Study manager Work, Jobs in Gateshead, Twr (with Salaries)

Customer Success Manager
Cognassist —Hebburn
- Remote
- CRM software
- AI
- Communication skills
- Annual leave
Quick apply
14d
Finance Assistant
Alpha UK Projects Limited —Newcastle upon Tyne
- From £28,000 a year
- Full-time
- Microsoft Excel
- Customer service
- No degree
- Free parking
- Sick pay
Quick apply
Work based learning and Employer Services Senior Manager
Durham University —Durham
- £47,389 - £56,535 a year
- Full-time
- Hybrid work
- Management
- University
- No degree
- Annual leave
- Employee assistance programme
3d
Bid Writer
DFP Services Ltd —Durham
- £30,000 a year
- Full-time
- In-person
- Free parking
Quick apply
Employment Advisor
North Tyneside Council —North Tyneside
- £32,061 - £33,699 a year
- Full-time
- Organisational skills
8d
College Administration Coordinator
Durham University —Durham
- £27,319 - £30,378 a year
- Full-time
- Writing skills
- Administrative experience
- Supervising experience
- Annual leave
- Employee assistance programme
13d
Social Media Marketing Apprentice
Vertu Motors —Gateshead
- £8 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Computer literacy
- Employee discount
Quick apply
Senior Accountant
Reign Accounting Ltd —Metrocentre
- From £30,000 a year
- Full-time
- Supervising experience
- Accounting
- Mentoring
- Free parking
- Flexitime
Quick apply
eCommerce & Digital Executive
Finnmark Limited —Spennymoor
- £30,000 - £35,000 a year
- Full-time
- Hybrid work
- English
- In-person
- Free parking
- Flexitime
Quick apply
Graduate PET-CT Radiographer
Alliance Medical Ltd —Newcastle upon Tyne
- £31,500 a year
- Full-time
- Master's degree
- Bachelor's degree
- IT
Quick apply
Corporate Finance & Data Analysis School or College Leaver
Azets —Newcastle upon Tyne
- Full-time
- Hybrid work
- Master's degree
- AI
- School
- Employee assistance programme
- Employee discount
Quick apply
8d
Principal Faculty / Director of Clinical Education
Wingate University —Wingate
- Full-time
- Research
- Master's degree
- University
- Annual leave
Consultant Psychiatrist in Old Age
Cumbria, Northumberland, Tyne and Wear NHS Foundation Trust —Sunderland
- £113,565 - £150,569 a year
- Full-time
- Research
- Mentoring
- Training & development
- Relocation assistance
- Employee discount
Assistant or Associate Professor in Particle Physics Phenomenology
Durham University —Durham
- £47,389 - £67,468 a year
- Full-time
- Doctoral degree
- Research
- University
6d
Senior / Principal Power Systems Engineer
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Scripting
- Python
Principal Engineer - Overhead Lines (OHL)
AECOM —Newcastle upon Tyne
- Full-time
- Hybrid work
- Engineering
- Bachelor's degree
- Communication skills
10d
Learning Disability Skills Specialists
Journey Enterprises —Hexham
- £24,940.09 a year
- Overtime
- Hybrid work
- Training & development
- Leadership
- Annual leave
16h
Teaching Fellow in Ethics and Political Philosophy
Durham University —Durham
- £38,784 a year
- Full-time
- Doctoral degree
- Administrative experience
- University
- Annual leave
- Employee assistance programme
Assistant or Associate Professor in Computational Astrophysics or Cosmology
Durham University —Durham
- £47,389 - £67,468 a year
- Full-time
- Doctoral degree
- Research
- University
6d
Assistant or Associate Professor in Observational Astronomy
Durham University —Durham
- £47,389 - £67,468 a year
- Full-time
- Doctoral degree
- Research
- University
6d

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study manager jobs near gateshead, twr

Customer Success Manager

Cognassist -
Hebburn

Quick apply

Job details

14 days ago

Benefits

Annual leave

Qualifications

CRM software
Client engagement
Incoming mail sorting
Stakeholder liaison
Risk analysis
Relationship management
Management reporting
Customer support
Customer interaction
Networking
AI
Communication skills
Negotiation

Full job description

Responsibilities

Build solid and profitable relationships with your clients and their employees through world-class customer service, relationship building, client entertainment and networking.
Use a range of data reporting tools to analyse performance and spot trends, risks and opportunities and report to colleagues on any high-risk clients.
Develop trusted advisor relationships with key accounts, customer stakeholders and senior management teams internally & externally.
Champion the benefits of cognitive profiling and learning support strategies throughout the client business and internally with support from your colleagues.
Manage our Customer Service inbox and distribute to colleagues accordingly.
Generate interest from clients for incremental sales from existing and other company products and services.
Produce winning proposals and presentations for CSM’s to deliver.
Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
Support on the acquisition of case-studies and testimonial feedback including video media/filming, surveys, and face to face interviews.
Assist with challenging client requests or issue escalations as needed.
Work closely with the software development team to scope priorities based on client demand.
Act as the eyes and ears of the business spotting risks and opportunities through probing conversations.
With training and guidance from the team you will be responsible for communicating all changes/updates and reports to our smaller client base through email.
Producing Digital quarterly business review for our smaller client base.
Assisting our support team during annual leave and busy periods, processing support queries that come through and resolving them as quickly as possible.
Leverage AI Tools: Proactively use artificial intelligence tools to support performance, problem-solving, and decision-making within your role, while maintaining data privacy and ethical standards.

Required Skills & Experience

Experience of the Education and EdTech sector preferable but not mandatory, with passion about the education industry and the role of cognition in delivering learner achievement.
Demonstrable communication and relationship development skills via video and teleconference or face to face and the ability to communicate, present and influence key stakeholders at all levels of an organisation with support from your colleagues.
Organised, hardworking and willing to build your career through success with clients.
A quick learner and the ability to work and think clearly when under pressure.
Proven work experience in administration or account management.
Some experience with CRM software (e.g. Salesforce) and MS Office (particularly MS Excel).
Experience delivering client-focused solutions to customer needs and challenging customers where necessary.
Proven ability to juggle multiple projects at a time, while maintaining sharp attention to detail.
Excellent listening, negotiation, and presentation abilities.
Leverage AI Tools: Proactively use artificial intelligence tools to support performance, problem-solving, and decision-making within your role, while maintaining data privacy and ethical standards.

Key Competencies

Strong verbal and written communication skills.
Customer focused, curious, and hungry for results.
Excellent interpersonal skills.
The ability to multi-task.

Qualifications

Qualification in Customer Service/Client Relations or in a related field from a recognised institution.

Quick apply

Refine Your Search

study manager jobs in gateshead, twr

Customer Success Manager

Finance Assistant

Work based learning and Employer Services Senior Manager

Bid Writer

Employment Advisor

College Administration Coordinator

Social Media Marketing Apprentice

Senior Accountant

eCommerce & Digital Executive

Graduate PET-CT Radiographer

Corporate Finance & Data Analysis School or College Leaver

Principal Faculty / Director of Clinical Education

Consultant Psychiatrist in Old Age

Assistant or Associate Professor in Particle Physics Phenomenology

Senior / Principal Power Systems Engineer

Principal Engineer - Overhead Lines (OHL)

Learning Disability Skills Specialists

Teaching Fellow in Ethics and Political Philosophy

Assistant or Associate Professor in Computational Astrophysics or Cosmology

Assistant or Associate Professor in Observational Astronomy

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