Care- Co-ordinator (Administration and Compliance)
We are a friendly training GP practice covering across two sites. Our main surgery in the lovely town of Whitchurch and a branch site in a beautiful rural setting based in the picturesque village of St Mary Bourne with a stunning lakeview.
We are recruiting for a compliance & administrative co-ordinator to support a busy back office and play an essential role contributing to managing improvements, engaging with our governing bodies to comply with NHS standards to meet essential criteria of quality and safety.
This opportunity would be perfect for a dynamic, highly organised, proactive and eager administrator with excellent I.T. skills wanting to build their career within primary care and the National Health Service.
What you will be doing:
Providing proactive administrative support to the management team identifying ways to enhance services, streamline operations
Creating and updating policies, maintaining accurate records and surgery documentation.
Support and process patient recalls for long term conditions and collating performance metrics for monthly returns.
Managing your own workload effectively and taking full ownership of deadlines while supporting your team/colleagues where needed.
Learning and demonstrating an understanding of primary care compliance frameworks.
Using data to inform service improvements and decisions
Leading with a positive, adaptable attitude you will set the tone for others through your energy and accountability.
Package details:
Hourly Rate: £13.60
25 days holiday + bank holidays (pro rata)
NHS Pension
Free on site parking
Please send C.V. with a mandatory covering letter telling us why you would be suitable for this role.
See our website www.tworiversmedicalpartnership.co.uk for full job description and personal specification.
Job Summary:
- To support the Practice Management Team with the running of the surgery including premises, IT and systems development.
- To support the Practice Management Team with all aspects of CQC compliance
- To support the practice to tackle health inequalities through the provision and monitoring of services via the Quality and Outcomes Framework, Enhanced Services and the CQC framework.
- Liaise with other NHS bodies, healthcare providers and other professionals regarding issues relating to patient care.
Main Responsibilities:
- Support the Practice management team with the running of the surgery as required.
- Be familiar with reception duties and be able to provide this service if required including booking appointments and registering patients and linking with the reception team where appropriate.
- To support the practice management team and Reception Manager to create support materials, policies and procedures where required for admin and reception processes.
- Support the Practice Manager and Assistant Practice Manager to collate monthly returns for finance, data collection and reporting
- Understand requirements of Enhanced Service Provision, Quality and Outcomes Framework (QOF) and CQC framework to assist with the smooth running of the practice.
- Interrogate the clinical system (EMIS Web) to create or run clinical safety searches and reports to assist the team to manage medication, long term condition reviews and provision of monthly data.
- To use relevant IT applications including Blinx to invite patients and support the recall process for patient reviews, chronic disease management, screening programmes, vaccination and health promotion.
- Maintain accurate records and surgery documentation to support the running of practice systems including complaints, Human Resources, record management, Health and Safety and premises.
- To assist in the development of IT systems and processes and support the team on a day to day basis.
- To support the practice management team with patient communication internally and externally across all media including supporting a ‘digital front door’ for patients, provision of information for the website and local community publications.
Confidentiality:
- In the course of seeking treatment, patients entrust us with, or allow us to gather, sensitive information in relation to their health and other matters. They do so in confidence and have the right to expect that staff will respect their privacy and act appropriately
- In the performance of the duties outlined in this Job Description, the post-holder may have access to confidential information relating to patients and their carers, practice staff and other healthcare workers. They may also have access to information relating to the practice as a business organisation. All such information from any source is to be regarded as strictly confidential
- Information relating to patients, carers, colleagues, other healthcare workers or the business of the practice may only be divulged to authorised persons in accordance with the practice policies and procedures relating to confidentiality and the protection of personal and sensitive data.
Health & Safety:
The post-holder will assist in promoting and maintaining their own and others’ health, safety and security as defined in the practice Health & Safety Policy, to include:
- Using personal security systems within the workplace according to practice guidelines
- Identifying the risks involved in work activities and undertaking such activities in a way that manages those risks
- Making effective use of training to update knowledge and skills
- Using appropriate infection control procedures, maintaining work areas in a tidy and safe way and free from hazards
- Reporting potential risks identified.
Equality and Diversity:
The post-holder will support the equality, diversity and rights of patients, carers and colleagues, to include:
- Acting in a way that recognises the importance of people’s rights, interpreting them in a way that is consistent with practice procedures and policies, and current legislation
- Respecting the privacy, dignity, needs and beliefs of patients, carers and colleagues
- Behaving in a manner which is welcoming to and of the individual, is non-judgmental and respects their circumstances, feelings priorities and rights.
Personal/Professional Development:
The post-holder will participate in any training programme implemented by the practice as part of this employment, such training to include:
- Participation in an annual individual performance review, including taking responsibility for maintaining a record of own personal and/or professional development
- Taking responsibility for own development, learning and performance and demonstrating skills and activities to others who are undertaking similar work.
- IT training in the use of relevant software and hardware.
Quality:
The post-holder will strive to maintain quality within the practice, and will:
- Alert other team members to issues of quality and risk
- Assess own performance and take accountability for own actions, either directly or under supervision
- Contribute to the effectiveness of the team by reflecting on own and team activities and making suggestions on ways to improve and enhance the team’s performance
- Work effectively with individuals in other agencies to meet patients needs
- Effectively manage own time, workload and resources.
Communication:
The post-holder should recognize the importance of effective communication within the team and will strive to:
- Communicate effectively with other team members
- Communicate effectively with patients and carers
- Recognise people’s needs for alternative methods of communication and respond accordingly.
Pay: £13.60 per hour
Benefits:
- Company pension
- Free parking
- On-site parking
Work Location: In person
