Vendor Work, Jobs in Carrickfergus, Ant (with Salaries)

First Line Customer Support
Barclay Communications —Belfast
- From £26,500 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee discount
- Bereavement leave
Quick apply
8d
Senior Project Manager
GO POWER —Belfast
- £41,854.62 - £50,000.00 a year
- Full-time
- Project management
- Negotiation
- Sick pay
Quick apply
Purchase to Pay Associate
Survitec Group Limited —Belfast
- Full-time
- Hybrid work
- Microsoft Office
- Organisational skills
- Communication skills
- Employee assistance programme
8d
Buyer
Sensata Technologies, Inc. —Newtownabbey
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
11d
Director of Supply Chain & Logistics
GoldComex Precious Metals & Trading Ltd —Belfast
- £63,000 - £97,000 a year
- Full-time
- Oracle
- SQL
- Leadership
- Free parking
- Sick pay
Quick apply
Digital Systems Engineer
Eakin Healthcare —Newtownards
- £40,000 - £55,000 a year
- Full-time
- Hybrid work
- Azure
- Management
- ERP systems
- Free parking
- Referral programme
Quick apply
SRE Observability Technical Lead - Vice President
Citi —Belfast
- Full-time
- Hybrid work
- Computer Science
- Engineering
- AWS
- Annual leave
- Employee assistance programme
Managing Engineer - Workday Integrations (Hybrid)
Allstate —Belfast
- Hybrid work
- Human resources
- Mentoring
- Software development
- Employee assistance programme
13d
Market Data Engineer
Marex —Belfast
- Full-time
- SQL
- AWS
- Analysis skills
Quick apply
13d
Senior Process Engineer
Nuada —Belfast
- Full-time
- AutoCAD
- Engineering
- No degree
- Life insurance
Quick apply
7d
Director Data & Analytics API Experience - Data Services
CME Group —Belfast
- Full-time
- Hybrid work
- Master's degree
- SQL
- C++
- Employee stock purchase plan
- Gym membership
Senior Information Security Analyst
Fieldfisher —Belfast
- Full-time
- Leadership
- Communication skills
- Work from home
1d
Receptionist and Facilities Assistant
Williams Lea —Belfast
- £29,500 a year
- Overtime
- English
- Front desk
- In-person
- Referral programme
Delivery Partner Manager, UK/IE Delivery Partner Managers
Amazon UK Services Ltd. —Belfast
- Weekend availability
- Oracle
- Salesforce
- English
KYC / CDD Operations Analyst â€“ Anti-Money Laundering
Bank of America —Belfast
- Full-time
- Microsoft Excel
- Microsoft Access
- Microsoft Outlook
8d
Warehouse Operative
EES Group —Belfast
- £30,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Excel
- English
Quick apply
Assistant Accountant
Totalis Solutions Ltd —Belfast
- £33,000 - £36,000 a year
- Full-time
- Accounting
- QuickBooks
- Data entry
- Free parking
Quick apply
4d
Derivative Settlements Operations – Product Development (Vice President)
Citi —Belfast
- Full-time
- Hybrid work
- AI
- Communication skills
- Banking
- Employee assistance programme
- Employee discount
Head of Technology Services
Hosting Nica Technology Services Ltd —Belfast
- £48,000 - £95,000 a year
- Full-time
- Management
- Microsoft Office
- Analysis skills
- Health & wellbeing programme
- Sick pay
Quick apply
HR Shared Services Analyst (Contract)
Huron Consulting Services UK Limited —Belfast
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply

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First Line Customer Support

Barclay Communications -
Belfast

Quick apply

Job details

Permanent | Full-time
From £26,500 a year
8 days ago

Benefits

Casual dress
Cycle to work scheme
Free flu jabs
Company pension
Company events
Employee discount
Bereavement leave
Referral programme

Qualifications

Microsoft Word
Microsoft Excel
Microsoft Outlook
Technical support
VoIP
Organisational skills
Customer support
Communication skills

Full job description

Join Our Team –

We are looking for a motivated and customer-focused individual to join our team in a First Line Customer Support role. While previous experience in telephony or broadband support would be an advantage, it is not essential, and you should be eager to learn, comfortable using technology, and confident communicating with customers by phone and email.

In this role, you will be the first point of contact for customers, helping to resolve queries, troubleshoot issues, and provide excellent service. Full training will be provided, and we are looking for someone who can quickly develop their technical knowledge, work effectively under pressure, and contribute to maintaining high levels of customer satisfaction.

Key Responsibilities

Provide advanced support for telephony and broadband issues.
Act as the escalation point for complex faults and system configuration challenges.
Telephony and Broadband System Maintenance:
Oversee the maintenance of VOIP and on-premises phone systems, ensuring they operate efficiently and effectively.
Manage broadband network configurations and resolve any issues related to broadband performance.
Troubleshooting and Issue Management:
Identify, troubleshoot, and resolve faults within telephony and broadband systems in line with agreed SLAs.
Maintain proactive communication with clients to update them on the status of ongoing issues.
Customer Service Excellence:
Deliver exceptional customer service by addressing support queries with professionalism and urgency.
Ensure that all interactions with customers reflect a high level of service and support
Documentation and Reporting:
Accurately log all support requests and incidents in the Salesforce system.
Maintain detailed documentation to facilitate seamless handovers and future reference.
Billing and Contract Support: Address and resolve customer billing and contract-related queries effectively.
System Configuration and Setup: Configure routers and perform system builds to support telephony and broadband requirements.
Coordination with Third Parties: Liaise with third-party vendors and service providers as necessary to resolve issues and implement solutions.
Process Adherence: Follow internal processes and procedures to ensure consistent and high-quality support delivery.

Essential Criteria

Minimum GCSEs, including Maths and English, or equivalent qualifications.
Excellent communication, interpersonal, and active listening skills.
Strong organisational skills and the ability to work independently.
Proficiency in Microsoft Outlook, Word, and Excel.

Desirable Criteria

Experience with VOIP and on-premises telephony systems, including Gamma, IPECS LG (cloud and on-prem), and NEC.
Experience in a similar technical support role.

We are an equal opportunities Employer. We adhere to all relevant legislation and offer services regardless of age, race, sex, disability or religious belief.

Job Types: Full-time, Permanent

Pay: From £26,500.00 per year

Benefits:

Bereavement leave
Casual dress
Company events
Company pension
Cycle to work scheme
Employee discount
Free flu jabs
Referral programme

Work Location: In person

Quick apply

Refine Your Search

vendor jobs in carrickfergus, ant

First Line Customer Support

Senior Project Manager

Purchase to Pay Associate

Buyer

Director of Supply Chain & Logistics

Digital Systems Engineer

SRE Observability Technical Lead - Vice President

Managing Engineer - Workday Integrations (Hybrid)

Market Data Engineer

Senior Process Engineer

Director Data & Analytics API Experience - Data Services

Senior Information Security Analyst

Receptionist and Facilities Assistant

Delivery Partner Manager, UK/IE Delivery Partner Managers

KYC / CDD Operations Analyst â€“ Anti-Money Laundering

Warehouse Operative

Assistant Accountant

Derivative Settlements Operations – Product Development (Vice President)

Head of Technology Services

HR Shared Services Analyst (Contract)

I want to receive the latest job alerts for vendor in carrickfergus, ant

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