Tour guide Work, Jobs in Surrey (with Salaries)

OPERATIONS EXECUTIVE — EUROPEAN DMC (TRAVEL)
ORN Europe —London
- £25,420 - £30,000 a year
- Weekend availability
- Hybrid work
- English
- Hotel
- Guest services
- Employee discount
Quick apply
Senior Travel Consultant
JAMIL MANGAL TRAVEL AND TOURS LTD —Edgware
- £31,000 - £35,000 a year
- Full-time
- Hospitality
- Customer service
- Hotel
- Sick pay
Quick apply
Assistant Team Manager, Children's Specialist Support Team (pay award pending)
Bracknell Forest Council —Bracknell
- £58,440 - £61,691 a year
- Full-time
- Hybrid work
- Analysis skills
- Experience working with children
- Team management
- Annual leave
- Employee assistance programme
2d
MidWeight Designer
Wiser —London
- Microsoft Powerpoint
- Google Suite
- Hotel
- Work from home
Executive Assistant
Charles River Associates —London
- Microsoft Outlook
- Administrative experience
- Analysis skills
Assistant Security Manager
Hilton —London
- £35,535 a year
- Full-time
- Customer service
- Computer literacy
- Hotel
- Employee stock purchase plan
- Annual leave
1d
Sales Engineer, Cingularity
IMG —London
- Full-time
- CRM software
- Analysis skills
- Presentation skills
- Work from home
Senior Sales Manager
Jikoni —London
- Full-time
- Hospitality
- Business development
- Leadership
- Employee discount
Quick apply
Sales Manager - London
Fitness First —London
- £28,685.95 a year
- Training & development
- Employee discount
- Gym membership
Quick apply
10d
Community Lead
WeWork —London
- Full-time
- Bachelor's degree
- No degree
- Communication skills
1d
Head Waiter - Brasserie Constance
Sodexo —London
- Up to £17 an hour
- Weekend availability
- Hospitality
- Bar
- Training & development
- Employee discount
Quick apply
Children's Residential Team Leader
Surrey County Council —Walton-on-Thames
- £38,090 - £41,134 a year
- Mentoring
- Training & development
- Annual leave
- Employee assistance programme
11d
London Walking Tour Guide (Freelance)
Next Stop Group Tours —London
- £17.50 an hour
- Part-time
- Public speaking
- English
- Travel
Quick apply
10d
Tour Diver Guide (D1)
Celestia Travel Ltd —London
- From £200 a day
- Driving
- In-person
- Guest services
Quick apply
8d
Front of House Staff/ Vineyard tour guide.
Kingscote Estate & Vineyard. —East Grinstead
- From £13.50 an hour
- Part-time
- English
- Cleaning
- In-person
Quick apply
2d
Tour Guide & Wine Ambassador
Freixenet Copestick —Haywards Heath
- Up to £12.99 an hour
- Weekend availability
- Customer service
- Travel
- Communication skills
- Free parking
- Employee discount
Quick apply
Creative Venue Technician Apprentice (Level 3) – Disney Theatrical Group
The Walt Disney Company (EMEA) —London
- £25,000 a year
- Weekend availability
- Employee discount
12d
Production Coordinator, European Tour Productions
IMG —London
- Weekend availability
- Communication skills
- Time management
Travel operations executive
AARYA enterprises info Ltd —Chelsea
- Part-time
- Microsoft Excel
- Salesforce
- Analysis skills
- Annual leave
- Work from home
Quick apply
Concierge
Hilton —London
- £13.27 an hour
- Full-time
- Hotel
- Employee stock purchase plan
- Annual leave
13d

I want to receive the latest job alerts for tour guide in surrey

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

OPERATIONS EXECUTIVE — EUROPEAN DMC (TRAVEL)

ORN Europe
London

Quick apply

Job details

Full-time
£25,420 - £30,000 a year

Benefits

Company pension
Employee discount

Qualifications

Live chat
Travel arrangements
Ticket management
English
Guest services

Full job description

About ORN Europe

ORN Europe is the London-based European Destination Management Company (DMC) of the ORN group, part of the HCL Group.

From our headquarters at 17 Hanover Square, Mayfair, we operate incoming European travel programmes — group tours, tailor-made FIT itineraries and stopovers — for our partner offices and clients in Australia, India and the USA, alongside our European hotel contracting division, cruise product and a 96+ vehicle transport fleet.

We are a small, senior UK team scaling quickly, powered by a purpose-built real-time operations platform and a 24/7 guest support desk spanning UK, India and Australia.

The role

You will sit at the heart of our operations desk, making sure every service on every booking — hotels, transfers, tours, entrances, rail — is confirmed, correct and ready before the guest arrives in Europe. This is a hands-on, detail-driven role working in our live operations portal, liaising daily with suppliers across the continent and with our overseas offices, and playing your part in the guest support desk that keeps travellers looked after around the clock.

Key responsibilities

Work the reconfirmation queue: verify every booking component with suppliers to our 6-point standard (operator, phone, confirmation number, timings, pick-up location) ahead of strict pre-travel deadlines.
Monitor the 7-day arrivals board daily and ensure every arriving booking is fully confirmed before the guest lands.
Handle support requests from our Australian and US offices through our ticket system — investigating, actioning amendments with suppliers, and responding within agreed SLAs.
Staff the live guest chat during your shift, assisting guests on tour in real time (driver delays, hotel issues, itinerary questions) calmly and decisively.
Liaise with European hotels, coach operators, guides and excursion suppliers by phone and email, in a professional manner that reflects a premium brand.
Log supplier payments and keep booking financial data accurate and current in the portal.
Maintain immaculate data: every action recorded, every service traceable, nothing left to memory.
Participate in the team’s out-of-hours support rota (a rotating weekday evening on-call and occasional weekend cover, shared fairly across the team), as part of our 24/7 guest support commitment.
Contribute to weekly operations reporting and continuous improvement of our processes.

About you

Experience in travel operations — ideally with a DMC, tour operator or group travel business (1–2+ years preferred; strong graduates with travel passion considered).
Working knowledge of European destinations, hotels and ground services; you know the difference between a transfer that works and one that ruins a holiday.
Forensic attention to detail and genuine pride in accuracy — reconfirmation is a discipline, not a chore.
Confident, warm communicator on the phone and in writing, including with guests mid-trip who need reassurance.
Comfortable working in browser-based systems; quick to learn new platforms (we will train you fully on ours).
Calm under time pressure and able to prioritise across multiple deadlines and time zones.
Right to work in the UK.

Desirable: a second European language; experience with reservations systems; knowledge of coach touring, hotel contracting or cruise operations.

What we offer

£27,000 per annum, reviewed with performance as the UK operation grows.
A Mayfair office at 17 Hanover Square and a genuine ground-floor opportunity in a fast-scaling international travel group.
Full training on our operations platform and processes; direct exposure to senior leadership and to offices in Australia, India and the USA.
25 days holiday plus bank holidays, workplace pension, and time off in lieu for out-of-hours cover.
Career progression as the UK team expands across operations, contracting and product.

How to apply

Apply via Indeed with your CV and a short note on your travel operations experience and why this role suits you. Interviews are held at our Mayfair office and include a short practical exercise reflecting real day-to-day work. ORN is an equal opportunities employer.

Pay: £25,420.00-£30,000.00 per year

Benefits:

Employee discount

Ability to commute/relocate:

London W1S: reliably commute or plan to relocate before starting work (preferred)

Experience:

Travel Industry: 1 year (preferred)

Language:

English (preferred)

Work Location: Hybrid remote in London W1S

Quick apply

Refine Your Search

tour guide jobs in surrey

OPERATIONS EXECUTIVE — EUROPEAN DMC (TRAVEL)

Senior Travel Consultant

Assistant Team Manager, Children's Specialist Support Team (pay award pending)

MidWeight Designer

Executive Assistant

Assistant Security Manager

Sales Engineer, Cingularity

Senior Sales Manager

Sales Manager - London

Community Lead

Head Waiter - Brasserie Constance

Children's Residential Team Leader

London Walking Tour Guide (Freelance)

Tour Diver Guide (D1)

Front of House Staff/ Vineyard tour guide.

Tour Guide & Wine Ambassador

Creative Venue Technician Apprentice (Level 3) – Disney Theatrical Group

Production Coordinator, European Tour Productions

Travel operations executive

Concierge

I want to receive the latest job alerts for tour guide in surrey

Related Searches

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected