Service desk team leader manager Work, Jobs in Birmingham (with Salaries)

IT Service Desk Team Leader
Walsall Housing Group —Walsall
- £41,772 - £44,300 a year
- Full-time
- No degree
- Mentoring
- Organisational skills
- Annual leave
6d
Service Desk Manager
wavenet —Solihull
- Full-time
- Management
- Team management
- Travel
Quick apply
Service Delivery Manager
Shoosmiths —Birmingham
- Hybrid work
- Analysis skills
- IT
- Leadership
12d
Head of Operations
FLTD Construction —Redditch
- £55,000 - £75,000 a year
- Full-time
- Management
- Communication skills
Quick apply
Service Delivery Manager
Novem Limited —Coventry
- £40,000 - £55,000 a year
- Full-time
- Azure
- Management
- IT
- Bereavement leave
- Life insurance
Quick apply
13d
English Lecturer - 3 positions available
Heart of Worcestershire College —Redditch
- £26,687 - £41,413 a year
- Part-time
- English
- Travel
- Organisational skills
- Annual leave
12d
Education Recruitment Team Manager
Operam Education Group —Stourbridge
- From £37,000 a year
- Full-time
- Mentoring
- Leadership
- Annual leave
- Sick pay
Quick apply
Tramps Data & Systems Manager
Cushman & Wakefield —Birmingham
- Microsoft Excel
- English
- IT
Quick apply
Front Desk Manager
AC Hotel by Marriott Birmingham NEC and Airport —Birmingham
- Up to £27,551.79 a year
- Full-time
- Hospitality
- Hotel
- Supervising experience
- Free parking
- Employee discount
Quick apply
1d
Senior Service Desk Engineer
Zenzero Solutions —Coventry
- English
- Communication skills
Sports Marketing Assistant
Limegreen Marketing —Birmingham
- From £26,500 a year
- Full-time
- Bilingual
- Marketing
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
2d
Human Resources (HR) Advisor - Midlands
Ministry of Justice —Birmingham
- £30,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Office
- Presentation skills
- Travel
- Annual leave
- Employee discount
12d
Operational Excellence (OpEx) Coach – EMEA
Redzone —Birmingham
- £70,000 - £85,000 a year
- Full-time
- Remote
- English
- Travel
- IT
Quick apply
7d
Employee Relations Specialist
Fox HR —Wolverhampton
- £37,000 - £42,000 a year
- Part-time
- Hybrid work
- Travel
- Human resources
- Data entry
Quick apply
15h
Children and Young People Residential Support Worker (EBD Children's Home) Wythall
Gracebridge Care —Birmingham
- £29,318 - £33,000 a year
- Weekend availability
- Childcare
- Working with children
- Driving
- Paid training
- Health & wellbeing programme
Quick apply
4d
SIS Technical Trainer
Ministry of Justice —Birmingham
- £20,001 - £40,000 a year
- Part-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Annual leave
- Employee discount
4d
One Stop - Franchise Helpdesk Advisor
One Stop —Brownhills
- Full-time
- IT
- Cash handling
- Communication skills
12d
Service Technician - Midlands Team - ICS Cool Energy Ltd
Trane Technologies —Birmingham
- Weekend availability
- Customer service
- Microsoft Office
- In-person
Second Line Support Analyst
HCR —Worcester
- Azure
- Microsoft Outlook
- Customer service
- Annual leave
- Gym membership
Health & Safety Manager - Legal Aid Agency
Ministry of Justice —Birmingham
- £40,001 - £60,000 a year
- Part-time
- Hybrid work
- Presentation skills
- Continuous improvement
- Travel
- Annual leave
- Employee discount
16h

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service desk team leader manager jobs near birmingham

IT Service Desk Team Leader

Walsall Housing Group -
Walsall

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Job details

Permanent | Full-time
£41,772 - £44,300 a year
6 days ago

Benefits

Annual leave
Company pension

Qualifications

ITIL
TOGAF
IT support
Mentoring
Organisational skills
IT
Leadership
Communication skills
TOGAF Certification

Full job description

Job Introduction

IT Service Desk Team Leader

Salary: £41,772 - £44,300 per annum plus excellent benefits

Location: Walsall, West Midlands

Contract: Full Time, Permanent, 37 hours per week

Closing Date: 21st June 2026

Interview Date: 29th June 2026 (Teams) and from 6th July 2026 (In-Person)

At whg, we’re transforming the way we deliver digital services to support our colleagues and customers. We’re looking for an experienced and people-focused IT Service Desk Team Leader to lead our frontline IT support team and help shape an exceptional service experience across the organisation.

As our IT Service Desk Team Leader, you’ll be responsible for delivering high-quality technical support to colleagues across whg and multiple sites. Leading a team of IT Technicians, you’ll provide hands-on support, guidance and direction, ensuring an outstanding service is delivered in line with established ITIL-aligned processes.

If you’re passionate about service excellence, thrive in a fast-paced environment, and enjoy developing others while remaining hands-on with technology, we’d love to hear from you.

Main job responsibilities:

Leading, motivating and developing a team of IT Technicians to deliver a responsive and customer-focused service.
Managing and maintaining the IT Service Management (ITSM) solution and Incident Management processes.
Ensuring incidents, service requests and problems are prioritised and resolved within agreed service levels.
Identifying recurring issues and driving improvements through effective problem management.
Supporting the successful transition of system changes, upgrades and enhancements into business-as-usual support.
Overseeing Starter, Mover and Leaver activities to ensure colleagues have the right access, equipment and support from day one.
Managing the full lifecycle of IT assets, including inventory control, security and environmentally responsible disposal.
Maintaining the Service Desk knowledge base and promoting self-service solutions where appropriate.
Producing meaningful service reports, analysing trends and identifying opportunities to improve performance.
Building strong relationships with colleagues, stakeholders and external suppliers to ensure services continue to meet business needs.
Deputising for the IT Service and Operations Manager and Service Delivery Manager when required.

We're looking for someone who has:

A degree in a technology related discipline or can demonstrate equivalent experience.
A recognised professional qualification or be able to demonstrate equivalent knowledge and experience such as: ITIL, TOGAF, Microsoft or other relevant vendor certifications.
Proven experience working within a busy Service Desk or IT support environment.
Experience leading, mentoring or developing others within a technical team.
A strong understanding of ITIL principles and service management best practice and a minimum of ITIL4 Foundation certification
Experience delivering against service level agreements and performance measures.
Knowledge of incident, problem, change and asset management processes.
An understanding of cyber security, data protection and compliance requirements.
Excellent communication skills and the ability to explain technical concepts in a way that others understand.
Strong organisational skills, with the ability to manage competing priorities and meet deadlines.
A proactive mindset, using insight and data to drive service improvements.
Willingness to work from our Walsall based head office, this is an on-site based role.

What’s in it for you?

In return, you will receive a competitive salary, 27 days annual leave (plus Christmas shut down), a defined benefit pension scheme, health cash plan, a range of shopping and leisure discounts.

We are output focused and flexible and believe in giving colleagues the right balance of autonomy and support to enable them to work to their full potential. Despite the high expectation for performance and delivery, we are committed to ensuring colleagues have a healthy work-life balance and able to work in agile ways which support them.

About us

At whg, we are dedicated to providing affordable homes across the Midlands and creating sustainable communities. We believe everyone has the right to a safe and secure home, which is the foundation for a successful life. Our values— Trustworthy, Respectful, Accountable, Collaborative and Excellent — guide our work and our commitment to creating an inclusive workplace where everyone can thrive.

We have been recognised as a top employer in the prestigious Sunday Times Best Places to Work 2026. The awards celebrate the top employers in the UK who are leading the way in employee pride, job satisfaction and wellbeing, as well as reward and recognition.

We are proud to be a Disability Confident Employer, committed to providing opportunities and support for all applicants, including those with disabilities.

Interested in joining our team? Visit our website www.whg.uk.com and read Our 2030 Plan.

whg is committed to safeguarding and promoting the welfare of our customers and communities. Please note that for some roles, a Disclosure and Barring Service (DBS) check may be required as part of our pre-employment screening process.

This vacancy is open to both internal and external applicants

Apply Now

Refine Your Search

service desk team leader manager jobs in birmingham

IT Service Desk Team Leader

Service Desk Manager

Service Delivery Manager

Head of Operations

Service Delivery Manager

English Lecturer - 3 positions available

Education Recruitment Team Manager

Tramps Data & Systems Manager

Front Desk Manager

Senior Service Desk Engineer

Sports Marketing Assistant

Human Resources (HR) Advisor - Midlands

Operational Excellence (OpEx) Coach – EMEA

Employee Relations Specialist

Children and Young People Residential Support Worker (EBD Children's Home) Wythall

SIS Technical Trainer

One Stop - Franchise Helpdesk Advisor

Service Technician - Midlands Team - ICS Cool Energy Ltd

Second Line Support Analyst

Health & Safety Manager - Legal Aid Agency

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