It Work, Jobs in Pitsea (with Salaries)

2nd Line Helpdesk Engineer - Basildon or Yateley Office
Arc —Basildon
- £28,000 - £38,000 a year
- Hybrid work
- Customer service
- Computer networking
- SharePoint
IT Technician
The Tekk Group Ltd —Basildon
- £13.30 an hour
- Temporary
- Driving
- Travel
- Computer networking
Quick apply
8d
IT Support Team Leader
Stonebridge Mortgage Solutions Limited —Basildon
- Full-time
- Windows
- Supervising experience
- Mentoring
- Employee assistance programme
- Employee discount
Quick apply
IT Support Engineer (1st to 2nd Line Progression)
3Gi Technology Ltd —Brentwood
- £28,000 - £32,000 a year
- Full-time
- Windows
- IT
- In-person
- Free parking
- Sick pay
Quick apply
2d
Field Engineer – Cabling & IT Support
Arc —Basildon
- Azure
- Customer service
- Windows
- Paid training
- Employee assistance programme
7d
IT Help Desk Technician
Juvo IT —West Malling
- £25,500 - £26,000 a year
- Full-time
- Hotel
- SharePoint
- IT
- Free parking
Quick apply
11d
1st Line IT Support
Trooli —West Malling
- £25,000 - £26,000 a year
- Full-time
- Azure
- Microsoft Outlook
- Scripting
- Employee discount
- Gym membership
Quick apply
10d
IT Support Technician
EduNet ICT Ltd —Dagenham
- From £30,000 a year
- Full-time
- Customer service
- Windows
- In-person
Quick apply
8d
VacancyTitle: Service Desk Analyst
Southern Housing —Sittingbourne
- £30,186 a year
- Full-time
- Customer service
- Annual leave
2d
Teacher Information Technology
B2B Educators UK —Romford
- £34,500 - £42,500 a year
- Full-time
- Hybrid work
- Computer Science
- Marketing
- Computer networking
- Flexitime
Quick apply
9d
IT 2nd Line Service & Support Engineer
LSEC —London
- £27,597 - £32,795 a year
- University
- Continuous improvement
- Mentoring
- Annual leave
- Employee assistance programme
IT Field Engineer
Balfour Beatty —Dartford
- Hybrid work
- Maintenance
- Windows
- Microsoft Office
- Annual leave
7h
IT Manager
HandPickedHotels —Sevenoaks
- Hospitality
- Azure
- Hotel
- Employee assistance programme
- Employee discount
IT Sourcing Specialist
Financial Conduct Authority —London
- £41,600 - £45,000 a year
- Full-time
- Hybrid work
- Contracts
- IT
- Annual leave
8d
AI Solution Architect – ERP / EAM
IFS —London
- Full-time
- Hybrid work
- ERP systems
- Bachelor's degree
- Product management
Quick apply
SOLUTION ARCHITECT
Laing O'Rourke —Dartford
- Computer Science
- Business development
- Presentation skills
Alpha Data Services - Data Solution Architect, Managing Director
State Street —London
- Full-time
- Azure
- Computer Science
- AWS
IT Sales - Associate Engagement Manager - Resources Domain - London, Frankfurt
Infosys —London
- Contracts
- IT
- Leadership
14d
Presales Solution Architect - Aerospace and Defense
IFS —London
- Full-time
- Travel
- Communication skills
Quick apply
Technical Support Manager (Hybrid)
CameraMatics —Sidcup
- Hybrid work
- Computer networking
- Organisational skills
- Leadership
1d

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2nd Line Helpdesk Engineer - Basildon or Yateley Office

Arc -
Basildon

Apply Now

Job details

£28,000 - £38,000 a year

Qualifications

Microsoft Windows Server
Operating systems
Customer service
Firewall
Computer networking
SharePoint
IT
VMWare
Active Directory
Intune

Full job description

bout Arc:
Arc is a leading IT Managed Services Provider (MSP) based in the UK, delivering innovative and reliable IT solutions to businesses across various industries. With a strong reputation for excellence, we offer a range of services, including IT support, hybrid cloud solutions, cybersecurity, infrastructure management, PowerApps and AI. Our team is dedicated to delivering outstanding customer service and technical expertise to help businesses succeed.

Role Overview:
We are seeking a skilled 2nd Line Helpdesk Engineer to provide advanced IT support to our customers, either directly or by handling escalations from the 1st Line Helpdesk team. This role involves offering support via phone, email, and a ticket management system. Additionally, you'll be responsible for updating our internal knowledge base with resolutions for recurring issues.

Key Responsibilities:

Provide remote IT support to customers, resolving complex technical issues.
Address and troubleshoot issues escalated from the 1st Line Helpdesk team.
Update and maintain our IT customer documentation and internal knowledge base.
Offer support and training to junior engineers to enhance team skills.
Occasionally visit customer sites to resolve recurring or complex technical issues.

Required Skills & Experience:

Proficiency in Microsoft server and desktop operating systems.
Experience with Microsoft O365, SharePoint, Intune, Active Directory, and Teams Voice.
Knowledge of VMware and/or Microsoft Hyper-V.
Basic networking skills, including knowledge of switches and firewalls.
Previous experience with Autotask, Datto RMM, and IT Glue is a plus.

Personal Attributes:

Flexible and adaptable, remaining calm under pressure.
Eagerness to learn and improve skills.
Honest, dependable, and trustworthy.
Well-presented and a strong team player.
Customer-focused with excellent service skills.

What We Offer:

A dynamic and supportive working environment.
Opportunities for career progression within the company.
Ongoing training and professional development.
Competitive salary

Key Points:

Diversity & Inclusion: We celebrate diverse backgrounds and perspectives; they make us stronger. If you’re excited about this role, apply even if your experience doesn’t align perfectly. If not this one, you could be just the right fit for other roles we are recruiting for. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

UK Right to Work: All applicants must have the right to live and work in the UK. We cannot offer sponsorship at this time.

Accessibility: We are committed to providing reasonable adjustments for any candidates with disabilities. If you require adjustments, please outline these requirements in your application.

Apply Now

Refine Your Search

it jobs in pitsea

2nd Line Helpdesk Engineer - Basildon or Yateley Office

IT Technician

IT Support Team Leader

IT Support Engineer (1st to 2nd Line Progression)

Field Engineer – Cabling & IT Support

IT Help Desk Technician

1st Line IT Support

IT Support Technician

VacancyTitle: Service Desk Analyst

Teacher Information Technology

IT 2nd Line Service & Support Engineer

IT Field Engineer

IT Manager

IT Sourcing Specialist

AI Solution Architect – ERP / EAM

SOLUTION ARCHITECT

Alpha Data Services - Data Solution Architect, Managing Director

IT Sales - Associate Engagement Manager - Resources Domain - London, Frankfurt

Presales Solution Architect - Aerospace and Defense

Technical Support Manager (Hybrid)

I want to receive the latest job alerts for it in pitsea

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