Documentation lead Work, Jobs in Darlington, Dur (with Salaries)

Change & Delivery Lead - Public Sector
XPS Pensions Group —Middlesbrough
- Full-time
- Remote
- Continuous improvement
- Travel
- Employee discount
- Referral programme
Patient Experience Administrator
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £25,760 - £27,476 a year
- Part-time
- Customer service
- Microsoft Office
- Administrative experience
10d
Project Coordinator
Middlesbrough College —Middlesbrough
- £25,276 - £27,604 a year
- Call to connect
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
- Employee assistance programme
Customer Relationship Management (CRM) and Learning Management System (LMS) Administrator
Triple S Limited —Teesside
- £28,000 - £32,000 a year
- Full-time
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Employee discount
Quick apply
Senior HR Advisor
HC-One - HR —Darlington
- £41,000 a year
- Full-time
- Management
- Travel
- Human resources
Quick apply
5d
Bid Writer
DFP Services Ltd —Durham
- £30,000 a year
- Full-time
- In-person
- Free parking
Quick apply
11d
Digital Project Lead
Tees, Esk and Wear Valleys NHS Trust —Middlesbrough
- £39,959 - £48,117 a year
- Full-time
- Project management
- Presentation skills
- IT
8d
Stores Supervisor
Filtronic —Sedgefield
- Full-time
- Management
- ERP systems
- Supervising experience
- Free parking
- Employee assistance programme
Quick apply
11d
Attendance Support Worker
Durham County Council —Durham
- £30,024 - £33,699 a year
- Temporary
- Childcare
- English
- School
- Annual leave
Chemical Engineer (Plant and Facilities)
Seloxium Limited —Redcar
- Full-time
- Maintenance
- Bachelor's degree
- Organisational skills
- Annual leave
Quick apply
Team Leader
Icon plastics —Stockton-on-Tees
- £14.08 - £15.20 an hour
- Full-time
- Management
- Organisational skills
- Communication skills
- Free parking
Quick apply
5d
Collections Manager
Middlesbrough Council —Middlesbrough
- £33,699 - £35,412 a year
- Full-time
- Organisational skills
Operations Assistant
OEG Energy Group —Hartlepool
- Rotating shift
- Organisational skills
- Communication skills
Manufacturing Engineer - Senior
Cummins Inc. —Darlington
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Graduate/Entry Level Technical Author
Analox Ltd —Stokesley
- Full-time
- Free parking
- Annual leave
Quick apply
eCommerce & Digital Executive
Finnmark Limited —Spennymoor
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- English
- In-person
- Free parking
- Flexitime
Quick apply
Senior NPD Technologist
Symingtons, now part of Princes Group —Consett
- £36,999 - £37,000 a year
- Full-time
- Data analysis skills
- No degree
- Organisational skills
- Free parking
- Employee discount
Quick apply
Technical Manager
Yorkshire Farmhouse Eggs Ltd —Topcliffe
- Full-time
- Bachelor's degree
- In-person
- Free parking
Quick apply
2d
C# Software Engineer – Upgrades Lead
Labman Automation —Stokesley
- £45,000 - £65,000 a year
- Full-time
- Communication skills
Principal NetSuite Developer
William Smith Group 1832 —Barnard Castle
- From £50,000 a year
- Full-time
- Oracle
- ERP systems
- SQL
- Free parking
- Employee assistance programme
Quick apply
10d

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Change & Delivery Lead - Public Sector

XPS Pensions Group -
Middlesbrough

Apply Now

Job details

Full-time

Benefits

Company pension
Employee discount
Referral programme

Qualifications

Six Sigma
Continuous improvement
Kaizen

Full job description

Contractual hours

36.25

Basis

Full time

Job category/type

XPS Administration

Date posted

16/07/2026

Job reference

REQ003727

Change & Delivery Lead - Public Sector

Location: Middlesbrough

Employment Type: Permanent, Full Time

Grade: Senior Consultant

Remote

REQ003727

#LI-Remote

For applicants this role this role will require you to travel other XPS location. Please note that eligibility for Non-Police Personnel Vetting (NPPV) Level 2 and Level 3 clearance requires applicants to have been continuously be resident in the UK for a minimum of three years.

About XPS Group:

XPS Group is a prominent and growing UK consultancy and administration firm within the pensions and insurance sectors. As a FTSE 250 company with over 2000 employees, we leverage expertise alongside advanced technology to serve over 1,400 pension schemes and their sponsors. Our goal is to foster a workplace where diverse talents thrive.

About the Role:

The Continuous Improvement Team supports the administration business by seeking ways to standardise and improve processes to drive efficiency. Our goal is to remove obstacles that stand in the way of providing excellent service to our clients, and to accelerate member self-service and digitisation. This role has been created to lead the project to assess the processes used in various propositions within the Admin business, with a view to identifying efficiencies, as well as managing delivery of improvements requested by the client.

Key Responsibilities:

Owning the change pipeline: establish and maintain a transparent intake, assessment and prioritisation process. Managing a single backlog and roadmap and ensuring decision points and approvals are clear.
Spending time with the proposition team to understand the process flows and the pain points leading to any inefficiency. Support with documentation of current position will be provided using standard CI team methodology.
Documenting requirements for areas of development/improvement identified during the review or received as suggestions from the client and users.
Challenging the current way of working and seeking out new and innovative ways to make the service more efficient, to support the expected future growth of the scheme.
Managing the governance and reporting to the Head of the relevant proposition and the client. A PM will be assigned to maintain project reporting, action logs etc.
Impact management & benefits realisation including defining success measures for each change, assessing baseline performance, tracking adoption and outcomes post go-live, and completing post-implementation reviews and embedding lessons learned.
Ensuring delivery of the improvements in line with the roadmap agreed with the client and internal stakeholders. This will include chairing regular meetings with the Product Manager and project team and escalating issues to Head of CI and the relevant proposition.
Working alongside the Client Relationship Manager, where appropriate, to ensure the client is kept up to date with progress and expectations are managed.

Your Profile:

Essential:

Previous experience in a similar role with in-depth knowledge of Public Sector operations for Public Sector role, together with experience of delivering change across multi-channel service environments and associated operational systems.
Statutory governance requirements and the ability to apply this knowledge within broader operational change, service improvement and delivery governance frameworks.
Experience of leading change delivery across project and operational teams, managing governance forums, RAID items, stakeholder reporting and decision-making in line with XPS governance standards.
A proactive, data-led approach to change, actively challenging processes and practices using structured continuous improvement methods to deliver measurable service improvements.
Experience of change intake, backlog prioritisation, roadmap management and benefits realisation, including baselining, adoption tracking and post-implementation review.
Ability to embed change into business-as-usual operations through effective stakeholder engagement, communications, readiness planning and training support.
Must have the right to work in the UK and travel to other XPS offices when required.

Desirable:

Previous experience in Public Sector: experience of working within a Public Sector environment including stakeholder management via framework agreements.
Lean/ Continuous Improvement qualification or equivalent experience (e.g., Lean, Six Sigma, Kaizen facilitation).
Experience in regulated environments and/or working with risk, compliance and audit requirements.
Experience supporting client-facing governance reporting (packs, metrics, narrative, actions).

What We Offer:

Enjoy a competitive salary, annual discretionary bonus, and 25 days’ holiday with buy/sell flexibility. Benefits include pension matching, healthcare plans, life assurance, and retailer discounts. We support our team with a flexible benefits scheme, employee assistance, and digital GP service. Participating in volunteering events is encouraged with paid volunteer days available. Referral bonuses are offered for introducing suitable candidates to XPS.

How to Apply:

Interested candidates should submit applications below or contact [email protected]. Join XPS Group and contribute to a dynamic and inclusive workplace.

Equal Opportunity Statement:

XPS Group is committed to diversity and equal opportunities. We welcome applications from all candidates, irrespective of sex, race, disability, sexual orientation, religion, or belief. As a Disability Confident employer, we ensure accessible and supportive work settings for all employees.

Eligibility:

Any employment offer made will be conditional upon you satisfying DBS Disclosure checks, Employment or educational references, Satisfactory credit checks and eligibility to work in the UK before an offer can be made. XPS Group is not able to provide sponsorship to employees.

Who are we:

To find out more please visit: www.xpsgroup.com

Apply Now

Refine Your Search

documentation lead jobs in darlington, dur

Change & Delivery Lead - Public Sector

Patient Experience Administrator

Project Coordinator

Customer Relationship Management (CRM) and Learning Management System (LMS) Administrator

Senior HR Advisor

Bid Writer

Digital Project Lead

Stores Supervisor

Attendance Support Worker

Chemical Engineer (Plant and Facilities)

Team Leader

Collections Manager

Operations Assistant

Manufacturing Engineer - Senior

Graduate/Entry Level Technical Author

eCommerce & Digital Executive

Senior NPD Technologist

Technical Manager

C# Software Engineer – Upgrades Lead

Principal NetSuite Developer

I want to receive the latest job alerts for documentation lead in darlington, dur

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