Customer success manager Work, Jobs in Gateshead, Twr (with Salaries)

Customer Success Manager
Cognassist —Hebburn
- Remote
- CRM software
- AI
- Communication skills
- Annual leave
Quick apply
Customer Success Manager
Mindbody —Newcastle upon Tyne
- Remote
- Customer service
- Bachelor's degree
- No degree
Quick apply
Customer Success Manager
Arctic Wolf —Newcastle upon Tyne
- £28,200 - £63,000 a year
- Full-time
- Travel
- Communication skills
- Annual leave
- Employee assistance programme
11d
Customer Success Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- In-person
- Communication skills
- Time management
- Annual leave
- Flexible schedule
Quick apply
Customer Service Manager
International Workplace Group plc —Newcastle upon Tyne
- Up to £40,000 a year
- Full-time
- Customer service
- Team management
- In-person
4d
Account Manager
TEMLA LASER —Washington
- £38,000 - £45,000 a year
- Full-time
- Sales
- Business development
- Manufacturing
- Free parking
Quick apply
Senior Resource Planning Manager
Everflow —Peterlee
- £53,000 - £65,000 a year
- Full-time
- Hybrid work
- Analysis skills
- APIs
- AI
- Free parking
- Annual leave
4d
Support Operational Specialist
Xplor —Newcastle upon Tyne
- Full-time
- Hybrid work
- Organisational skills
- Communication skills
- Time management
Quick apply
3d
Client Engagement Manager -Full time - Permanent - Gateshead
Recite Me —Gateshead
- Full-time
- Hybrid work
- CRM software
- Mentoring
- Organisational skills
- Flexible schedule
Quick apply
Field Sales (Account Manager)
CITY ELECTRICAL FACTORS LTD —Newcastle upon Tyne
- £28,000 - £35,000 a year
- Full-time
- Business development
- Conflict management
- In-person
- Free parking
- Employee discount
Quick apply
11d
Sales Advisor
FlooringSuperstore.com —Birtley
- Up to £44,000 a year
- Weekend availability
- Customer service
- In-person
- Free parking
- Store discount
Quick apply
3d
Area Sales Manager
Cleveland Cable Co Ltd —Newcastle upon Tyne
- Full-time
- CRM software
- Sales
- Salesforce
Quick apply
Key Account Manager
Assystem —Newcastle upon Tyne
- CRM software
- Engineering
- Business development
- Annual leave
- Referral programme
Concession Manager
Monica Vinader —Newcastle upon Tyne
- Customer service
- Team management
- Travel
Quick apply
9d
Mid-Market Account Manager - ConTech
Trimble —Newcastle upon Tyne
- Full-time
- Product management
- Travel
12d
Stakeholder Correspondence Officer
Driver and Vehicle Standards Agency —Newcastle upon Tyne
- £26,607 a year
- Part-time
- Hybrid work
- Presentation skills
- Travel
- Annual leave
- Employee assistance programme
9d
Management Opportunities - Across North East
Morrisons —Blaydon
- Continuous improvement
- Training & development
- Retail management
- Employee discount
Quick apply
Showroom Manager
The Watches of Switzerland Group —Newcastle upon Tyne
- Customer service
- Business development
- Recruiting
- Employee assistance programme
Sales and Retention Manager
Everlast Gyms —Sunderland
- Weekend availability
- Business development
- Mentoring
- Training & development
- Employee discount
- Gym membership
Quick apply
2d
Contractor & Specification Sales Manager
Crown Paints —Newcastle upon Tyne
- Full-time
- Business development
- Communication skills
- Negotiation
- Annual leave
Quick apply
12d

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customer success manager jobs near gateshead, twr

Customer Success Manager

Cognassist -
Hebburn

Quick apply

Job details

Benefits

Annual leave

Qualifications

CRM software
Client engagement
Incoming mail sorting
Stakeholder liaison
Risk analysis
Relationship management
Management reporting
Customer support
Customer interaction
Networking
AI
Communication skills
Negotiation

Full job description

Responsibilities

Build solid and profitable relationships with your clients and their employees through world-class customer service, relationship building, client entertainment and networking.
Use a range of data reporting tools to analyse performance and spot trends, risks and opportunities and report to colleagues on any high-risk clients.
Develop trusted advisor relationships with key accounts, customer stakeholders and senior management teams internally & externally.
Champion the benefits of cognitive profiling and learning support strategies throughout the client business and internally with support from your colleagues.
Manage our Customer Service inbox and distribute to colleagues accordingly.
Generate interest from clients for incremental sales from existing and other company products and services.
Produce winning proposals and presentations for CSM’s to deliver.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Support on the acquisition of case-studies and testimonial feedback including video media/filming, surveys, and face to face interviews.
Assist with challenging client requests or issue escalations as needed.
Work closely with the software development team to scope priorities based on client demand.
Act as the eyes and ears of the business spotting risks and opportunities through probing conversations.
With training and guidance from the team you will be responsible for communicating all changes/updates and reports to our smaller client base through email.
Producing Digital quarterly business review for our smaller client base.
Assisting our support team during annual leave and busy periods, processing support queries that come through and resolving them as quickly as possible.
Leverage AI Tools: Proactively use artificial intelligence tools to support performance, problem-solving, and decision-making within your role, while maintaining data privacy and ethical standards.

Required Skills & Experience

Experience of the Education and EdTech sector preferable but not mandatory, with passion about the education industry and the role of cognition in delivering learner achievement.
Demonstrable communication and relationship development skills via video and teleconference or face to face and the ability to communicate, present and influence key stakeholders at all levels of an organisation with support from your colleagues.
Organised, hardworking and willing to build your career through success with clients.
A quick learner and the ability to work and think clearly when under pressure.
Proven work experience in administration or account management.
Some experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel).
Experience delivering client-focused solutions to customer needs and challenging customers where necessary.
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation, and presentation abilities.
Leverage AI Tools: Proactively use artificial intelligence tools to support performance, problem-solving, and decision-making within your role, while maintaining data privacy and ethical standards.

Key Competencies

Strong verbal and written communication skills.
Customer focused, curious, and hungry for results.
Excellent interpersonal skills.
The ability to multi-task.

Qualifications

Qualification in Customer Service/Client Relations or in a related field from a recognised institution.

Quick apply

Refine Your Search

customer success manager jobs in gateshead, twr

Customer Success Manager

Customer Success Manager

Customer Success Manager

Customer Success Manager -Full time - Permanent - Gateshead

Customer Service Manager

Account Manager

Senior Resource Planning Manager

Support Operational Specialist

Client Engagement Manager -Full time - Permanent - Gateshead

Field Sales (Account Manager)

Sales Advisor

Area Sales Manager

Key Account Manager

Concession Manager

Mid-Market Account Manager - ConTech

Stakeholder Correspondence Officer

Management Opportunities - Across North East

Showroom Manager

Sales and Retention Manager

Contractor & Specification Sales Manager

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