Technical customer service advisor Work, Jobs in Birkenhead, Msy (with Salaries)

Technical Customer Service Advisor
Fibre Nova Ltd —Liverpool
- Up to £26,500 a year
- Full-time
- Software troubleshooting
- Customer service
- In-person
- Annual leave
Quick apply
8d
Renewables Supervisor
Sureserve —Liverpool
- £40,000 - £45,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Renewables Installation Supervisor
Sureserve —Liverpool
- £40,000 - £45,000 a year
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Employee assistance programme
- Employee discount
Quick apply
Health and Safety Advisor
Cheshire West and Chester Council —Ellesmere Port
- Annual leave
JUNIOR SALES ADVISOR
Verisure Services (UK) Limited —Liverpool
- £3,800 a month
- Full-time
- Sales
Quick apply
Part Time Retail Sales Advisor - Swatch Liverpool 16 hours
Swatch Group —Liverpool
- Part-time
- Customer service
Quick apply
13d
Apprentice Sales Advisor
Graham Plumbers Merchant —Birkenhead
- £8.40 - £9.20 an hour
- Full-time
- Sales
- Warehouse experience
Quick apply
Residential Energy Solutions Specialist
Warmer Energy Solutions Ltd —Speke
- From £30,000 a year
- Full-time
- Hybrid work
- CRM software
- Sales
- Customer service
- Free parking
Quick apply
Customer Services / Aftersales advisor
Ucan Car Credit —Astley
- £27,000 a year
- Full-time
- Customer service
- Computer literacy
- Microsoft Office
Quick apply
1d
Service Advisor
Lookers —St Helens
- £29,000 - £35,000 a year
- Full-time
- Customer service
- Communication skills
- Annual leave
Quick apply
Senior ePMO Analyst
The Very Group —Liverpool
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Excel
- Microsoft Office
- Employee discount
Quick apply
Field Service Engineer
Envea —Tranmere
- Full-time
- Driving
- Travel
- Organisational skills
SALES EXECUTIVE
Verisure Services (UK) Limited —Chester
- £3,800 - £6,000 a month
- Full-time
- Sales
Quick apply
Customer Experience and Sales Advisor
Simple Lighting LTD —Bromborough
- £28,550 a year
- Full-time
- Sales
- Customer service
- IT
- Free parking
- Employee discount
Quick apply
12d
Senior Technical Advisor
Knauf Insulation UK —St Helens
- Monday to Friday
- Continuous improvement
- Annual leave
- Employee assistance programme
Customer Service Advisor
Solus Accident Repair Centres —Warrington
- £26,228 - £27,886 a year
- Full-time
- Customer service
- Communication skills
- Employee discount
1d
Junior Commercial Advisor
Verisure Services (UK) Limited —Liverpool
- £3,800 - £6,000 a month
- Full-time
- In-person
- Referral programme
Quick apply
Service Engineer
Envea —Tranmere
- Full-time
- Customer service
- Driving
- Travel
Senior Environmental Advisor
United Infrastructure —Deeside
- Full-time
- Hybrid work
Quick apply
Cloud Infrastructure Architect
The Granite Group —Liverpool
- £65,000 - £75,000 a year
- Full-time
- Hybrid work
- Azure
- AWS
- Flexible schedule
Quick apply

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Technical Customer Service Advisor

Fibre Nova Ltd
Liverpool

Quick apply

Job details

Full-time
Up to £26,500 a year
8 days ago

Benefits

Annual leave
Company pension

Qualifications

Software troubleshooting
Customer service
Technical support
IT support
Help desk

Full job description

About the Company

Fibre Nova, a registered Internet Service Provider in the UK, is dedicated to powering the digital world by providing high-speed broadband to communities and businesses. In today's connected landscape, reliable internet access is essential for work, learning, and leisure. Our mission is twofold: to deliver Full Fibre broadband that empowers people to thrive online, and to ensure that ultra-fast connections are available to all - wherever they may live or work. Fibre Nova proudly brings these transformative services to MDUs and businesses across the UK, creating seamless online experiences that foster growth and development.

The Role

Are you looking for a desk-based technical customer service/support role? We'd love to connect with you to discuss your experience!

At Fibre Nova, we are a fast-paced and growth-focused business dedicated to delivering an exceptional customer experience. We're seeking adaptable individuals who are passionate about broadband technology and technical support. If you put customers first and strive to provide top-notch service, we want you on our team.

In this role, you'll be the first line of support for our customers, confidently resolving their enquiries in a timely manner through phone, email, and webchat. Join us, and help us continue to provide a seamless, high-quality experience for every customer. Your input is key - you can make a difference by offering advice and feedback on current methods. Together we can ensure our customer experience is top notch!

Key Responsibilities

Act as the first point of contact for residential and business customers via telephone, email, and webchat, delivering exceptional customer service at every interaction.
Diagnose and resolve broadband, connectivity, and networking issues, escalating complex cases where necessary.
Proactively monitor and manage customer tickets, support inboxes, and service requests, ensuring all enquiries are handled within agreed service levels.
Take ownership of customer complaints and service issues, ensuring timely resolution and maintaining a positive customer experience throughout.
Build strong relationships with customers by communicating clearly, professionally, and empathetically.
Identify recurring customer issues and work with the wider business to implement long-term solutions.
Support the continuous improvement of customer service processes, systems, and procedures to enhance efficiency and customer satisfaction.
Provide feedback and recommendations on customer experience initiatives, helping Fibre Nova deliver best-in-class service.
Maintain accurate customer records within CRM and ticketing systems, ensuring all customer interactions are documented appropriately.
Collaborate closely with Operations, Sales, Network, and Technical teams to ensure seamless issue resolution and service delivery.
Monitor customer trends and identify opportunities to improve service performance and reduce customer effort.
Contribute to the development of internal knowledge bases, support documentation, and troubleshooting guides.
Stay up to date with Fibre Nova products, services, and industry developments to provide accurate support and advice.
Promote Fibre Nova's customer-first culture by consistently putting the customer at the heart of every decision and interaction.
Assist with onboarding new customers and ensuring a smooth transition into Fibre Nova services.
Support business growth by identifying opportunities to improve operational processes and customer retention.

Qualifications and Experience

Customer service experience, preferably within a technical role – 3 years
Experience using a CRM and customer ticketing system
Experience with problem solving and providing solutions to customers
Ability to collaborate with other departments to deliver solutions based on problems faced
Confidence in building your own knowledge through research and development within the industry

What You Will Get

Laptop and associated software
Branded workwear
26 days annual leave
Enrolment into company pension plan
The opportunity to be part of a growing team

Reporting to: Head of Operations

Salary

£26,500 per annum + other benefits. Expenses will be reimbursed in line with the company expenses policy for any personal expenditure incurred on behalf of Fibre Nova Ltd.

Pay: Up to £26,500.00 per year

Work Location: In person

Quick apply

Refine Your Search

technical customer service advisor jobs in birkenhead, msy

Technical Customer Service Advisor

Renewables Supervisor

Renewables Installation Supervisor

Health and Safety Advisor

JUNIOR SALES ADVISOR

Part Time Retail Sales Advisor - Swatch Liverpool 16 hours

Apprentice Sales Advisor

Residential Energy Solutions Specialist

Customer Services / Aftersales advisor

Service Advisor

Senior ePMO Analyst

Field Service Engineer

SALES EXECUTIVE

Customer Experience and Sales Advisor

Senior Technical Advisor

Customer Service Advisor

Junior Commercial Advisor

Service Engineer

Senior Environmental Advisor

Cloud Infrastructure Architect

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