Technical support occupations Work, Jobs in Handforth, Chs (with Salaries)

Senior Service Desk Analyst
Frontline Consultancy and Business Services Ltd —Handforth
- £25,636.32 - £35,000.00 a year
- Full-time
- Hybrid work
- Azure
- Customer service
- Windows
- Free parking
- Annual leave
Quick apply
Technical Support Agent Level 2
Custodia Technology Limited —Knutsford
- £32,000 a year
- Weekend availability
- Computer Science
- Bachelor's degree
- In-person
- Free parking
- Health & wellbeing programme
Quick apply
14d
Technical Support Advisor
Johnson Controls —Manchester
- Weekend availability
- Communication skills
- Free parking
- Annual leave
16h
Support Analyst
KERRIDGE COMMERCIAL SYSTEMS CORP —Macclesfield
- Full-time
- Microsoft Excel
- Microsoft Outlook
- ERP systems
Quick apply
Technical Support Engineer – Lab Informatics
Agilent Technologies LDA UK Limited —Cheadle
- Full-time
- Doctoral degree
- Laboratory experience
- Master's degree
9d
Desktop Engineer
Teleperformance —Manchester
- £27,162.49 a year
- Microsoft Outlook
- Continuous improvement
- SharePoint
2d
Technical Administrator
Remtek Systems Ltd —Salford
- £28,000 - £29,000 a year
- Overtime
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Annual leave
Quick apply
IT Technician
Express Solicitors —Manchester
- Up to £30,000 a year
- Windows
- Analysis skills
- Travel
- Employee assistance programme
IT Consultant
HG IT Ltd —Manchester
- £31,000 a year
- Full-time
- Hybrid work
- Customer service
- Travel
- Computer networking
- Work from home
- Sick pay
Quick apply
1d
System Support Specialist - North America
PHMG Careers —Manchester
- £29,000 a year
- Communication skills
- Gym membership
Quick apply
IT Support Engineer
JMC Aviation —Manchester
- Monday to Friday
- Travel
- Communication skills
- Employee assistance programme
- Referral programme
2d
Internal IT Technician
Datel Computing —Warrington
- £27,500 a year
- Full-time
- SharePoint
- In-person
- Communication skills
- Health & wellbeing programme
- Referral programme
Quick apply
1d
Internal IT Technician
Datel —Warrington
- Communication skills
14d
IT Service Desk Analyst
EMR Group —Warrington
- Full-time
- Computer networking
- Annual leave
Quick apply
11h
Application Support Analyst
Barclays —Knutsford
- Maintenance
- Continuous improvement
Customer Support Technician - Gamma Business
Gamma —Manchester
- Full-time
- Customer service
- Computer literacy
- Automotive diagnostics
- Annual leave
- Employee discount
Quick apply
PLM CONSULTANT APPRENTICE
United Kingdom —Cheadle
- Hybrid work
- Communication skills
ICT Technician
The Heath Family Trust —Whiston
- £28,142 - £31,022 a year
- Full-time
- Travel
- In-person
- School
Quick apply
8d
Junior IT Technician
The Heath Family Trust —Whiston
- £26,403 - £26,824 a year
- Full-time
- Travel
- In-person
- School
Quick apply
8d
VodafoneThree - Incident Specialist
Vodafone —Stoke-on-Trent
- Full-time
- Sales
- Continuous improvement
- Employee discount

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technical support occupations jobs near handforth, chs

Senior Service Desk Analyst

Frontline Consultancy and Business Services Ltd
Handforth

Quick apply

Job details

Permanent | Full-time
£25,636.32 - £35,000.00 a year

Benefits

Free parking
Additional leave
Cycle to work scheme
Annual leave
Company pension
Employee assistance programme
Employee discount
Transport links
Referral programme
Sick pay
On-site parking

Qualifications

Microsoft Windows Server
ITIL Certification
Azure
Customer service
LAN
Business processes
Microsoft Exchange
Windows
DHCP
VoIP
Remote access software
Scripting
Computer networking
DNS
SharePoint
SAN
IT
VMWare
Linux
Cisco ASA
Citrix
PowerShell
Active Directory
Time management
Juniper
VPN

Full job description

The Job: Senior Service Desk Analyst

The Senior Service Desk Analyst delivers maintenance for a primary incident solution, request fulfilment and reports to the centralised division of Service Desk.

You will be primarily dealing with escalated support queries across a wide range of technologies and Operational Resource Monitoring. The role will also include some project-based work.

You will have between 2-5 years' experience in either a 2nd or 3rd line service desk role, experience in working ticket queues, SLA, and focus on customer experience. You can speak confidently to both technical and business users and translate customer requirements into solutions. You are keen to learn new skills and products with a genuine passion for technology.

Principle Responsibilities:

Monitor and maintain network and associated software, including responding to tickets.
Work with other departments, contractors and staff to ensure compliant Server and Network operations.
Identify, categorize and respond to Server and Network problems.
Manage changes, upgrades, improvements and integrations.
Monitor Device Uptime and Report on this.
Communicate with partners and vendors on behalf of the company
Recommend infrastructure upgrades for optimal performance to the management
Resolve technical issues remotely. Using customer knowledge, business processes and knowledge base articles to resolve customer requests.
Manage Service Documentation – Maintain comprehensive records of issues relating to both software and hardware in the Frontline ITSM Knowledge Base.

Person Requirements:

An ability to think critically about systems and to offer suggestions where appropriate
Highly analytical in problem solving with the ability to apply original and innovative thinking
Must aspire to a culture of service excellence, with a proactive attitude to managing issues and keeping customers updated at all times.
Excellent verbal and written skills in order to communicate effectively with customers, managers and other colleagues.
Be able to work under pressure and think clearly in challenging situations in a logical manner.
To be flexible in approach and be comfortable with a fluid organisational structure that requires both teamwork and self-sufficiency as necessary, with the ability to work under minimal supervision.
Excellent customer service skills and a professional telephone manner are essential in this customer facing role.
Excellent team player, develops and maintains positive working relationships with others.
Excellent time management skills.
Knowledge and understanding of relevant industry standards.Experience and Certification Requirements:

Required:

Minimum of 5 years’ experience in IT
Minimum of 2 years’ experience at 2nd level IT Service Delivery
Experience with Windows 10 & 11
M365 (Inc Exchange, SharePoint, OneDrive, Teams)
Windows Server
Microsoft Exchange
DHCP, DNS, LAN & WAN
VMware and Hyper V
Active directory (Entra), group policy, print & file server experience
Backup technologies (Inc Backup Exec, Datto, Azure, Veeam)
Antivirus
Windows update technologies

Desirable

ITIL foundation qualification
Microsoft certification or equivalent
Citrix
IT Managed Services Experience
Linux Operating System Experience
Network & VPN (Inc VLAN, Watchguard, Juniper, Cisco ASA, Cisco Meraki)
SAN technologies
Multi WAN topology
Experienced with PowerShell
Azure Virtual machines, Active directory & V-Nets
VOIP Telephony Experience (Teams, Cisco, 8x8 etc)
ITSM / Datto experience / RMM tools, patching, and scripting
Remote Desktop

Working Environment:

This position is a hybrid environment, working remotely from home and in the office at Handforth in line with our Remote Working Policy.
Working hours are 37.5 hours per week. Working weekly shift rotation to cover key support hours 08:00 – 18:00, Monday to Friday.

Smart Performance Indicators (first 12 months)

Personal first-time fix ≥75%; reopen rate ≤3%.
Contribute ≥ 24 new or updated knowledge articles with ≥ 90% helpfulness.
Reduce average handling time by 15% through AI and automation usage.
Mentor two first line analysts to independently resolve priority categories.

Benefits:

Company enrolled benefits package.
Employee Assistance Programme
22 standard days annual leave plus UK bank holidays.
1 additional annual leave day on your birthday.
2 additional annual leave days entitlement at Christmas.
Pension Scheme after 3 months of service.
Employee of the Month bonus scheme of £500 if you are successful.
Referral fee of £1,000 if successful

Pay: £25,636.32-£35,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
On-site parking
Referral programme
Sick pay
Transport links

Experience:

Service Desk: 3 years (required)

Work Location: Hybrid remote in Handforth SK9 3PW

Quick apply

Refine Your Search

technical support occupations jobs in handforth, chs

Senior Service Desk Analyst

Technical Support Agent Level 2

Technical Support Advisor

Support Analyst

Technical Support Engineer – Lab Informatics

Desktop Engineer

Technical Administrator

IT Technician

IT Consultant

System Support Specialist - North America

IT Support Engineer

Internal IT Technician

Internal IT Technician

IT Service Desk Analyst

Application Support Analyst

Customer Support Technician - Gamma Business

PLM CONSULTANT APPRENTICE

ICT Technician

Junior IT Technician

VodafoneThree - Incident Specialist

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