Application support analyst Work, Jobs in Stoneleigh, War (with Salaries)

IT Helpdesk Analyst
Macfarlane Group —Coventry
- £28,000 a year
- Temporary
- Maintenance
- IT
- AI
- Free parking
- Annual leave
IT Data Steward – 12-month FTC
NFU Mutual —Stratford-upon-Avon
- £31,864 - £39,000 a year
- Full-time
- Hybrid work
- SQL
- Financial services
- Annual leave
- Employee discount
7d
Data Analyst
Smart Parking —Birmingham
- £35,000 a year
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Free parking
- Store discount
Quick apply
Housing Business Systems Analyst
Tamworth Borough Council —Tamworth
- £39,862 - £42,839 a year
- Full-time
- Hybrid work
- English
- Organisational skills
9d
IT Service Desk Support Apprentice
QA Apprenticeships —Redditch
- £15,600 - £21,158 a year
- Monday to Friday
- Communication skills
6d
Security Cleared Data Analyst- Birmingham, Manchester,
Turner & Townsend —Birmingham
- Full-time
- SQL
- Maths
- In-person
Quick apply
6d
IT Infrastructure Analyst
Tracer Management Systems LTD —Birmingham
- £40,000 - £45,000 a year
- Full-time
- DevOps
- Analysis skills
- IT
- Free parking
- Work from home
Quick apply
13h
AI Data Engineer
Capgemini —Birmingham
- Hybrid work
- SQL
- AWS
- AI
Security Operations Analyst
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- IT
- Communication skills
- Employee assistance programme
- Employee discount
Quick apply
6d
Infrastructure Services Senior Analyst
West Midlands Police —Birmingham
- Full-time
- Hybrid work
- Annual leave
- Employee assistance programme
14d
SAS Viya Developer - Manchester, UK
Capgemini Sogeti —Coventry
- Hybrid work
- AWS
- APIs
- Python
5h
Vulnerability Management Analyst
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Hybrid work
- Analysis skills
- IT
- Employee assistance programme
- Employee discount
Quick apply
6d
Secure Data Engineer
Capgemini —Birmingham
- Hybrid work
- Azure
- DevOps
- AWS
Automation Tester
Inspired Thinking Group (ITG) —Birmingham
- Remote
- Azure
- Java
- JavaScript
- Employee assistance programme
- Employee discount
Quick apply
Tax Technology Implementation Senior Manager (Data Ecosystem)
KPMG —Birmingham
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
OT Cybersecurity Solution Architect - SC Cleared
Resillion —Birmingham
- Full-time
- Analysis skills
Quick apply
Software Developer
Devi Technologies —Birmingham
- £54,000 - £59,000 a year
- Full-time
- Hybrid work
- APIs
Quick apply
7d
Senior ServiceNow Developer
Deutsche Bank —Birmingham
- Full-time
- Hybrid work
- JavaScript
- Scripting
- Agile
- Employee discount
Data Products Manager
CV Europe —Solihull
- Full-time
- Data analysis skills
- SQL
- Analysis skills
- Free parking
- Flexitime
Quick apply
13d
Lead Java Developer
Inspired Thinking Group (ITG) —Birmingham
- Full-time
- Remote
- Java
- AWS
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply

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application support analyst jobs near stoneleigh, war

IT Helpdesk Analyst

Macfarlane Group -
Coventry

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Job details

Temporary | Full-time
£28,000 a year

Benefits

Free parking
Annual leave
Company pension
Employee assistance programme
Employee discount

Qualifications

Driving Licence
Maintenance
Technical support
ServiceNow
IT
Cybersecurity
AI
Communication skills
Intune
Help desk

Full job description

Location: Coventry (Middlemarch Business Park)

Salary: £28,000 (dependent on experience) plus company benefits

Hours: Full time (37.5 hours per week Monday-Friday)

Sector: Packaging solutions & distribution

Protecting what matters, together

We're dedicated to protecting what matters most – our people, our customers, our communities and the environment. At Macfarlane Packaging, our commitment to customer satisfaction, sustainability and continual improvement creates a highly collaborative, supportive and friendly workplace where you can unpack a career that grows.

With history stretching back over 75 years, we offer stability whilst always striving for continual growth. Our fast-paced, results-driven approach will challenge and often stretch you, but it will also give you opportunities for personal and professional development. Every colleague has the chance to directly influence our success, leading to real job satisfaction and achievement at all stages of your career.

Our IT team plays a vital role in supporting colleagues throughout the UK and Ireland and is currently investing in new technologies, including AI-enabled support tools, to enhance the way we deliver IT services.

The IT Helpdesk Analyst Role

We're seeking a customer-focused and technically capable IT Helpdesk Analyst to join our in-house IT team on a temporary contract of approximately six months, covering a period of planned team change.

Whether you're already working in an IT Helpdesk or Service Desk role, or you're a technically minded individual looking to build a career in IT, this is an excellent opportunity to join the in-house technology team of the UK's leading packaging distributor. Working within a modern Microsoft 365 environment, you'll gain exposure to AI-assisted support technologies whilst helping deliver outstanding IT support to colleagues across our nationwide business.

Working as part of a collaborative team, you'll provide first and second line support, take ownership of incidents and service requests, and help deliver a consistently high standard of service to colleagues throughout the business.

Key Responsibilities

Provide first and second line IT support to users across multiple UK locations via phone, email and remote support tools.

Take ownership of incidents and service requests through to successful resolution within agreed service levels.

Troubleshoot and resolve issues relating to Windows 11, Microsoft 365 and core business applications.

Manage user accounts, licences and device provisioning through Microsoft Entra ID and Intune.

Assist with networking troubleshooting and general IT administration tasks.

Occasionally provide on-site support at other Macfarlane locations when required.

Utilise Freshservice and Freddy AI tools to assist with ticket triage, suggested resolutions and knowledge management.

Use Microsoft Copilot and other AI-enabled technologies to improve efficiency and enhance user support.

Contribute to the creation and maintenance of knowledge base articles and self-service resources.

Work closely with the wider IT team to escalate and resolve more complex technical issues.

Identify recurring issues, trends and opportunities for service improvement.

Support IT projects, upgrades and rollouts as required.

What You Will Bring

We welcome applications from individuals who are technically curious, customer-focused and keen to develop their IT knowledge and experience.

Ideally, you will offer:
Some previous experience within an IT Helpdesk, Service Desk or technical support environment.

Strong communication skills with the ability to explain technical information clearly to non-technical users.

A logical and methodical approach to problem solving.

A full UK driving licence.

Good working knowledge of Windows 11 and end-user device support.

An interest in emerging technologies and AI-enabled support tools.

The ability to prioritise workloads effectively and manage competing demands.

Any of the following would also be advantageous but are not essential:

Experience supporting Microsoft 365 technologies, including Entra ID, Exchange Online, Teams and Intune.

Experience using Freshservice or ServiceNow, Freddy AI, Microsoft Copilot or similar AI productivity tools.

Experience with NinjaOne or comparable remote management platforms.

Microsoft certifications such as MS-900, MD-102 or equivalent.

Knowledge of cybersecurity fundamentals including MFA, phishing awareness and endpoint protection.

What You Will Get

We provide a competitive salary together with a range of flexible benefits which can include:

25 days annual leave (pro rata) plus all public/bank holidays

Contributory pension scheme

Life assurance

Free parking at many of our site locations

Employee Assistance Programme

Extensive range of training and development opportunities

Employee discount scheme (discounts on several major retail and leisure brands)

Simply Health/Dental Cover option for qualifying employees

Financial support with eye tests and glasses (DSE users only)

How to Apply/Next Steps

All applications will be acknowledged. If you haven't heard from us within a fortnight, please assume your application was unsuccessful.

We welcome and encourage applications from people of all backgrounds irrespective of your age, gender, disability, race, nationality, ethnicity, gender expression, religion or sexual orientation. Should you require any specific support or adjustments during the recruitment process, please email our recruitment team directly.

Apply Now

Refine Your Search

application support analyst jobs in stoneleigh, war

IT Helpdesk Analyst

IT Data Steward – 12-month FTC

Data Analyst

Housing Business Systems Analyst

IT Service Desk Support Apprentice

Security Cleared Data Analyst- Birmingham, Manchester,

IT Infrastructure Analyst

AI Data Engineer

Security Operations Analyst

Infrastructure Services Senior Analyst

SAS Viya Developer - Manchester, UK

Vulnerability Management Analyst

Secure Data Engineer

Automation Tester

Tax Technology Implementation Senior Manager (Data Ecosystem)

OT Cybersecurity Solution Architect - SC Cleared

Software Developer

Senior ServiceNow Developer

Data Products Manager

Lead Java Developer

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