Customer care co ordinator Work, Jobs in Billingshurst, Wsx (with Salaries)

Customer Care Co-ordinator
Thakeham Homes Ltd —Billingshurst
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Flexible schedule
- Referral programme
Quick apply
7d
Treatment Co-Ordinator
Surrey Orthodontics (Godalming) Ltd —Godalming
- Sales
- Business development
- In-person
Quick apply
11d
Hospitality & Wellbeing Coordinator
Linden house care home —Epsom
- £31,200 - £37,000 a year
- Full-time
- Customer service
- Front desk
- In-person
- Free parking
- Annual leave
Quick apply
4d
Dental Patient Care-Coordinator/Receptionist (Full-Time)
White house dental —Godstone
- From £12.71 an hour
- Full-time
- Presentation skills
- Patient care
- Front desk
- Free parking
- Employee discount
Quick apply
Care Supervisor
Vitale Care —Chichester
- Sales
- Driving
- Care plans
Quick apply
3d
Director of People & Culture
Caremark Limited —Worthing
- Up to £75,000 a year
- Full-time
- Hybrid work
- Human resources
- Free parking
- Annual leave
Quick apply
Multidisciplinary Team Co-ordinator - Haywards Heath
WSCC —Haywards Heath
- £15,468 - £18,196 a year
- Monday to Friday
- IT
4d
Sales & Operations Manager - Destination Weddings
Ionian Weddings —Guildford
- £45,000 - £55,000 a year
- Part-time
- Hybrid work
- Customer service
- Microsoft Office
- Organisational skills
- Work from home
Quick apply
11h
Customer Service Coordinator
Healix International —Esher
- From £27,000 a year
- Weekend availability
- Customer service
- English
- Communication skills
- Annual leave
- Employee discount
Quick apply
6d
Pharmacy Counter Dispenser
Pharm@Sea —Haywards Heath
- From £14.05 an hour
- Weekend availability
- Microsoft Word
- Microsoft Outlook
- Customer service
- Store discount
- Annual leave
Quick apply
4d
Senior Assistance Coordinator
Healix International —Esher
- Full-time
- English
- Communication skills
- Annual leave
- Employee discount
Quick apply
International Medical Assistance Coordinator
Healix International —Esher
- From £27,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Care plans
- Annual leave
- Employee discount
Quick apply
8h
Insurance Schemes Manager
Healix —Esher
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Annual leave
- Employee discount
Quick apply
5d
Dental Hygienist
Bupa Dental Care —Haywards Heath
Risk, Compliance & Governance Manager
Healix —Esher
- Full-time
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
5d
Cybersecurity Analyst
Healix International —Esher
- Full-time
- Azure
- AWS
- Continuous improvement
- Annual leave
- Employee discount
Quick apply
8h

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customer care co ordinator jobs near billingshurst, wsx

Customer Care Co-ordinator

Thakeham Homes Ltd -
Billingshurst

Quick apply

Job details

Permanent | Full-time
7 days ago

Benefits

Company pension
Company events
Private medical insurance
Paid volunteer time
Flexible schedule
Referral programme
Car scheme
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
Microsoft Office
Organisational skills
Communication skills

Full job description

Job Title Customer Care Coordinator

Role Type Permanent/Full Time

Job Location Billingshurst

Reports to Head of Customer Care

The Company

From day one, Thakeham has been driven by a clear vision: to transform the way people think about new-built developments. Over 20 years later, that ethos is still very much alive, reflected in our numerous awards and reputation in the sector.

An infrastructure-led community creator and strategic land promoter, Thakeham is committed to partnerships, innovation and creating amazing places to live and work. We are industry-leading in sustainability and biodiversity. We were one of the first to introduce Zero Bills homes in partnership with Octopus Energy.

We pride ourselves on our ‘Infrastructure first’ approach, ensuring communities benefit from new development at the outset rather than later in the process. We deliver social, affordable and retirement housing for a wide range of housing associations and local authorities. 

People are Thakeham’s most important asset, and this is reflected in the way we operate. We are proud to be listed in the Top 50 Best Mid-Sized Companies to Work For 2025.

With around 185 employees, our people enjoy excellent rewards and working conditions in an exciting business that offers career opportunities. Thakeham is keen to develop, guide, and support our employees, regardless of their career stage.

We value diversity and encourage people to bring their full, authentic selves to work. A Gold Armed Forces Covenant signatory and supporter of the armed forces’ charity Building Heroes, Thakeham operates a Talent for Development outreach campaign for military veterans and college leavers.

We combine meaningful work with opportunities to give back, through volunteering and fundraising initiatives that support our communities such as the Housebuilder Challenge and offering two paid volunteering days per year to do so. Where roles allow, our summer hours policy in June, July and August allows people to enjoy longer weekends with their loved ones. A flexible approach to working is available all year round.

At Thakeham, we build communities together.

The Department

The Customer Care team plays a vital role in ensuring the quality of our homes through thorough inspections, supporting homeowners as they settle in, and nurturing strong relationships via phone and on-site interactions. Our mission is to deliver exceptional service and create a warm, welcoming environment where every customer feels appreciated.

We are seeking a Customer Care Coordinator to assist the Customer Care team with daily tasks and serve as the primary point of contact for customers reporting defects and handling any post-occupation enquiries.

The Job Role

The successful candidate will;

· Onboard partnership housing providers and establish effective working processes between care teams.

· Manage client enquiries and job tasks raised, ensuring timely responses, regular updates, and high levels of customer service.

· Monitor and support delivery of partnership agreements, ensuring contractual and Service Level Agreement commitments are achieved.

· Produce and distribute progress reports, highlighting performance, risks, outstanding actions, and recovery plans in response breaches.

· Coordinate and oversee subcontractors, suppliers, and external trades to ensure timely resolution of defects and remedial works. Raise and monitor failure notices and redeployment where required.

· Issue work instructions, obtain quotations, order materials, and monitor works through to completion.

· Manage cost recovery activities, including contra-charges and first-level approval of supplier invoices.

· Maintain accurate records, documentation, and data within business systems and in line with GDPR requirements.

· Coordinate inspections, end-of-defect works, and insurance claim administration where applicable.

· Handle initial client and resident complaints, investigating and escalating in accordance with company procedures.

· Provide administrative support, including record management, evidence collation, reporting, and meeting coordination.

· Work collaboratively with Construction, Technical, Commercial, and other internal teams to resolve defects and improve service delivery.

This list is not exhaustive. Tasks will evolve in line with the individual's development, experience, and business operational requirements

The Required Skills

· Excellent communication skills, both written and verbal, are essential

· Customer-focused with a commitment to delivering exceptional service

· Ability to interact confidently and constructively with colleagues at all levels

· Proficient in MS Office applications, including Word, Excel and Outlook.

· Knowledge of Coins is advantageous

· Excellent attention to detail and strong organisational skills.

· Capable of managing time effectively and prioritising tasks efficiently.

· Maintain a professional attitude, exercising discretion and confidentiality at all times.

· Works well within a team environment and contributes positively to group efforts.

· Adaptable and willing to take on a diverse range of responsibilities.

· Self-motivated with the ability to work independently and offer practical solutions.

· Previous experience in a customer care role is preferred.

The Benefits

- Competitive salary

- Salary sacrifice car scheme

- Annual holiday allowance 26 days increasing to 27 after 3 years' service and 28 after 5yrs service (plus bank holidays)

- Life assurance

- Private medical insurance

- Health screening

- Pension scheme

- Bonus scheme

- Flexible working hours in a modern office environment / Working from Home Policy

- Excellent development and progression opportunities for the right candidate

- Company Social events

Plus a whole range of other employee benefits that we can tell you all about, our employees are rewarded for their performance, attitude and results.

#happytotalkflexibleworking

Thakeham is committed to providing equal opportunities in employment and treating people fairly. We will treat all job applicants and employees equally regardless of age, race, religious belief, colour, ethnic or national origin, sex, marital status, sexual orientation or disability. We welcome applicants from all sectors of society and we are committed to promoting an inclusive environment for all.

Job Types: Full-time, Permanent

Benefits:

Company pension
On-site parking
Referral programme

Work Location: Hybrid remote in Billingshurst RH14 9GN

Quick apply

Refine Your Search

customer care co ordinator jobs in billingshurst, wsx

Customer Care Co-ordinator

Treatment Co-Ordinator

Hospitality & Wellbeing Coordinator

Dental Patient Care-Coordinator/Receptionist (Full-Time)

Care Supervisor

Director of People & Culture

Multidisciplinary Team Co-ordinator - Haywards Heath

Sales & Operations Manager - Destination Weddings

Customer Service Coordinator

Pharmacy Counter Dispenser

Senior Assistance Coordinator

International Medical Assistance Coordinator

Insurance Schemes Manager

Dental Hygienist

Risk, Compliance & Governance Manager

Cybersecurity Analyst

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