Change analyst Work, Jobs in Benson, Oxf (with Salaries)

Service Analyst
Oxford University Press —Oxford
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Organisational skills
- Communication skills
- Employee discount
2d
1st Line Support Analyst
FluidOne —Camberley
- Azure
- Microsoft Outlook
- Customer service
- Employee assistance programme
Specialist, Measurement
Pearson —Oxford
- Master's degree
- Analysis skills
- Education
5d
Principal Data Scientist - Water Sector
Stantec —High Wycombe
- Hybrid work
- Azure
- DevOps
- Machine learning
Senior Engineer - Motorsport Analysis
Fortescue —Kidlington
- Childcare
- System design
- Analysis skills
- Employee assistance programme
Senior Quantity Surveyor
Mott MacDonald —Reading
- Full-time
- Mentoring
- Contracts
- Communication skills
- Employee discount
Business Analyst (Data Focus)
University of Oxford —Oxford
- £39,424 - £47,779 a year
- Part-time
- Analysis skills
- University
- Communication skills
- Annual leave
12d
Data and Reporting Analyst
REL Field Marketing —Winnersh
- £29,000 - £32,000 a year
- Full-time
- SQL
- Maths
- IT
- Annual leave
- Employee discount
Integrated Business & Resource Planning Analyst
Astroscale —Didcot
- £45,000 - £65,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Microsoft Outlook
- Data analysis skills
- Life insurance
- Sick pay
6d
Business Analyst
Diligenta —Reading
- £41,400 - £51,750 a year
- Full-time
- Communication skills
- Negotiation
- Employee assistance programme
Quick apply
IT Compliance Analyst
UK Atomic Energy Authority —Culham
- £48,290 a year
- Full-time
- PMP
- IT
- Annual leave
- Employee assistance programme
16h
Analyst
Abbott Laboratories —Abingdon
- Full-time
- Laboratory experience
IT Compliance Analyst
UK Atomic Energy Authority —Culham
- £48,290 a year
- Full-time
- Hybrid work
- PMP
- IT
- Annual leave
Quick apply
22h
Communications Data Investigator (2 posts)
Thames Valley Police —Kidlington
- £35,241 a year
- Part-time
- Annual leave
- Employee discount
20h
Graduate Trading Analyst
The AA —Basingstoke
- Full-time
- Hybrid work
- Data analysis skills
- SQL
- Analysis skills
- Annual leave
- Employee assistance programme
2d
IT Service Management Analyst
UK Atomic Energy Authority —Culham
- £43,702 a year
- Full-time
- Hybrid work
- IT
- Annual leave
Quick apply
22h
Cyber Security Analyst
MDA —Didcot
- Full-time
- Hybrid work
- Azure
- Computer Science
- AWS
- Employee assistance programme
- Life insurance
8d
Cyber Security Analyst
MDA Space —Didcot
- Hybrid work
- Azure
- Computer Science
- AWS
- Employee assistance programme
- Life insurance
8d
Business Analyst - CRM
Blue Cross —Burford
- £36,500 - £42,000 a year
- Full-time
- Hybrid work
- CRM software
- Communication skills
- Marketing
- Employee assistance programme
- Employee discount
Quick apply
8d
SAP System Analyst
Siemens Healthineers —Bicester
- Full-time
- Hybrid work
- Continuous improvement
- Annual leave
6d

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Service Analyst

Oxford University Press -
Oxford

Apply Now

Job details

Full-time
£30,000 - £35,000 a year
2 days ago

Benefits

Company pension
Employee discount

Qualifications

Jira
Analysis skills
ITIL
Organisational skills
ServiceNow
Root cause analysis
Communication skills

Full job description

ABOUT THE ROLE

OUP’s digital services enable the Press to deliver its mission of advancing knowledge and learning. We serve educational and academic institutions supporting researchers, teachers and learners. Our portfolio of services includes a broad range of digital, content and data-centric platforms, web and eCommerce applications, learning & assessment services, online journals, and research platforms as well as a range of mobile apps.

The Service Analyst (SA) performs a critical role within the Press with responsibility for triaging issues, root cause analysis, providing technical recommendations, defect prioritisation and delivering BAU change. This involves the use of a variety of tools such as ServiceNow and JIRA. The Service Analyst collaborates with platform developers, internal teams, third-party partners, and discoverability partners to ensure our services meet the high expectation of customers and colleagues.

As a member of the Product Operations team, the Service Analyst will be directly involved in embedding continual improvement to the support service Product Operations provides. This role will also work closely with our strategic technology partner, helping to coach colleagues, knowledge transfer through documentation and utilising time and resource to deliver an efficient service.

Key responsibilities in this role will include:

Develop extensive and detailed knowledge of platform configurations and capabilities and maintain an awareness of new platform developments across the divisions.
Engage with customers and colleagues to deliver a high-quality experience.
Deliver high-value activities to meet key business objectives.
Work collaboratively as part of virtual team on the creation and maintenance of online products to scheduled dates as agreed with customers and internal stakeholders.
Deliver a range of proactive requests to include: access control/user account creation, content collections, homepage reconfiguration, system monitoring, analysing usage statistics and managing/developing third-party feeds etc.
Provision of escalation support to both external (customers/societies) and internal (global business units/colleagues) users through the analysis and triage of issues using problem solving skills to troubleshoot and accurately diagnose platform, content, or service issues to include root cause resolution where appropriate.
In the event of a service issue, work with the major incident management team to ensure the restoration of normal operations with minimal impact on the business, and within agreed service levels.
Identify trends and patterns to log problem records within the service and track through to resolution with third party suppliers or appropriate internal resolution teams.
Following and delivering a service in a good support framework manner (ITIL) with a caller based focus.

We operate a hybrid working policy that requires a minimum of 2 days per week in the Oxford office.

ABOUT YOU

Essential:

The ability to work independently with strong organisational skills.
Excellent written and verbal communication skills with the ability to adapt communications for technical and non-technical parties.
Able to effectively manage and balance priorities under time pressure.
The ability to quickly pick up new tasks and learn new systems and processes.
Resourceful and have strong problem solving and analytical skills.
A good team spirit and the ability to work collaboratively.

Desirable:

Experience of working in the publishing industry.
Experience of supporting publishing platforms.
Experience in managing third party vendor and internal stakeholder relationships.
Knowledge of ITIL or other technical competencies and frameworks.

BENEFITS

We care about work/life balance here at OUP. With this in mind we offer 25 days’ holiday that rises with service, plus bank holidays and Christmas closure (3-days) and a 35-hour working week. We are open to discussing flexibility in respect to working patterns, dependent on role. We also have a great variety of active employee networks and societies.

We help make your money go further by contributing to your pension up to 12%, offering loans and savings schemes through our partnership with Salary Finance, in addition to travel to work schemes and access to a wide range of local discounts.

This role comes with the added benefit of a discretionary annual payment.

Please see our Rewards and Recognition page for more information.

QUERIES

Please contact [email protected] with any queries relating to this role.

We are committed to supporting diversity in our workforce, and ensuring an inclusive environment where all individuals can thrive. We seek to employ a workforce representative of the markets that we serve and encourage applications from all.

Division:Group Technology

Department:Product Technology

Closing Date:9 August 2026

Salary:£30,000 - £35,000 dependent on skills and experience

Location:OUP UK - Oxford

Postcode:OX2 6DP

Full Time / Part Time:Full Time

Ref:5088

Apply Now

Refine Your Search

change analyst jobs in benson, oxf

Service Analyst

1st Line Support Analyst

Specialist, Measurement

Principal Data Scientist - Water Sector

Senior Engineer - Motorsport Analysis

Senior Quantity Surveyor

Business Analyst (Data Focus)

Data and Reporting Analyst

Integrated Business & Resource Planning Analyst

Business Analyst

IT Compliance Analyst

Analyst

IT Compliance Analyst

Communications Data Investigator (2 posts)

Graduate Trading Analyst

IT Service Management Analyst

Cyber Security Analyst

Cyber Security Analyst

Business Analyst - CRM

SAP System Analyst

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