Technical analyst Work, Jobs in Formby, Msy (with Salaries)

Service Desk Analyst (2nd Line)
FluidOne —Chorley
- Full-time
- Travel
- Communication skills
- Employee assistance programme
Senior Credit Risk Analyst - Loss Forecasting
The Very Group —Liverpool
- Full-time
- Hybrid work
- Bachelor's degree
- Banking
- Employee discount
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Ecommerce Insights Analyst
Arne Clo Ltd —Warrington
- Full-time
- Communication skills
- Analytics
- Employee assistance programme
- Employee discount
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7d
Mechanical Structural Analyst Engineer
Assystem —Warrington
- Hybrid work
Senior Digital Analyst
Matalan —Liverpool
- Full-time
- AI
- Employee discount
Quick apply
Project Director - Controls Analytics
AECOM —Liverpool
- Full-time
- Hybrid work
- Engineering
- Business development
- Leadership
Senior Supply Chain Systems Analyst
Gousto —Warrington
- Full-time
- Hybrid work
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- Mentoring
- Scripting
Quick apply
7d
Business Intelligence Specialist
Community Integrated Care —Widnes
- £28,000 - £32,000 a year
- Full-time
- Computer Science
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- Presentation skills
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AI Product Lead
DBD International —Warrington
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NewPrinces Group —Liverpool
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Solution Architect (Retail & Supply Chain) - 6 Month Contract
B&M Retail —Liverpool
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Rebellion —Runcorn
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Allwyn UK —Warrington
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Service Desk Analyst (2nd Line)

FluidOne -
Chorley

Apply Now

Job details

Permanent | Full-time

Benefits

Company pension
Employee assistance programme

Qualifications

Technical troubleshooting
Incident management
Client engagement
Incident queue management
Ticket management
Computer hardware
Customer support
Application support
Network monitoring
Fault diagnosis and repair
Communication skills

Full job description

Location:

Chorley

Report to:

Operations Director

Hours:

Full time permanent

Company Overview:

Established in 2006, FluidOne is an award-winning provider of secure Connected Cloud Solutions with a £110m turnover and consistently one of the highest Net Promoter Scores (NPS) in the industry. FluidOne has a strong company culture enjoyed by 460 staff and was ranked in the UK top 50 large companies to work for in the Best Companies awards 2023.

FluidOne supports the needs of 2,000+ customers, including 200 channel resellers, with IT and Cyber Security managed services underpinned by connectivity and communications solutions. A comprehensive managed service provider (MSP), FluidOne has in-house experts that specialise in providing solutions ranging from IT security and disaster recovery, to cloud hosting and Microsoft licence management. As AI becomes a core enabler of innovation, FluidOne’s vision is to lead the way in secure AI adoption, combining innovative Connected Cloud solutions with unmatched expertise and service, empowering businesses to thrive confidently in the AI era. The company consults with its customers to design solutions that complement their in-house IT structures; taking complex hybrid multi-site environments, to make them simple and secure, so end-users can access their business applications wherever they are.

Role Overview:

As a competent Service Desk Analyst you will be able to provide IT consultancy services to the full range of FluidOne Chorley clients.

You will effectively support clients as requested in a timely manner in line with the client’s support contracts.

Responsibilities

You are required to provide reactive and pro-active technical support services and incident management for the following types of work:

Monitoring and maintaining systems and networks

Installation and configuration of systems

Diagnosing faults on both hardware and software

Solving technical and application issues by phone, email or in person

Walking clients through troubleshooting steps

Re-fitting and/or replacing of client hardware

Supporting updates and/or roll-outs for client applications (training of users as needed)

Working to SLA’s

Prioritising and managing multiple open tickets

Establishing good working relationships with clients

You will also;

Take details of any problem or service requirement from clients even if they fall outside of your remit – then escalate these appropriately to the relevant team

Take ownership of tickets as appropriate and continue to own the task until completed even if elements of the work are delegated to others

At times, be required to work out of the Office, at Client sites or our Core site. This will require travel, possible overnight stays and has potential for working out of office hours.

Requirements:

Excellent verbal and written communication skills, including ability to effectively communicate with internal and external clients (up to senior management levels, using appropriate and professional language)
Must be able to work under pressure and meet deadlines, while maintaining a positive attitude and providing exemplary customer service
Ability to work independently and to carry out tasks to completion within parameters and instructions given, prescribed routines, and standard accepted practice
Proven experience in an IT Support Role and Team

Disclaimer:

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

Benefits after probationary period:

Employee Assistance Programme (EAP)

Life Assurance (3x salary)

Sodexo Discount Platform

Complimentary breakfast and refreshments

5% company pension contribution

Generous holiday entitlement + birthday leave

Half-price internet connectivity

Ride2Work scheme

How To Apply:

Send CV with covering letter to [email protected] with the job title as the subject field.

FluidOne is an equal opportunities provider and welcomes applications regardless of sex, marital status, ethnic origin, disability, religion, sexual orientation, or age.

Apply Now

Refine Your Search

technical analyst jobs in formby, msy

Service Desk Analyst (2nd Line)

Senior Credit Risk Analyst - Loss Forecasting

Ecommerce Insights Analyst

Mechanical Structural Analyst Engineer

Senior Digital Analyst

Project Director - Controls Analytics

Senior Supply Chain Systems Analyst

Business Intelligence Specialist

AI Product Lead

Solutions Architect (Sales & Distribution)

Solution Architect (Retail & Supply Chain) - 6 Month Contract

Lead Game Security Engineer

Security Architect (12 month FTC)

More jobs to discover

I want to receive the latest job alerts for technical analyst in formby, msy

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