It support Work, Jobs in Bury St. Edmunds (with Salaries)

IT Service Desk Technician
Eastern Education Group —Bury St. Edmunds
- £24,570 - £25,401 a year
- Full-time
- Customer service
- Windows
- Microsoft Office
- Free parking
- Health & wellbeing programme
Quick apply
2d
Application Support Engineer
Made4net LLC. —Cambridge
- £3,500 - £5,000 a month
- Weekend availability
- SQL
- AWS
- Travel
Quick apply
Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK
General Dynamics Information Technology —Lakenheath
- £107,744 - £110,400 a year
- Bachelor's degree
- Travel
- No travel
1st Line IT Support Engineer
Stoke by Nayland Resort —Stoke by Nayland
- From £30,000 a year
- Full-time
- English
- Computer networking
- IT
- Free parking
- Annual leave
Quick apply
3d
Technical Support Officer - Energy
West Suffolk Council —West Suffolk
- £17,071.17 - £18,941.49 a year
- Part-time
- Organisational skills
- Communication skills
- Employee assistance programme
- Employee discount
18h
2nd Line Support
CLR —Ipswich
- £28,000 - £40,000 a year
- Full-time
- Azure
- Customer service
- Driving
Quick apply
20h
Facilities Helpdesk Operative
Sec2 Security Limited —Bury St. Edmunds
- From £26,624 a year
- Full-time
- CRM software
- Microsoft Outlook
- Windows
- Health & wellbeing programme
Quick apply
5d
Technical Support Agent
POP Telecom —Newmarket
- From £26,000 a year
- Full-time
- Organisational skills
- In-person
- Communication skills
- Free parking
- Employee discount
Quick apply
14d
System Support Representative
E. L. Blake, Inc. —Lakenheath
- £70,000 - £120,000 a year
- Full-time
- IT
- In-person
- Life insurance
Quick apply
IT support (with possible ICT teaching)
Red Balloon Learner Centre, Cambridge —Cambridge
- From £29,164 a year
- Part-time
- Software troubleshooting
- Analysis skills
- In-person
Quick apply
IT Technician - Bury St Edmunds Cluster
Unity Schools Partnership —Haverhill
- £27,254 - £29,540 a year
- Full-time
- Travel
- Computer networking
- Organisational skills
10d
Apprentice System Support Technician
Suffolk County Council —Ipswich
- £25,185 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Annual leave
1d
Customer Success and Technical Support Manager
cellXica —Cambridge
- Full-time
- Computer networking
- Organisational skills
- Contracts
- Free parking
Quick apply
4d
Digital Friend Volunteer
Age Well East – Colchester —Halstead
Quick apply

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*User Demos:* Demonstrate the platform, product features, or anything else needed by users to be able to use the product effectively.
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22h

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IT Service Desk Technician

Eastern Education Group -
Bury St. Edmunds

Quick apply

Job details

Permanent | Full-time
£24,570 - £25,401 a year
2 days ago

Benefits

Free parking
Health & wellbeing programme
Cycle to work scheme
Company pension
Canteen
Company events
Employee assistance programme
Employee discount
On-site parking

Qualifications

Customer service
Windows
Technical support
Microsoft Office
Communication skills
Active Directory

Full job description

West Suffolk College, Bury St Edmunds
1 FTE - 37 hours per week, 52 weeks per year - Permanent
Salary: £24,570 - £25,401 per annum (Dependent on qualifications and experience)

We are seeking a dedicated Service Desk Technician to join our IT Team. In this role you will provide first-line support to internal IT and non-IT employees, resolving hardware, software and networking issues efficiently and professionally through our Freshservice Portal, email, telephone, or face-to-face. You will help maintain our Microsoft and wider IT environment, support remote users, assist with college asset management within our service desk systems, and contribute to a range of IT projects and activities that enhance our service delivery.

This position demands excellent communication and customer service skills, with hands-on experience in first-line support and a solid understanding of Windows operating systems, Active Directory, Office 365, and general IT systems. You will monitor and assess incident severity, work within an ITIL-based environment to meet agreed SLAs and collaborate with internal teams and external vendors to escalate and coordinate support where needed. The ideal candidate will be confident in troubleshooting PCs, laptops, printers and wireless networking technologies, and keen to document and enforce system standards and IT policy.

You should hold a minimum of five GCSEs (or equivalent) including English and Maths, with further qualifications in business administration or IT being desirable. A willingness to grow professionally through ongoing training and development is essential, as is the ability to work on your own initiative and adapt to reasonable duties across the wider Eastern Education Group when required. If you enjoy helping others and thrive in a dynamic IT environment, we’d love to hear from you.

We offer a wide range of staff benefits including:

Membership into Local Government Pension Scheme
Family friendly policies and flexible working
Access to our Employee Assistance Programme
Employee wellbeing initiatives
Free parking
Canteen
Company events
Access to various memberships and discount schemes
Learning and development opportunities, including staff development days
Funded subject course development for your role
Range of staff communities, including EDI and neurodiverse communities
Career progression opportunities

Eastern Education Group is a dynamic and forward-thinking education provider committed to delivering high-quality learning experiences across multiple institutions. Our group encompasses a diverse range of educational settings, including schools, further education colleges, and specialist learning provisions, ensuring that learners of all ages and backgrounds receive the support and opportunities they need to succeed.

At the heart of our mission is a dedication to excellence, inclusivity, and innovation in education. We strive to create an environment where students can thrive academically, socially, and professionally. Through strong partnerships with local communities, businesses, and industry leaders, we ensure our curriculum remains relevant, equipping students with the skills and knowledge required for future careers.

Our group also prioritises supporting students with additional learning needs, offering specialist provisions for those with SEND (Special Educational Needs and Disabilities), SEMH (Social, Emotional, and Mental Health needs), and vocational training to empower every learner. We take a holistic approach to education, combining academic excellence with pastoral care, safeguarding, and wellbeing initiatives to foster a safe and supportive learning environment.

As a collective, Eastern Education Group is committed to continuous improvement, innovation, and maintaining high standards across all our institutions. We work closely with regulatory bodies, including Ofsted, to ensure compliance and the highest quality of teaching, learning, and student support. Our leadership team, educators, and support staff are dedicated to shaping the future of education, driving positive change, and enabling learners to realise their full potential.

As a Group, our Character Strengths and Mission Statement underpin our expectations of all our students and employees. Please familiarise yourself with these and incorporate them into your personal statement; this will be of benefit if you are invited to attend for an interview.

This is an opportunity to join a hugely supportive organisation where we value, support and facilitate your professional development, as well as offering many other benefits including an attractive pension scheme, staff wellbeing initiatives and employee assistance.

The Group is committed to safeguarding and promoting the welfare of young people and vulnerable adults and expects all staff and volunteers to share this commitment.

For further information please contact our recruitment team at: [email protected]

Completed application forms should be made via our recruitment portal. If you have not heard from a member of the HR Team within 14 working days of the closing date, please presume your application has not been successful on this occasion.

TO APPLY FOR THIS ROLE PLEASE VISIT OUR WEBSITE AND APPLY DIRECTLY VIA OUR PORTAL. WE CANNOT ACCEPT INDEED APPLICATIONS OR CVS AS A FORMAL APPLICATION, THANK YOU.

Closing Date: 8:00am on Wednesday 8th July

Interviews: To be held shortly thereafter

We reserve the right to appoint prior to listed closing date, early applications are encouraged. We are an equal opportunities employer and welcome applications from all suitably qualified persons regardless of their race, sex, gender, gender reassignment, disability, religion/belief, sexual orientation or age in accordance with the requirements of the Equality Act 2010.

The Group is committed to safeguarding children and safer recruitment practices and will undertake all the required pre-employment checks on the successful candidate including an enhanced DBS Disclosure.

All data will be processed in accordance with the Data Protection Act 2018. For more information about how we access and use your information please visit our website.

Pay: £24,570.00-£25,401.00 per year

Benefits:

Company pension
Cycle to work scheme
Employee discount
Free parking
Health & wellbeing programme
On-site parking

Work Location: In person

Quick apply

Refine Your Search

it support jobs in bury st. edmunds

IT Service Desk Technician

Application Support Engineer

Information Technology/Assurance (IT/IA) Specialist Ill - Lakenheath, UK

1st Line IT Support Engineer

Technical Support Officer - Energy

2nd Line Support

Facilities Helpdesk Operative

Technical Support Agent

System Support Representative

IT support (with possible ICT teaching)

IT Technician - Bury St Edmunds Cluster

Apprentice System Support Technician

Customer Success and Technical Support Manager

Digital Friend Volunteer

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