Senior customer support Work, Jobs in Brighton, Esx (with Salaries)

SENIOR CUSTOMER OPERATIONS EXECUTIVE
HelpAlert Ltd —Brighton
- £28,000 - £32,000 a year
- Full-time
- English
- Data entry
- Organisational skills
- Free parking
Quick apply
Operations Manager
Neils Steels Ltd —Brighton
- £31,000 - £38,000 a year
- Full-time
- Management
- English
- Microsoft Office
Quick apply
4d
Senior Business Analyst (SaaS)
TDS Ultra Ltd —Brighton
- Full-time
- Bachelor's degree
- Agile
- In-person
Quick apply
10d
Graduate Management Trainee - Brighton / Hove
Enterprise Mobility —Brighton
- Full-time
- Sales
- Customer service
- Bachelor's degree
Operational Excellence Senior Consultant
LegalAndGeneral —Brighton and Hove
- Full-time
- Hybrid work
- Continuous improvement
- Employee discount
Quick apply
9d
Operational Excellence Senior Consultant
Legal & General Investment Management —Hove
- Continuous improvement
- Employee discount
9d
Senior Disrepair Manager
Haringey Council —Broadwater
- £63,966 - £67,575 a year
- Customer service
- Analysis skills
- Contracts
8d
People Operations Manager
Alternative Airlines —Charlwood
- From £40,000 a year
- Hybrid work
- Human resources
- Communication skills
- Work from home
- Employee discount
Quick apply
Senior Planner/Administrator
Brighton & Hove City Council —Brighton and Hove
- £35,544 - £37,939 a year
- Overtime
- Management
- Customer service
- Presentation skills
- Annual leave
Events & Operations Manager
ATG Entertainment Limited —Brighton
- £34,000 - £38,000 a year
- Full-time
- Bar
- First Aid Certification
- Human resources
4d
Senior Supervisor
The Flour Pot Bakery —Brighton and Hove
- £13.25 an hour
- Hospitality
- Supervising experience
- Bakery
Quick apply
12d
Customer Operations Specialist
Octopus Electric vehicles —Brighton
- Full-time
- Hybrid work
- Phone etiquette
Quick apply
Business Development Manager (BDM) - Brighton - Circa 41k Package - 53k OTE Uncapped
Yell Ltd —Brighton
- £35,875 a year
- Full-time
- Remote
- Microsoft Outlook
- Presentation skills
- Negotiation
- Referral programme
Quick apply
Environmental Enforcement Officer
National Enforcement Solutions —Lancing
- £28,080 a year
- 8 hour shift
- Customer service
- No experience needed
- Driving
- Health & wellbeing programme
- Employee assistance programme
Quick apply
11d
Local Growth and Visitor Economy Manager
Brighton & Hove City Council —Hove
- £57,755 - £63,123 a year
- Full-time
- Analysis skills
- Project management
- Presentation skills
- Employee discount
4d
Senior Customer Service Advisor
Barclays —Worthing
- £27,700 a year
- Weekend availability
- Customer service
- Administrative experience
- Banking
- Life insurance
3d
Office Manager
RTT Services South LTD —Bognor Regis
- From £26,000 a year
- Overtime
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
Quick apply
Transport Manager
RT Page and Sons Ltd —Yapton
- £40,000 - £60,000 a year
- Full-time
- Management
- Continuous improvement
- Organisational skills
Quick apply
10d
Apprentice Lead Adult Care Worker
Egalite Care Ltd —Worthing
- £20,475 an hour
- Full-time
- In-person
- Communication skills
Quick apply
13d
Operations Manager at Charleston in Lewes
The Charleston Trust —Lewes
- £27,700 - £33,800 a year
- Full-time
- Management
- Administrative experience
- Supervising experience
- Free parking
- Health & wellbeing programme
Quick apply

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SENIOR CUSTOMER OPERATIONS EXECUTIVE

HelpAlert Ltd
Brighton

Quick apply

Job details

Full-time
£28,000 - £32,000 a year

Benefits

Free parking
Casual dress
Company pension

Qualifications

English
Data entry
Organisational skills
Phone etiquette
Communication skills

Full job description

Customer Operations Executive

Brighton — office based
Monday–Friday, 9:00am–5:00pm
£28,000–£32,000 depending on experience
Free parking | Workplace pension
Start date: August 2026

Job Summary

This is more than a standard customer service role.

At HelpAlert, we help older people across the UK live safely and independently through our personal alarm and telecare services.

Every day, our customers and their families trust us to provide reassurance, support and help when it matters most.

We are looking for someone who combines empathy, organisation and operational reliability. Someone who enjoys speaking with people, takes ownership of problems and can help keep a growing business running smoothly.

This is a key role within the company, working directly with the leadership team to support customers, coordinate operations and improve the way we work.

About HelpAlert

HelpAlert provides personal alarm and telecare services that help older people across the UK remain safe, supported and independent.

We are a growing, care-led company focused on combining technology, customer support and operational excellence to deliver a reliable and professional service to customers and their families.

As we continue to grow, we are investing in our people, systems and processes, and this role will play an important part in that journey.

What You’ll Be Doing

Customer Support & Care

Answering customer and family enquiries by phone and email
Supporting new customers through onboarding and setup
Handling customer queries, account changes and service requests
Managing sensitive conversations with empathy and professionalism
Resolving issues and following them through to completion
Maintaining accurate customer records and notes

Operations & Administration

Coordinating dispatch and customer deliveries
Supporting stock, returns and replacements
Managing operational tasks and workflows
Keeping jobs, records and systems up to date
Following up on outstanding actions and making sure nothing is missed
Assisting with reporting and general office administration
Supporting the management and development of junior team members

Continuous Improvement

Identifying recurring issues and suggesting improvements
Supporting new processes and operational projects
Helping maintain high standards across customer care and operations
Taking ownership and finding solutions rather than waiting for direction

Who Succeeds Here

People who do well in this role tend to be:

Naturally organised and highly reliable
Calm under pressure
Proactive and self-sufficient
Excellent communicators
Caring but practical
Detail-focused
Comfortable taking ownership
Good problem-solvers
Positive and professional team players

What We’re Looking For

Experience in a customer-facing role with significant telephone contact
Strong administration and organisational skills
Excellent written and verbal communication
Confidence using CRM systems and digital tools
Ability to manage multiple priorities effectively
Strong attention to detail
A proactive approach to work

Experience within telecare, healthcare, housing, customer operations, logistics or service delivery would be advantageous, but attitude and ownership are just as important.

What Success Looks Like

In this role, success means:

Customers and families feel supported and reassured
Issues are resolved properly and efficiently
Customer records are accurate and up to date
Operations run smoothly and professionally
Tasks are completed without constant supervision
Problems are identified and addressed early
The wider team can rely on you

Interview Process

Applications will open in June, with CVs and cover letters reviewed as they come in. Shortlisted candidates will then be invited to attend a half-day Group Interview Day in Brighton on 10th, 11th or 12th August 2026.

The session will include practical exercises, problem-solving activities and interviews designed to help us understand how candidates communicate, prioritise tasks and approach real-world situations.

We expect to make an offer in mid-August, with the successful candidate joining HelpAlert in early September 2026..

Benefits

£28,000–£32,000 depending on experience
Free parking
Workplace pension
Casual dress
Full-time, office-based role
Opportunity to make a genuine difference in a growing care-led business

Pay: £28,000.00-£32,000.00 per year

Benefits:

Casual dress
Company pension
Free parking

Application question(s):

Can you work full-time from our Brighton office, Monday to Friday, 9am–5pm? (Yes/No)
Describe a time you had to deal with an upset or worried customer. What was the situation and how did you handle it? (Short answer)
Do you have at least two years’ experience handling customer enquiries by phone and email in an office-based customer service, administration, or operations role?

(Yes/No)

Work Location: In person

Quick apply

Refine Your Search

senior customer support jobs in brighton, esx

SENIOR CUSTOMER OPERATIONS EXECUTIVE

Operations Manager

Senior Business Analyst (SaaS)

Graduate Management Trainee - Brighton / Hove

Operational Excellence Senior Consultant

Operational Excellence Senior Consultant

Senior Disrepair Manager

People Operations Manager

Senior Planner/Administrator

Events & Operations Manager

Senior Supervisor

Customer Operations Specialist

Business Development Manager (BDM) - Brighton - Circa 41k Package - 53k OTE Uncapped

Environmental Enforcement Officer

Local Growth and Visitor Economy Manager

Senior Customer Service Advisor

Office Manager

Transport Manager

Apprentice Lead Adult Care Worker

Operations Manager at Charleston in Lewes

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