Call centre Work, Jobs in Warrington, Eng (with Salaries)

Customer Service Case Manager
AlphaBiolabs —Warrington
- Up to £28,000 a year
- Full-time
- Hybrid work
- Salesforce
- Analysis skills
- IT
- Free parking
- Health & wellbeing programme
Quick apply
12d
Telephone Receptionist
Your Office & PA —Runcorn
- £12.75 an hour
- Part-time
- Remote
- Customer service
- Front desk
- Typing
- Work from home
- Flexible schedule
Quick apply
Contact Centre Advisor
Blume Group —Manchester
- £26,227.50 a year
- Weekend availability
- Microsoft Outlook
- Sales
- English
- Free parking
- Store discount
Quick apply
8d
Contact Centre Adviser
General Medical Council —Manchester
- £27,405 a year
- No weekends
- Hybrid work
- Annual leave
- Employee assistance programme
7d
Telesales Booker
Empower Me Studio LTD —Manchester
- £24,570 a year
- Full-time
- Sales
- Customer service
- In-person
- Free parking
Quick apply
8d
Customer Service Advisor - Energy (Manchester)
Octopus Energy Group —Manchester
- £26,600 a year
- Full-time
- Hybrid work
- Work from home
Quick apply
Inbound Sales Representative (ISR) : AI Marketing
Be Seen —Manchester
- £30,000 - £35,000 a year
- 8 hour shift
- Sales
- Business development
- In-person
- Profit sharing
Quick apply
8d
Customer Service Advisor
Haier Europe —Bolton
- £26,181 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Call Centre Agent - Telecoms Appointment Setter
Cleartech Communications Ltd —Bolton
- From £24,000 a year
- 8 hour shift
- In-person
- Free parking
- Annual leave
Quick apply
11d
Telesales Specialist
EMR Group —Warrington
- Full-time
- IT
- Annual leave
Quick apply
11d
Call Centre Agent
Jacobs Enforcement —Birkenhead
- £24,500 - £30,000 a year
- Overtime
- Sales
- Negotiation
- Time management
- Health & wellbeing programme
- Annual leave
Quick apply
6h
Inbound Billing Advisor
Concentrix —Stockport
- £26,520 a year
- Full-time
- Communication skills
- Employee discount
JUNIOR SALES CONSULTANT
Verisure Services (UK) Limited —Warrington
- £3,800 - £6,000 a month
- Full-time
- Sales
- Driving
Quick apply
Inbound Sales Executive
AlphaBiolabs —Warrington
- From £26,458 a year
- Full-time
- Hybrid work
- Microsoft Word
- CRM software
- Microsoft Excel
- Free parking
- Health & wellbeing programme
Quick apply
12d
OOH Contact Centre Manager (32 Hours)
PropCall —Stretford
- £15.38 - £17.95 an hour
- Part-time
- Management
- Computer literacy
- Maintenance
Quick apply
Service Inbound Analyst
Bright HR Limited —Manchester
- Up to £26,500 a year
- Management
- Customer service
- Organisational skills
- Employee assistance programme
- Employee discount
Outbound Telesales & Customer Service Advisor for Renewables, Full Time or Part Time
Energy Install Hub Ltd —Liverpool
- From £25,000 a year
- Part-time
- Sales
- Customer service
- Computer skills
- Free parking
- Employee discount
Quick apply
6d
Customer Service Advisor - Omnichannel
Haier Europe —Bolton
- £26,479.55 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
14d
Telesales Executive
OrderYOYO —Manchester
- £27,000 a year
- Full-time
- Restaurant
Quick apply
Daytime Call Centre Operator (Taxi Company)
Lynx Taxis —Hazel Grove
- From £12.71 an hour
- Part-time
- Customer service
- Analysis skills
- IT
Quick apply

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call centre jobs near warrington, eng

Customer Service Case Manager

AlphaBiolabs -
Warrington

Quick apply

Job details

Permanent | Full-time
Up to £28,000 a year
12 days ago

Benefits

Free parking
Casual dress
Health & wellbeing programme
Cycle to work scheme
Company pension
Work from home
Enhanced maternity leave
Bereavement leave
Enhanced paternity leave
Life insurance
Sick pay
On-site parking

Qualifications

Salesforce
Analysis skills
IT
Financial services
Negotiation

Full job description

Overview
We are a well-established, award-winning company, based in Warrington, offering DNA, drugs and alcohol testing services to the legal community, members of the public and companies across the UK and internationally. We are going through an exciting period of growth, and our team now needs to expand and recruit a Customer Service Case Manager to support our customers in the Legal sector (mainly social workers and Family Law solicitors). This role is to be a single point of contact for our customers throughout their casework journey with Alpha Biolabs. This role is offered on a full-time basis. This role is hybrid working Monday – Friday.

Roles Responsibilities include:

A single point of contact for specific groups of customers including provision of quotes, chasing quotes, registering cases, organising sample collections, releasing case reports, generating invoices, resolving invoice queries and acting as point of contact for customers for cases or the full lifecycle.
The Case Manager will report directly to the Customer Service Manager
The Case Manager will aim to deliver excellence on every interaction both internal and external
To engage directly with our customers, anticipate or help them to understand their needs and deliver a quality and relevant service within agreed service level agreements.
To handle any customer complaints at first contact with a “one call” resolution where possible. All complaints should be reported to the Customer Service Manager and if required the Quality team for root cause analysis.
Ensure compliance with ISO17025 and ISO9001 and all departmental procedures, policies and protocols.
All interactions, written or verbal, will be professional and courteous with all our customers, internal and external. All case-related interactions are recorded on our casework management system.
Achieve key performance indicators as set by the Customer Service Manager.
Attend account meetings and engage with solution led thinking.

Key Skills

Effective communication both spoken and written.
Ability to identify own limitations and strengths
Proactively recognise training needs and request support
Work within a structured process, understand the demands of the quality management system and adherence to best practice
Ability to negotiate and respond to the customers’ demands
Deal with situations with empathy yet able to be assertive as appropriate.
Manage the expectations of the customer and the business
Outstanding attention to detail and accurate recording of information
Commercial acumen- able to spot opportunities for to upsell etc and influence the customer as appropriate
Very organised, able to plan and deliver and multi-task, meeting targets and deadlines
Able to keep calm under pressure
Whilst taking responsibility for a specific group of customer, must also be able to work as part of a team to cover absences, colleagues’ peaks in demand, etc.
An understanding of external and internal customers
IT literate.

Benefits:

· Company pension

· Cycle to work scheme

· Enhanced maternity leave

· Enhanced paternity leave

· Free, on-site parking

· Health & wellbeing programme

· Life insurance

· Enhanced sick pay

· Bereavement leave

· Hybrid (2-3 days from home per week, following initial training which will be on site)

Job Types: Full-time, Permanent

Pay: Up to £28,000.00 per year

Benefits:

Bereavement leave
Casual dress
Company pension
Cycle to work scheme
Enhanced maternity leave
Enhanced paternity leave
Free parking
Health & wellbeing programme
Life insurance
On-site parking
Sick pay
Work from home

Work Location: Hybrid remote in Warrington WA5 8WD

Quick apply

Refine Your Search

call centre jobs in warrington, eng

Customer Service Case Manager

Telephone Receptionist

Contact Centre Advisor

Contact Centre Adviser

Telesales Booker

Customer Service Advisor - Energy (Manchester)

Inbound Sales Representative (ISR) : AI Marketing

Customer Service Advisor

Call Centre Agent - Telecoms Appointment Setter

Telesales Specialist

Call Centre Agent

Inbound Billing Advisor

JUNIOR SALES CONSULTANT

Inbound Sales Executive

OOH Contact Centre Manager (32 Hours)

Service Inbound Analyst

Outbound Telesales & Customer Service Advisor for Renewables, Full Time or Part Time

Customer Service Advisor - Omnichannel

Telesales Executive

Daytime Call Centre Operator (Taxi Company)

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