Service manager Work, Jobs in Buckingham, Bkm (with Salaries)

Service Delivery Manager
Drain Doctor —Brackley
- £44,000 - £46,000 a year
- Full-time
- Customer service
- Microsoft Office
- IT
- Free parking
- Life insurance
Quick apply
9d
Operations Manager
Milton Keynes Urgent Care Services —Milton Keynes
- £37,000 - £44,000 a year
- Part-time
- Management
- Administrative experience
- Organisational skills
Quick apply
7d
Deputy Operations Manager
Dep Ops —Bletchley
- £43,168 - £45,449 a year
- Weekend availability
- Organisational skills
- Leadership
- Annual leave
- Employee discount
Quick apply
13d
Ticketing Manager
Silverstone —Silverstone
- Weekend availability
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
Quick apply
Warehouse Manager - Live Events Industry
IPS —Bletchley and Fenny Stratford
- £50,000 - £55,000 a year
- Weekend availability
- Management
- First Aid Certification
- IT
- Free parking
- Life insurance
Quick apply
14d
General Manager
The Bull Hotel —Stony Stratford
- £34,000 - £36,000 a year
- Full-time
- Hospitality
- Bar
- Management
- Free parking
- Store discount
Quick apply
21h
Team Lead - Customer Service
HUBER+SUHNER —Bicester
- Full-time
- Hybrid work
- Management
- Customer service
- English
- Health & wellbeing programme
- Life insurance
Quick apply
13d
Head of Logistics - Events
Absolute Taste —Bicester
- Full-time
- Hospitality
- Microsoft Excel
- Contracts
Quick apply
14d
Building Control Officer
West Northamptonshire Council —Towcester
- £39,190 - £41,797 a year
- Part-time
- Annual leave
- Employee assistance programme
Performance Coach – Support Adults with Learning Disabilities Through Theatre & Creativity
What's The Drama —Milton Keynes
- £27,040 a year
- Part-time
- Mentoring
- In-person
- Care plans
Quick apply
8d
Project Delivery Manager
The Guinness Partnership —Milton Keynes
- £53,433 a year
- Full-time
- Customer service
- Project management
- Construction
3d
Chief Information Officer
Milton-Keynes-Council —Milton Keynes
- £98,065 - £105,451 a year
- Azure
- AI
- Communication skills
- Annual leave
- Employee discount
7d
Support & Resources Administration Officer
Milton-Keynes-Council —Milton Keynes
- £28,598 - £31,022 a year
- Administrative experience
- Annual leave
- Employee discount
13d
Repairs and Compliance Manager
Affinity Trust —Thame
- £45,000 a year
- Full-time
- Hybrid work
- Maintenance
- IT
- Annual leave
- Employee assistance programme
Head of Transactional Service Centre (Secondment/Fixed Term Contract)
Thames Valley Police —Kidlington
- £71,429 a year
- Full-time
- Hybrid work
- Driving
- Leadership
- Annual leave
- Employee discount
1d
Retail Merchandiser
eXPD8 —Addington
- £12.71 an hour
- Part-time
- Customer service
- Merchandising
- Communication skills
- Referral programme
4d
Area Manager
Lidl —Northampton
- £66,000 - £94,000 a year
- Full-time
- Communication skills
- Store discount
- Employee discount
2d
Customer Relations Manager
Crystal Care Collection —Bicester
- £38,000 - £40,000 a year
- Weekend availability
- Sales
- Customer service
- Organisational skills
- Referral programme
Quick apply
1d
OPERATIONS MANAGER
Priority Waste Limited —Bedford
- £45,000 - £55,000 a year
- Full-time
- Microsoft Office
- Organisational skills
- IT
- Free parking
Quick apply
3d
Associate Delivery Manager
HMGCC —Milton Keynes
- £53,761 a year
- Overtime
- Project management
- Communication skills
- Free parking
- Annual leave
3d

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Service Delivery Manager

Drain Doctor -
Brackley

Quick apply

Job details

Permanent | Full-time
£44,000 - £46,000 a year
9 days ago

Benefits

Free parking
Free flu jabs
Enhanced maternity leave
Enhanced paternity leave
Life insurance
Referral programme
On-site parking

Qualifications

Driving Licence
Customer service
Microsoft Office
Relationship management
IT
Customer support
Leadership
Communication skills

Full job description

PURPOSE OF THE ROLE

The Service Delivery Manager is responsible for the effective management of the company’s key and national accounts. This includes overseeing service delivery, maintaining strong client relationships, and leading a team of Key Account Administrators to ensure performance against agreed KPIs.

In addition, the role is responsible for managing the day-to-day operation of the call centre, ensuring customer enquiries are responded to promptly and effectively, and converted into work for the franchise network or corporate locations where appropriate.

KEY RESPONSIBILITIES

Leadership & Account Management

Line manage and support the Key Account Administration team.
Maintain strong and effective communication with a portfolio of Key Accounts.
Take ownership of national and key account contracts, ensuring work allocation, management, and delivery meet agreed KPIs.
Manage escalations, complaints, and service issues, ensuring timely resolution and continuous improvement.
Oversee contract renewals and ongoing account performance.
Oversee invoice processes for Key Accounts and timely processing of payments to franchisees
Onboarding and training of new team members

Performance & Process Management

Manage and continuously improve team processes in line with customer requirements.
Produce weekly and monthly performance reports for senior management.
Identify opportunities to drive additional revenue within key accounts and across the wider business.

Franchise & Operational Support

Support onboarding and training of new franchisees, including logistics and materials.
Provide day-to-day support to franchisees, including systems, enquiries, and communications.
Deliver training to franchisees on operational systems
Provide operational support to Regional Development Managers and engineers
Support corporate locations with debt management and quote follow-up activities.

Wider Business Contribution

Support Reunion planning and preparation including content development and event coordination
Assist with accreditations (e.g. ISO 9001).
Support Business Development Managers where required (e.g. training, presentations)
Contribute to system development and operational improvements (e.g., SimPRO)
Provide support to advisory council activities.

Cross-Functional Coordination

Act as a key link between Neighbourly, franchisees, and Totally 24/7, extending beyond traditional Key Account responsibilities.
Support franchise and operational queries alongside Business Development Managers team.

Additional Responsibilities

Support franchise commercial prospecting and opportunity identification.
Provide general administrative support including reporting and participation in management meetings.
Undertake any other reasonable duties within the scope of the role of the role to support the team and revenue development.

EXPERIENCE/SKILLS/KNOWLEDGE

EXPERIENCE:

· Minimum of 3 years’ experience managing a customer support or service delivery team.

· Proven experience in key account relationship management.

SKILLS / KNOWLEDGE:

· Experience using job management systems (e.g. SimPRO, Joblogic) and ideally finance systems.

· Strong IT skills, including Microsoft Office and CRM systems.

· Excellent interpersonal and communication skills.

ATTRIBUTES

· Self-motivated, proactive, and solutions focused.

· Strong team player with a collaborative approach.

· Hands-on, accountable, and results driven.

· Highly organised with the ability to manage multiple priorities.

· Effective communicator, both written and verbal.

Pay: £44,000.00-£46,000.00 per year

Benefits:

Enhanced maternity leave
Enhanced paternity leave
Free flu jabs
Free parking
Life insurance
On-site parking
Referral programme

Experience:

Customer service: 3 years (preferred)

Licence/Certification:

Driving Licence (required)

Work Location: In person

Quick apply

Refine Your Search

service manager jobs in buckingham, bkm

Service Delivery Manager

Operations Manager

Deputy Operations Manager

Ticketing Manager

Warehouse Manager - Live Events Industry

General Manager

Team Lead - Customer Service

Head of Logistics - Events

Building Control Officer

Performance Coach – Support Adults with Learning Disabilities Through Theatre & Creativity

Project Delivery Manager

Chief Information Officer

Support & Resources Administration Officer

Repairs and Compliance Manager

Head of Transactional Service Centre (Secondment/Fixed Term Contract)

Retail Merchandiser

Area Manager

Customer Relations Manager

OPERATIONS MANAGER

Associate Delivery Manager

I want to receive the latest job alerts for service manager in buckingham, bkm

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