Contract coordinator Work, Jobs in Aldridge, Wmd (with Salaries)

Customer Works Coordinator
South Staffs Water —Walsall
- £28,000 - £30,000 a year
- Full-time
- Continuous improvement
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
3d
Compliance Contract Coordinator
Solihull Metropolitan Borough Council —Solihull
- £26,824 - £29,540 a year
- Organisational skills
- Communication skills
People Coordinator
City and County Healthcare Group Ltd —Birmingham
- £27,290 a year
- Remote
- Microsoft Office
- Travel
- Contracts
- Employee discount
- Sick pay
4d
Safeguarding Coordinator
Islamic Relief Worldwide —Birmingham
- £36,128 a year
- Full-time
- English
- Analysis skills
- Organisational skills
- Annual leave
- Sick pay
2d
Business Readiness Coordinator
Compass Group —Birmingham
- £50,000 a year
- Hospitality
- Administrative experience
- Organisational skills
Private Patient Co-ordinator FTC
Spire Healthcare —Sutton Coldfield
- Full-time
- CRM software
- Sales
- Communication skills
- Free parking
- Annual leave
DESA Contract Coordinator
Veolia ES (UK) Limited —Wolverhampton
- £30,000 a year
- Full-time
- Organisational skills
- Communication skills
- Annual leave
- Employee discount
Quick apply
Customer Insight Project Coordinator
Government Property Agency —Birmingham
- £36,000 - £39,494 a year
- Full-time
- Analysis skills
- Presentation skills
- Communication skills
5d
Business Support & Recruitment Coordinator
Ashley Court Care Home —Wolverhampton
- £14 an hour
- Part-time
- Microsoft Office
- Administrative experience
- Human resources
- Free parking
Quick apply
10d
Events Coordinator
Aston University —Birmingham
- £31,236 - £36,636 a year
- Full-time
- University
- No degree
- Communication skills
- Annual leave
13d
Plant Coordinator
Balfour Beatty Vinci —Birmingham
- Full-time
- Computer literacy
- Communication skills
- Office experience
- Free parking
Property Maintenance Coordinator (Maternity Cover)
George Edwards —Measham
- £13.48 an hour
- Part-time
- Customer service
- Computer literacy
- Data entry
- Flexible schedule
Quick apply
Facilities Coordinator
Atlas Workplace Services —Coventry
- £28,500 a year
- First Aid Certification
- Continuous improvement
- Organisational skills
Quick apply
9d
Export Coordinator / Warehouse Administrator
SCC —Birmingham
- £31,000 a year
- Monday to Friday
- Hybrid work
- Organisational skills
- Warehouse experience
- Communication skills
Governance and MDT Coordinator (Fixed Term)
HCA Healthcare UK —Birmingham
- Up to £30,000 a year
- Full-time
- Administrative experience
- Continuous improvement
- Data entry
- Employee discount
Transport Coordinator
Rhenus SE & Co. KG —Nuneaton
- Full-time
- Microsoft Word
- Customer service
- Analysis skills
11d
Social Care Facilitator
Civic Recruitment Limited —Walsall
- £22.91 an hour
- Full-time
- Hybrid work
- Case management
- Communication skills
Quick apply
12d
HR & Recruitment Officer
Jewellery Quarter Bullion Ltd —Birmingham
- £30,000 - £35,000 a year
- Full-time
- Microsoft Office
- Continuous improvement
- Recruiting
- Store discount
- Employee discount
Quick apply
11d
Recruitment & On-Boarding Coordinator ( Fixed Term )
Horizon Care and Education Group —Birmingham
- £26,222.50 a year
- Travel
- Recruiting
- Contracts
Quick apply
4d
Growth Support Coordinator
Serco Group —Solihull
- £28,000 a year
- Full-time
- Microsoft Powerpoint
- Research
- AI
- Annual leave
- Employee assistance programme
3d

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Customer Works Coordinator

South Staffs Water -
Walsall

Apply Now

Job details

Full-time
£28,000 - £30,000 a year
3 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Employee discount

Qualifications

Resource allocation planning
Stakeholder collaboration
Stakeholder liaison
Continuous improvement
Organisational skills
Customer support
Customer interaction
Communication skills

Full job description

Customer Works Coordinator

Salary: £28,000 - 30,000 per annum (DOE) | Company Benefits
Location: Walsall, West Midlands | Field Based
Contract: Full-Time | Permanent | 37 hours per week

About Us:

South Staffordshire Water operates across two regions as Cambridge Water and South Staffs Water, and is a privately-owned regulated water only company.

South Staffs Water supplies a population of nearly 1.3 million. The area of supply stretches from the edge of Ashbourne in the North, to Halesowen in the South, and from Burton-on-Trent in the East, to Kinver in the West.

The Role:

The Customer Works Coordinator plays a critical role in helping South Staffs Water reduce leakage, meet regulatory commitments, and deliver excellent service to customers. By coordinating customer-side leak repairs and supporting operational teams, you'll directly contribute to improving customer satisfaction, protecting water resources, and ensuring efficient service delivery across our network.

This is a highly collaborative and customer-focused role, supporting the delivery of our Leak on Premises (LOP) programme. You'll play a vital role in helping customers resolve leaks on their property, coordinating repair activities, scheduling appointments, managing workloads, and ensuring all work is completed within agreed service levels. Working closely with operational teams, and field technicians, you'll help deliver positive outcomes for customers while supporting our commitment to reducing water leakage across the network.

Key Responsibilities:

As a Customer Works Coordinator, you'll manage the end-to-end customer journey for Leak on Premises activities, ensuring repairs are progressed efficiently and customers remain informed every step of the way.

Your responsibilities will include:

Contacting customers through a variety of channels, including telephone, email and letters, to ensure leaks on premises are repaired in line with company policy and service level agreements.
Booking and coordinating appointments for field technicians and specialist teams.
Handling inbound and outbound communication with customers, operational teams and contractors to progress repair activities.
Planning and allocating work effectively to operational resources to maximise productivity and service delivery.
Working closely with our OnSite team to coordinate customer-side leak repairs and deliver the best possible customer experience.
Keeping customers informed throughout the repair process and managing expectations with timely and clear communication.
Monitoring and managing workflow priorities, responding to changing operational demands and service requirements.
Liaising with operational managers and field teams to understand capacity, demand and performance requirements.
Supporting compliance with statutory and regulatory obligations relating to compulsory repairs.
Identifying opportunities for continuous improvement through problem-solving, collaboration and active participation in team meetings.
Supporting dispatch and resource planning activities when required, including providing cover during periods of absence.
Working closely with Leak on Premises Technicians and management teams to resolve complex customer cases that impact both customer satisfaction and performance measures.

What You’ll Need:

To be successful in this role, you will have:

Experience working in a customer service, scheduling, planning or coordination role.
Excellent communication skills with the ability to engage effectively with a wide range of stakeholders.
Strong organisational skills and the ability to prioritise competing demands.
A customer-focused approach with exceptional attention to detail.
Experience working in a fast-paced, constantly changing environment.
Confidence in managing difficult conversations and resolving customer issues professionally.
Strong problem-solving skills and the ability to make informed decisions.
A collaborative approach with the ability to build positive working relationships.
Good IT skills and experience using operational or customer management systems.
A positive attitude with a commitment to continuous improvement.

What You'll Get:

Family-Friendly Leave: Enhanced Maternity, Adoption, Paternity & Shared Parental Leave, Fertility Support, and up to 5 paid Carer’s Days
Financial & Life Assurance: Company Pension Scheme with salary sacrifice options
Health & Wellbeing: Employee Assistance Programme and 24/7 Virtual GP access for you and your dependents
Lifestyle & Perks: Cycle to Work Scheme and My Premier Benefits discounts, cashback, and vouchers
Professional Development: Hands-on training and ongoing career development opportunities
Inclusion & Belonging: Active People Networks – Disability & Neurodiversity, Unity+, Women’s Network, Parent & Carer Networking Group and more
Performance & Recognition: Annual salary review, Reward & Recognition Scheme, and Long Service Awards.

At South Staffordshire Limited, inclusion matters. We have a wide range of employee networks which are employee-led communities that bring our people together, support different perspectives and create a strong sense of belonging. Our people are encouraged to get involved as members or allies.

We are committed to building a team that reflects the diversity of the communities we serve.

We warmly welcome applications from candidates of all backgrounds, including all genders, ethnicity, sexual orientations, and physical and neurodiverse abilities.

We are happy to discuss reasonable adjustments and encourage you to let us know how we can best support you throughout the recruitment process.

Apply Now

Refine Your Search

contract coordinator jobs in aldridge, wmd

Customer Works Coordinator

Compliance Contract Coordinator

People Coordinator

Safeguarding Coordinator

Business Readiness Coordinator

Private Patient Co-ordinator FTC

DESA Contract Coordinator

Customer Insight Project Coordinator

Business Support & Recruitment Coordinator

Events Coordinator

Plant Coordinator

Property Maintenance Coordinator (Maternity Cover)

Facilities Coordinator

Export Coordinator / Warehouse Administrator

Governance and MDT Coordinator (Fixed Term)

Transport Coordinator

Social Care Facilitator

HR & Recruitment Officer

Recruitment & On-Boarding Coordinator ( Fixed Term )

Growth Support Coordinator

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