Customer service advisor Work, Jobs in Brinscall, Lan (with Salaries)

Customer Service Helpdesk Advisor (Reactive Planner)
Eric Wright Facilities Management —Preston
- £27,000 - £28,000 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
- Health & wellbeing programme
Quick apply
2d
Customer Service Advisor
Progress Housing Group Ltd —Leyland
- £30,242 - £31,308 a year
- No weekends
- Hybrid work
- Customer service
5d
Mercedes-Benz Customer Service Advisor/Administrator
Ciceley Commercials Ltd —Darwen
- Full-time
- Microsoft Word
- Microsoft Outlook
- Customer service
- Free parking
Quick apply
6d
Customer Support & IT Advisor
James Hall & Co Ltd —Preston
- Weekend availability
- Software troubleshooting
- Customer service
- Communication skills
- Free parking
- Annual leave
Quick apply
Customer Service Helpdesk Advisor (Reactive Planner)
Eric Wright Group Limited —Preston
- £27,573 a year
- Full-time
- Hybrid work
- Customer service
- Organisational skills
- Communication skills
- Annual leave
- Employee assistance programme
Quick apply
4d
Customer Services Assistant
ChelmsfordStarCoop —Chorley
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
Customer Services Assistant
Central Coop —Chorley
- £12.75 an hour
- Weekend availability
- Bakery
- Paid training
- Annual leave
Customer Service Advisor
Haier Europe —Bolton
- £26,181 a year
- Weekend availability
- Hybrid work
- Customer service
- Free parking
- Employee assistance programme
Customer Service Coordinator
Evermore Care —Coppull
- £13.45 an hour
- Weekend availability
- Customer service
- Microsoft Office
- Organisational skills
- Annual leave
- Referral programme
Quick apply
Customer Service Representative
ForFarmers —Preston
- Part-time
- Customer service
- Contracts
11d
Sales/ Customer Service and admin Consultant
Eco4 Energy Saving —Blackburn
- From £12.71 an hour
- Temporary
- Customer service
- Computer literacy
- Microsoft Office
- Free parking
Quick apply
3d
Trainee Customer Service Advisor
Preston City Council —Preston
- £25,185 - £28,142 a year
- Part-time
- Annual leave
- Employee assistance programme
Customer Service Representatives – Chorley, Lancashire
Health and Fitness Education —Chorley
- From £23,795 a year
- Part-time
- Communication skills
- Annual leave
Training Coordinator / Customer Service Advisor
Craig Baker Driver Training —Wigan
- £27,000 - £28,000 a year
- Full-time
- Microsoft Office
- In-person
- Time management
- Free parking
Quick apply
2d
Customer Service Advisor
Northern pet company —Bury
- £12.21 an hour
- Part-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Free parking
- Health & wellbeing programme
Quick apply
5d
Customer Banking Agent
Capita —Preston
- £27,032 - £30,032 a year
- Full-time
- Financial services
- Communication skills
- Banking
- Annual leave
Customer Service Advisor
Product Care Group —Wigan
- £25,490 a year
- Full-time
- Hybrid work
- Customer service
- Computer literacy
- IT
- Annual leave
- Employee discount
Quick apply
11d
Customer Service Representative (Part Time)
Meena supplies —Blackburn
- £18,500 - £30,000 a year
- Part-time
- Sales
- Customer service
- English
- Profit sharing
Quick apply
9h
Customer Service Coordinator
TVS Supply Chain Solutions —Chorley
- Weekend availability
- Customer service
- Travel
- Communication skills
Customer Service Advisor - Mobile
Giacom —Nelson
- £26,250 a year
- Customer service
- IT
- Communication skills
- Annual leave
Quick apply
4d

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Customer Service Helpdesk Advisor (Reactive Planner)

Eric Wright Facilities Management -
Preston

Quick apply

Job details

Permanent | Full-time
£27,000 - £28,000 a year
2 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
On-site gym
Annual leave
Company pension
Employee assistance programme
Life insurance
Sick pay
On-site parking

Qualifications

Microsoft Word
Microsoft Outlook
Customer service
Organisational skills
Communication skills
Time management

Full job description

The Eric Wright Group has a fantastic history. From our beginnings in construction to an award winning group of companies, our reputation is built on our Chairman's founding principles of a company that must be profitable, ethical and farsighted, as a result we have people, community and social value at our heart.

This is an exciting time for Eric Wright FM. If social value and profit for a purpose is important to you, as well as working as part of a wider Group with an experienced and supportive team then this is the role for you.

OUR VALUES INTEGRITY | EXCELLENCE | RESPECT | INNOVATION

The Role

We are looking to recruit a highly motivated and experienced individual who has excellent customer service skills to support our customer service and compliance teams as a Customer Service Advisor/Reactive Planner.

The role is essential in ensuring high standards of customer satisfaction and compliance with stringent contractual KPIs and SLAs, particularly in managing high-risk contracts. You will be responsible for proactively maintaining and monitoring reactive tasks and assets across multiple portfolios. Ensure adherence to planned contractual SLA’s/KPI’s and escalate any issues as appropriate – ensuring resolution to these issues. Work closely with your peer group, EWFM FM’s, Operations Managers, Building Consultancy, Technical and Compliance Teams to ensure compliance across the client portfolio in terms of Planned Maintenance

To maintain good service delivery to our clients in terms of reactive tasks
To amend resourcing on reactive and scheduled tasks to align with mobile site supervisor’s schedules – as required
To jeopardy manage the completion of tasks and scheduled tasks in accordance with contract / client requirements
To ensure that all service documentation is stored correctly using the mandatory naming conventions
Support both the Facility Managers and clients in the retrieval of supporting evidence for planned maintenance regimes
To escalate any non-performance issues of supply chain or internal resources in relation to completion of planned maintenance and scheduled tasks to Customer Services Manager as necessary
Responsible for client reporting regarding planned maintenance as determined by the client contract
Progress remedial works identified following planned tasks and jeopardy manage such works to ensure the contractual KPIs/SLAs are adhered to
Provide performance management reporting on reactive work to internal and external stakeholders as required
Proactively manage continuous reduction of aged reactive work orders
Progress and monitor the quotation process aligned to the requirement of remedial works
Undertake audits of planned maintenance and scheduled tasks and report any findings to the Customer Services Manager
Routinely inform the Customer Services teams of any contract or financial changes
Take responsibility for and escalate where necessary all high risk tasks
Proactively manage continuous reduction of work orders and scheduled tasks
To provide support to the Facility Managers and Compliance and Technical teams in relation to the mobilisation of new client contracts e.g. establishing planned and schedule tasks within Concept Evolution
General administrative support and other appropriate duties as directed
Contribute to company objectives by meeting own performance objectives

About You

Prior knowledge of technical aspects of planned maintenance tasks/regime
An effective communicator both oral and written
Extensive planning and organisational skills
PC literate with good knowledge of MS applications
Good all round administration and time management skills
Accuracy and attention to detail
Comfortable in a high pressured environment
Have the ability to work on own initiative in an organised, methodical and self-motivated way.
Flexible and adaptable approach to work
Have proactive “can do” approach

In return we offer

Competitive Salary £27,573

Enhanced annual leave starting at 26 Days + bank holidays rising with service

Learning and development - we offer a range of learning opportunities to develop talent at all levels within our business focussing on technical competence, upskilling, compliance and governance and career development.

Pension — 6.5% employer contribution of your salary into your pension to help you save for the future

BUPA - optional scheme and can include your family to the scheme (50% contribution)

Company sick pay scheme - Up to 20 days full pay in a rolling 12 month period

Group Income Protection – 50% of your salary covered for 3 years for long term illness

Enhanced Paid Family Leave - maternity, paternity, adoption, fertility, compassion, bereavement, crisis, emergency dependants, and much more

Hybrid working - manage your own diary, working in the office, at home or out with clients

Onsite gym – we have a gym on site at Head Office which is free to use

Company Doctor – for when you can’t get to see your own or if you have any health concerns

Virtual GP - 24/7 access for when you need to speak to a GP

EAP – Employee Assistance Programme through Health Assured, supporting you and your family with advice, guidance and counselling on a variety of areas such as health, fitness, home life, finances and much more.

Mental Health support – through the Thrive app, approved by the NHS, provides tools, to tackle, prevent and manage common stressors such as sleep, bereavement, work issues etc. Also provides relaxation, breathing and meditation techniques and measures impact.

Savings scheme – Put aside an affordable amount for a rainy day in the future

Recognition awards – awards for long service and special birthdays

A comprehensive health and wellbeing strategy focussed on physical, emotional, financial and career wellbeing

Our Ethos

Working at the Eric Wright Group of companies is truly special. Owned 100% by the Eric Wright Charitable Trust, we are a commercially focused business with a social purpose, which means that after reinvestment in the business, our profit is donated to charity via the Trust. This ownership structure provides a high level of stability for the Group and supports longer-term commercial and charitable strategies. Our reputation is built on our Chairman's founding principles of a company that must be profitable, ethical and farsighted, as a result we have people, community and social value at our heart. The companies across the Group regularly collaborate to deliver outstanding results on bespoke projects for both public and private sector clients.

We are extremely proud of our dedicated, passionate and friendly colleagues who live our values and work hard to make a difference in communities every day.

The Eric Wright Group is committed to safeguarding and promoting the welfare of its employees, contractors and clients and expects its people to share this commitment. Successful applicants may be required to undertake a Disclosure and Barring (DBS) check or Disclosure Scotland check and to provide proof of their right to work in the UK. We are committed to equal opportunities, inclusion and fairness across all employment opportunities and service delivery. All managers and employees are expected to promote our values to ensure our workplaces and services are inclusive and accessible.

Pay: £27,000.00-£28,000.00 per year

Benefits:

Company pension
Cycle to work scheme
Free parking
Health & wellbeing programme
Life insurance
On-site parking

Work Location: In person

Quick apply

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customer service advisor jobs in brinscall, lan

Customer Service Helpdesk Advisor (Reactive Planner)