& specialty Work, Jobs in Leamington Spa (with Salaries)

Customer Support Officer
Everfield —Henley in Arden
- Full-time
- Communication skills
6d
Urdu/Mirpuri Interpreter/Link Worker
Birmingham Women's and Children's NHS Foundation Trust —Birmingham
- £28,392 - £31,157 a year
- Full-time
- Hospital
5d
HR Coordinator
IPS-Integrated Project Services —Birmingham
- Full-time
- Microsoft Office
- Bachelor's degree
- Communication skills
9d
Waiting List Coordinator
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £25,760 - £27,476 a year
- Full-time
7h
Senior Network Engineer
Serco Group —Solihull
- £70,000 - £80,000 a year
- Full-time
- Hybrid work
- Employee assistance programme
- Employee discount
7d
Accounts Payable & Accounts Receivable Specialist
Corza Medical —Solihull
- Full-time
- English
- Bachelor's degree
- No degree
2d
Medical Secretary, Plastic's Department
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £28,392 - £31,157 a year
- Full-time
- Typing
- Medical terminology
2d
Deputy Clinical Services Manager – Fertility
Circle Health Group —Birmingham
- Up to £53,485.56 a year
- Full-time
- Hospital
- Supervising experience
- Recruiting
- Annual leave
- Employee discount
Consultant in Stroke Medicine
University Hospitals Coventry and Warwickshire NHS Trust —Coventry
- £113,565 - £150,569 a year
- Full-time
- Research
- Rehabilitation centre
- Patient care
1d
General Practitioner/ Medical Doctor/ Vascular - Private Clinic - Birmingham/ Various Locations
UK Vein Clinic —Birmingham
- Part-time
- Patient care
- Communication skills
- Employee discount
Quick apply
13d
Bread Baker
Bethel Bakery uk —Sutton Coldfield
- £12.71 - £17.00 an hour
- Part-time
- Cooking
- Bakery
- In-person
- Flexitime
Quick apply
TPD Radiology ST4/5 (inc Rotations & Trainees in Difficulty)
NHS England —Birmingham
- Part-time
- Recruiting
- School
- Annual leave
1d
Consultant Psychiatrist (FTC)
Cygnet —Coventry
- Up to £170,000 a year
- Full-time
- Hospital
- Discharge planning
- Acute care experience
- Free parking
- Annual leave
13d
Consultant in Cardiology WSI in Pacing
Sandwell and West Birmingham NHS Trust —Smethwick
- £109,725 - £145,478 a year
- Full-time
7d
AWS Data Solution Architect
Capgemini —Birmingham
- Hybrid work
- Analysis skills
- AI
- Leadership
TPD Core Surgical Training (Central) - West Midlands
NHS England —Birmingham
- Part-time
- Recruiting
- Training & development
- School
- Annual leave
7h
Registered Nurse – Outpatients (Bank)
Circle Health Group —Coventry
- Up to £18 an hour
- Medication administration
- Patient monitoring
- Patient care
- Annual leave
AWS API Engineer / Data Architect
Capgemini —Birmingham
- Hybrid work
ADR Driver
Brenntag UK Limited —Lutterworth
- Free parking
Quick apply
Front of House Staff
Açai And The Tribe —Leamington Spa
- £12.71 an hour
- Full-time
- Customer service
- Cleaning
- Communication skills
Quick apply
1d

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& specialty jobs near leamington spa

Customer Support Officer

Everfield
Henley in Arden

Apply Now

Job details

Full-time
6 days ago

Qualifications

Technical troubleshooting
Customer service call handling
Inbound customer enquiry call handling
Incident management
Incident queue management
Ticket management
Microsoft Office Suite
Zendesk
Ticket management systems
Technical support incident logging
Technical writing
Customer support
Customer interaction
IT incident logging
Account management
Communication skills
Debugging
Help desk

Full job description

About Everfield

Everfield buys, builds, and grows European vertical market and specialist software companies, providing them with the tools they need to move to the next level. Our mission is to foster ambition, fuel growth, and unlock opportunities for Europe’s software ecosystem.

Companies in the Everfield ecosystem follow a decentralised model, maintaining their team, brand, and offices, while focusing on what they do best - building products and supporting customers. Everfield provides support in talent acquisition, HR, and access to a team of experts in building and growing European B2B SaaS companies who consult on financial and operational topics. Founded in 2022, Everfield has an ecosystem presence in 9 countries, and growing.

About Depotnet

Depotnet is an enthusiastic team of 50+, some of us with software & technology backgrounds, and others with specialties in telecoms, utilities, and infrastructure. We all share a common goal, which is the number one SaaS solution of choice in the civil engineering, telecoms, utilities, and infrastructure space! Nestled on the high street of Henley in Arden, we like to work hard and play hard, all in support of delivering greatness and spending time with people who like to have fun. Alongside redefining civil engineering: we prioritise cultivating internal team relationships, where every connection is a pathway to innovation. With our industry-leading product fuelling our success, driving us toward our ambitious growth plans.

About the Role

The Customer Support Officer will be responsible for day-to-day management of customer phone, email and ticket requests coming into the Customer Support team. The successful candidate will be responsible for 1st level incident management and troubleshooting. Investigating and replicating issues raised by customers. Capturing detailed evidence, steps to reproduce, and relevant product information. Create appropriate development tasks for issues that require fixes.

What you will do:

First point of contact: Receiving user inquiries via phone, email or WhatsApp.
Ticket Logging & Triage: Accurately log, categorise and prioritise tickets based on urgency and business impact within the service desk platform.
Issue Resolution: Troubleshoot and resolve common technical problems (e.g. password resets & software installations).
Raising development cards: In a standard for our development team.
Workarounds: Offer workarounds for bugs awaiting development time.
Escalation: Route complex, unresolved issues to the appropriate second line or third line teams with clear documentation of the issue.
Monitor ticket queues to ensure SLAs are met.
Communicate progress to users clearly, managing expectations on resolution times.
Escalate major incidents promptly and follow incident management procedures.
Account Manging: Managing BAU clients focusing on maintaining day to day operations and acting as the primary point of contact.
Knowledge Base: Create and manage a self-service knowledge base for our clients.
Known Issues: Create and manage a knowledge base on known bugs.

Who We Are Looking For:

Problem-solving mindset with attention to detail.
Ability to work under pressure and manage multiple tickets simultaneously.
Familiarity with ticketing systems (e.g. ServiceNow, Zendesk, Freshdesk).
Strong customer service and communication skills, including with non-technical users.
Professional and effective written and verbal communicator
Have intermediate Excel and MS office skills.
Ability to work independently and as part of a team.
Ability to translate complex technical issues into plain English descriptions.
Experience working in IT support is essential, ideally in a similar business.
Confident at answering the phone.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnicity, age, sexual orientation, socio-economic status, responsibilities for dependants, physical or mental disability. Any hiring decision is made based on skills, qualifications and experiences.

We look forward to receiving your application!

Apply Now

Refine Your Search

& specialty jobs in leamington spa

Customer Support Officer

Urdu/Mirpuri Interpreter/Link Worker

HR Coordinator

Waiting List Coordinator

Senior Network Engineer

Accounts Payable & Accounts Receivable Specialist

Medical Secretary, Plastic's Department

Deputy Clinical Services Manager – Fertility

Consultant in Stroke Medicine

General Practitioner/ Medical Doctor/ Vascular - Private Clinic - Birmingham/ Various Locations

Bread Baker

TPD Radiology ST4/5 (inc Rotations & Trainees in Difficulty)

Consultant Psychiatrist (FTC)

Consultant in Cardiology WSI in Pacing

AWS Data Solution Architect

TPD Core Surgical Training (Central) - West Midlands

Registered Nurse – Outpatients (Bank)

AWS API Engineer / Data Architect

ADR Driver

Front of House Staff

I want to receive the latest job alerts for & specialty in leamington spa

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