTURE GM PROGRAMME
New Forest Collection —Lyndhurst
- £30,000 a year
- Full-time
- Hospitality
- Management
- Hotel
- Free parking
- Employee assistance programme
Quick apply
Host (40 hours)
Second Nature Southampton —Southampton
- £13.45 an hour
- Full-time
- Hospitality
- Customer service
- Hotel
- Annual leave
- Sick pay
Quick apply
13d
Sales Support Coordinator
Cross Rental Services Group —Andover
- Full-time
- Microsoft Office
- Phone etiquette
- Communication skills
Quick apply

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desk manager jobs near southampton, eng

Digital Service Desk Manager

Chemring Countermeasures
Salisbury

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Job details

Full-time
£47,800 - £56,200 a year
8 days ago

Qualifications

Management
Analysis skills
ITIL
ServiceNow
IT
Problem management
Leadership
Communication skills

Full job description

Digital Service Desk Manager

Chemring Countermeasures is a world-leading and innovative company, designing and developing countermeasure solutions for armed forces across the globe. As part of the Chemring Group, we combine the agility of a specialist manufacturer with the strength and stability of an international organisation.

We are looking for an experienced Digital Service Desk Manager to lead our Digital Service Desk function and play a key role in shaping the service experience across the business.

This is an exciting opportunity for a service-focused IT leader who is passionate about delivering excellent customer support, developing high-performing teams, and driving continuous improvement within a modern Digital environment.

Overview of the role

As Digital Service Desk Manager, you will be the primary link between the Digital Department and the wider business for all service-related activities.

Leading a small team of 1st and 2nd line Service Desk agents, you will be responsible for ensuring the delivery of a high-quality, user-focused support service, managing incidents and service requests from initial contact through to resolution. You'll oversee service performance, drive continual improvement initiatives, and ensure exceptional customer experiences across the organisation.

Working within an ITIL-aligned environment, you will have the opportunity to influence how Digital services are delivered, improve support processes, and help shape the future of service management at Chemring Countermeasures.

Responsibilities

Lead, coach, and develop the Digital Service Desk team, fostering a high-performing and customer-focused culture.
Manage the day-to-day operation of the Service Desk, ensuring incidents and service requests are handled efficiently and effectively.
Drive service performance, monitoring SLAs, KPIs, ticket queues, backlogs, and customer satisfaction levels.
Own incident triage and escalation processes, ensuring tickets are prioritised, assigned, and resolved appropriately.
Collaborate with internal Digital teams, Group IT, and third-party suppliers to deliver seamless end-to-end support services.
Identify and implement service improvements, increasing first-time resolution rates, reducing recurring issues, and enhancing the user experience.
Ensure compliance with ITIL best practices, governance standards, and audit requirements, maintaining accurate records and consistent service management processes.

Essential Qualifications, Skills and/or Experience

Proven experience leading or managing a Service Desk or, IT/Digital Support function.
Strong understanding of ITIL principles, particularly Incident, Request, and Problem Management.
Experience using ITSM tools such as Freshservice, ServiceNow, Ivanti, or similar platforms.
Strong knowledge of Service Desk operations, triage, escalation, and workload management.
Experience working within enterprise IT environments.
Excellent leadership, coaching, and people management skills.
Experience improving service performance measures such as SLA, FCR, and customer satisfaction scores.
Strong analytical and problem-solving abilities.
Excellent communication and stakeholder management skills.
Ability to manage competing priorities and perform effectively under pressure.

This role will be worked over a 4.5 day week; Monday to Thursday 08:00 – 16:45 and Friday 08:00 – 12:30.

Please note: We do not engage with recruitment agencies. We kindly ask that you refrain from sending speculative inquiries or CVs. Should we wish to collaborate with agencies, we will initiate contact accordingly.

Apply Now

Refine Your Search

desk manager jobs in southampton, eng

Digital Service Desk Manager

Account Manager

Service Desk Analyst

Geo-Environmental Consultant

Clinical Systems Engineer - IT Service Desk & Support

Pre-School Lead Practitioner / Manager

Lead Support Technician

Service Technician - South Region - ICS Cool Energy Ltd

Civil Enforcement Officer

Delivery Team Leader

Electrical Inspector

Night Porter

Group Drainage & Civils Engineer

Private Client Tax Director

Operations Manager

Quality Improvement and Regulation Manager

Multi Site Manager

ASSISTANT GENERAL MANAGER – FUTURE GM PROGRAMME

Host (40 hours)

Sales Support Coordinator

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