Service agent Work, Jobs in Bilston, Wmd (with Salaries)

Customer Complaint Resolution Handler
Culligan UK limited —Wolverhampton
- £25,618 - £28,765 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Customer service
- Employee assistance programme
- Sick pay
Quick apply
14d
Debt Collection Agent
Automoney Trust Limited —Redditch
- £28,000 - £30,000 a year
- Full-time
- Customer service
- English
- Data entry
- Life insurance
Quick apply
Driver of Supplies/Yard Supervisor
GM Building & Property Services Ltd —Walsall
- From £15 an hour
- Full-time
- Heavy lifting
- Driving
- Organisational skills
Quick apply
Flight Coordinator
Executive Services (Gatwick) Ltd —Birmingham / Airport
- From £15 an hour
- Part-time
- Customer service
- Analysis skills
- Driving
Quick apply
Place Specialist
WMGC —Birmingham
- £57,000 a year
- Hybrid work
Warehouse Team Leader x4 (Mon - Fri : 6-2 / 2-10 & Weekends)
RKW —Stone
- £14.40 an hour
- Overtime
- Free parking
- Annual leave
Enforcement Team Administrator
Dukes Bailiffs Limited —Stone
- £26,230 a year
- Full-time
- Microsoft Word
- Microsoft Office
- Administrative experience
- Free parking
- Health & wellbeing programme
Quick apply
3d
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Walsall
- £3,800 a month
- Full-time
- Sales
Quick apply
Cruise Reservations Consultant
Ainsley Reid International —Birmingham
- £26,000 - £28,000 a year
- Full-time
- Sales
- Computer skills
- In-person
Quick apply
Freight Clerk-BHX 2606(Fluent in both English and Chinese)
CY UK Ltd —Minworth
- From £12.71 an hour
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
11d
Head of Marketing Operations
Agent Rainmaker —Wolverhampton
- £50,000 - £60,000 a year
- Full-time
- Management
- Project management
- Team management
- Free parking
Quick apply
2d
Legal Assistant (Conveyancing)
GloverPriest —Stourbridge
- Word processing
- Communication skills
International Customer Service Manager
DPD Group UK —Oldbury
- £70,500 a year
- Full-time
- Hybrid work
- Customer service
- Leadership
- Communication skills
- Free parking
Quick apply
4d
Vehicle Inspections Telesales Agent
RAC —Walsall
- £25,369.80 a year
- Monday to Friday
- Sales
- Customer service
- Microsoft Office
- Free parking
- Employee discount
16h
Estate Agent
John Miller Estate Agents —West Bromwich
- From £12.71 an hour
- Full-time
- Maintenance
- Driving
- In-person
Quick apply
Property Maintenance Operative — Wolverhampton area Holston Services Ltd | Self-employed / Casual
Holston Services Ltd —Wolverhampton
- £100 - £180 a day
- Temporary
- Customer service
- Maintenance
Quick apply
Swimming Teacher
Birmingham Community Leisure Trust —Birmingham
- Up to £15.88 an hour
- Part-time
- Customer service
- Annual leave
Cleaner
Serco Leisure Operating Limited —Newport
- Up to £12.71 an hour
- Full-time
International Admissions and Conversion Officer
Birmingham City University —Birmingham
- £32,006 - £35,331 a year
- Full-time
- Customer service
- Microsoft Office
- Administrative experience
7d
Water Treatment Sales Representative - North West
NCH Europe —Birmingham
- £35,000 - £45,000 a year
- Full-time
- Sales
- Microsoft Office
- Contracts
- Employee assistance programme
- Employee discount
Quick apply

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Customer Complaint Resolution Handler

Culligan UK limited -
Wolverhampton

Quick apply

Job details

Full-time
£25,618 - £28,765 a year
14 days ago

Benefits

Cycle to work scheme
Company pension
Employee assistance programme
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Excel
Customer service
Microsoft Office
Communication skills
Negotiation

Full job description

Here at Culligan UK Ltd we have developed a culture of putting our customers at the heart of everything we do and that has been vital in driving us to becoming the UK's leading specialists at providing drinking water solutions.

As a Complaints and Resolution Agent, you will play a key role in delivering exceptional customer service within our call centre environment. You will take ownership of customer complaints, managing cases from initial contact through to resolution whilst working across departments to identify solutions & improvement opportunities.

This role requires excellent communication skills, the ability to handle challenging situations empathetically, and a commitment to delivering fair, timely, and effective outcomes.

Core Role & Responsibilities:

Handle inbound calls from customers with complaints or service issues, ensuring all interactions meet high standards of professionalism and empathy.
Manage your own caseload, taking full ownership of complaints from initiation to resolution.
Make outbound calls to customers to gather information, provide updates, and deliver resolutions.
Collaborate effectively with other departments to investigate, identify, and implement solutions for customer issues.
Respond professionally to social media comments, Trustpilot reviews, and other public feedback channels.
Provide clear, concise, and well-documented case notes and written responses, ensuring all records meet company standards.
Deliver detailed feedback on complaint trends and individual cases to support service improvements and business strategy.
Prioritise and manage multiple tasks and cases simultaneously, ensuring timely resolution in line with service level agreements.
Contribute to the continuous improvement of the complaints process and the overall customer experience.

Requirements

Proven track record of delivering outstanding customer service, ideally in a call centre or complaint-handling environment.
Demonstrated ability to handle challenging conversations and situations in a clear, empathetic, and conciliatory manner.
Excellent oral and written communication skills, with high standards of grammar and attention to detail.
Strong ability to negotiate and influence to achieve fair outcomes for customers and the business.
Ability to prioritise a diverse and competing workload effectively, maintaining focus and accuracy under pressure.
Competence in using Microsoft Office tools, including basic skills in Excel and Word.
Strong knowledge of IFS and Service Cloud systems.
Ability to work independently with minimal supervision while also being an effective team player.

Benefits

23 Days Holiday + Bank Holidays
Company Pension Scheme
Company Sick pay (after qualifying period)
Cycle to Work Scheme Available
Employee Reward & Discount Platform
24/7 access to Employee Assistance Program through Health Assured
Access to on-going learning and development via our online learning platforms
Onsite parking available
Life Assurance Scheme

Quick apply

Refine Your Search

service agent jobs in bilston, wmd

Customer Complaint Resolution Handler

Debt Collection Agent

Driver of Supplies/Yard Supervisor

Flight Coordinator

Place Specialist

Warehouse Team Leader x4 (Mon - Fri : 6-2 / 2-10 & Weekends)

Enforcement Team Administrator

JUNIOR SALES ADVISOR

Cruise Reservations Consultant

Freight Clerk-BHX 2606(Fluent in both English and Chinese)

Head of Marketing Operations

Legal Assistant (Conveyancing)

International Customer Service Manager

Vehicle Inspections Telesales Agent

Estate Agent

Property Maintenance Operative — Wolverhampton area Holston Services Ltd | Self-employed / Casual

Swimming Teacher

Cleaner

International Admissions and Conversion Officer

Water Treatment Sales Representative - North West

I want to receive the latest job alerts for service agent in bilston, wmd

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